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Telus Customer Service Jobs (NOW HIRING)

Telus Digital

$165K - $210K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

Manager, Product

Charlottesville, VA · On-site

$135K - $167K/yr

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South ...

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How much do telus customer service jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for telus customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does TELUS pay per hour?

Telus Customer Service representatives typically earn between $15 and $20 per hour, depending on experience, location, and shift. The role may also include benefits and performance-based incentives.

How much do you get paid at TELUS?

The average pay for a TELUS customer service representative ranges from $15 to $20 per hour, depending on experience and location. Entry-level positions may start at the minimum wage, while experienced agents or those in supervisory roles can earn higher wages. Compensation often includes benefits and opportunities for bonuses or incentives.

What are the key skills and qualifications needed to thrive in the Telus Customer Service position, and why are they important?

To thrive as a Telus Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer literacy is typically required. Empathy, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential for delivering excellent customer experiences and efficiently resolving customer inquiries in a fast-paced environment.

Is it hard to get a job at TELUS?

Getting a customer service position at TELUS typically requires a good communication skills, problem-solving ability, and sometimes prior experience in customer support. The hiring process can involve multiple interview stages and assessments, but it is generally accessible to candidates who meet the job requirements and demonstrate a customer-focused attitude.

What does a typical day look like for a Telus Customer Service representative?

A typical day as a Telus Customer Service representative involves answering customer inquiries via phone, email, or chat, resolving billing or technical issues, and documenting interactions in the system. You will work with a collaborative team environment where ongoing coaching and feedback are common to help you improve your skills. Representatives may also be required to identify opportunities for service upgrades or cross-selling when appropriate. The role is dynamic and requires flexibility to handle a range of customer concerns quickly and professionally, making every day different and engaging.

Can you work from home with TELUS?

Telus Customer Service roles often offer remote work options, allowing employees to perform their duties from home with a reliable internet connection and necessary communication tools. Availability of remote work may depend on the specific position, team needs, and company policies, which can vary over time.

What is a Telus Customer Service job?

A Telus Customer Service job involves assisting customers with their inquiries, resolving issues, and providing support for Telus products and services. Representatives communicate via phone, chat, or email to ensure customer satisfaction. The role requires strong problem-solving skills, patience, and effective communication. Employees may also handle billing inquiries, technical support, and service upgrades. Training is provided to help agents deliver high-quality customer support.

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Telus Customer Service jobs near you
Senior Director, Delivery (Telecom)

Senior Director, Delivery (Telecom)

Telus Digital

Atlanta, GA • On-site, Remote

$168K - $210K/yr

Full-time

Posted 14 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

92nd of 210 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration and partnership with this client, we have the following locations & travel expectations available for candidates:
Hybrid + 10% Travel:
  • Denver, CO
  • St. Louis, MO

Hybrid + 25% Travel consistently to Denver and/or St. Louis:
  • Atlanta, GA
  • Charlotte, NC

Hybrid + 50% Travel consistently to Denver and/or St. Louis:
  • Boston, MA
  • Charlottesville, VA
  • Columbus, OH
  • Durham, NC

Remote + 50% Travel consistently to Denver and/or St. Louis:
  • Remote in the US

The Opportunity
This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility while creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth.
Our Telecom practice is deeply embedded, highly customized, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernization, enterprise applications (Netcracker, Salesforce, ServiceNow, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent workstreams by balancing modernization, systems integration, AI-enabled front and back-end services, and operational transformation, and while navigating a long-tenured client environment with confidence, diplomacy, and credibility.
This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernization. Success means running a tight operational ship, including forecasting, margin management, risk, and escalation governance, while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings. If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio.
Key Responsibilities
  • Strategic Delivery Leadership
    • Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
    • Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
    • Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
    • Partner with global delivery centers to optimize staffing, velocity, and cost structures.
  • Client Engagement & Growth
    • Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
    • Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
    • Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
    • Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
  • Practice & Business Building
    • Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
    • Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
    • Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
  • People Leadership
    • Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
    • Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
    • Build a culture of accountability, collaboration, and delivery excellence.

Competencies
  • 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
  • Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
  • Deep experience with telecom systems engineering - including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
  • Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
  • Knowledge of open-source engineering stacks and cloud-based modernization patterns.
  • Strong command of reporting and operational tools (Tableau, Jira, etc.).
  • Executive-grade communication - clear, concise, persuasive.
  • Proven ability to navigate complex political environments and influence across long-standing stakeholder groups.
  • Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
  • Experience leading distributed teams across multiple geographies and cultures.
  • Bachelor's degree or MBA in Engineering, Computer Science, or Business.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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