$117K - $147K/yr
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South ...
$117K - $147K/yr
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South ...
... customers ensuring timelines are being met. * Develop and execute an account and sales plan to grow business for Telus Digital's services. * Own a quota of $4M+ and be able to sell cross-cloud ...
... customers ensuring timelines are being met. * Develop and execute an account and sales plan to grow business for Telus Digital's services. * Own a quota of $4M+ and be able to sell cross-cloud ...
Senior Director, Design
Charlottesville, VA · On-site
$190K - $246K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Senior Director, Design
Charlottesville, VA · On-site
$190K - $246K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$132K - $215K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$132K - $215K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
PHP Developer
$75K - $95K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
PHP Developer
$75K - $95K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
$124K - $156K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$124K - $156K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Physical AI Robotics Product Manager
$140K - $176K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Physical AI Robotics Product Manager
$140K - $176K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$132K - $165K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$132K - $165K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Product Manager, Robotics & Physical AI
$140K - $176K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Product Manager, Robotics & Physical AI
$140K - $176K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$152K - $179K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
$152K - $179K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
Senior AEM Developer
Philadelphia, PA · On-site
$125K - $135K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
Senior AEM Developer
Philadelphia, PA · On-site
$125K - $135K/yr
... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...
$140K - $200K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$140K - $200K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$180K - $224K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$180K - $224K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$140K - $200K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$140K - $200K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Project Manager, Onsite Data Collection
$53 - $71.75/hr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Project Manager, Onsite Data Collection
$53 - $71.75/hr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Office Manager - Operations & Fulfillment (On-Site)
Boston, MA · On-site
$57K - $90K/yr
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... We are a customer-first, collaboration-focused team that thrives on working together to solve ...
Office Manager - Operations & Fulfillment (On-Site)
Boston, MA · On-site
$57K - $90K/yr
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... We are a customer-first, collaboration-focused team that thrives on working together to solve ...
SQL Server Database Administrator
Westwood, MA · On-site
$56 - $70/hr
... customer service mindset; you understand that our clients' success is our success • Strong ... TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits ...
SQL Server Database Administrator
Westwood, MA · On-site
$56 - $70/hr
... customer service mindset; you understand that our clients' success is our success • Strong ... TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits ...
Manager, Data & AI Strategy
Durham, NC · On-site
$122K - $143K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Manager, Data & AI Strategy
Durham, NC · On-site
$122K - $143K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$185K - $224K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
$185K - $224K/yr
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...
Telus Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do telus customer service jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for telus customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed for Telus Customer Service?
To thrive as a Telus Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer literacy is typically required. Empathy, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential for delivering excellent customer experiences and efficiently resolving customer inquiries in a fast-paced environment.
What does a Telus Customer Service representative do?
A typical day as a Telus Customer Service representative involves answering customer inquiries via phone, email, or chat, resolving billing or technical issues, and documenting interactions in the system. You will work with a collaborative team environment where ongoing coaching and feedback are common to help you improve your skills. Representatives may also be required to identify opportunities for service upgrades or cross-selling when appropriate. The role is dynamic and requires flexibility to handle a range of customer concerns quickly and professionally, making every day different and engaging.
What is a Telus Customer Service?
A Telus Customer Service job involves assisting customers with their inquiries, resolving issues, and providing support for Telus products and services. Representatives communicate via phone, chat, or email to ensure customer satisfaction. The role requires strong problem-solving skills, patience, and effective communication. Employees may also handle billing inquiries, technical support, and service upgrades. Training is provided to help agents deliver high-quality customer support.
More about Telus Customer Service jobs
What are the most commonly searched types of Telus Customer Service jobs? The most popular types of Telus Customer Service jobs are:
What states have the most Telus Customer Service jobs? States with the most job openings for Telus Customer Service jobs include:
What job categories do people searching Telus Customer Service jobs look for? The top searched job categories for Telus Customer Service jobs are:
$117K - $147K/yr
Full-time
Re-posted 5 days ago
TELUS Digital rating
7.6
Based on 20 frontline employees who took The Breakroom Quiz
104th of 223 rated it services
Job description
Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the United States or one of our offices in Boston, Durham, Columbus, or Charlottesville. This position must be able to work 9 AM - 5 PM EDT.
The Opportunity
We're building a centralized Product Management Office (PMO) within TELUS Digital's CXAI Transformation & Product Strategy team. The The Senior CX Strategy Manager will be a founding force in this function, owning end-to-end activation of new partnerships and internal tools, from evaluation through go-to-market and into a steady state. This is a highly cross-functional, senior-facing role that requires the ability to align diverse stakeholders, run structured programs, and drive commercial outcomes within a large enterprise.
Responsibilities
Qualifications
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the United States or one of our offices in Boston, Durham, Columbus, or Charlottesville. This position must be able to work 9 AM - 5 PM EDT.
The Opportunity
We're building a centralized Product Management Office (PMO) within TELUS Digital's CXAI Transformation & Product Strategy team. The The Senior CX Strategy Manager will be a founding force in this function, owning end-to-end activation of new partnerships and internal tools, from evaluation through go-to-market and into a steady state. This is a highly cross-functional, senior-facing role that requires the ability to align diverse stakeholders, run structured programs, and drive commercial outcomes within a large enterprise.
Responsibilities
- Lead end-to-end activation of new vendor partnerships and internal tools - from scoping and evaluation through GTM and post-launch
- Own the product strategy roadmap (6/12/18/24-month horizon) developed in collaboration with BD, commercial, GTM, ops, and product marketing teams
- Lead SLT-level updates and cross-functional working sessions; bring structure, visibility, and momentum to complex programs
- Partner with product marketing to develop sales collateral, enablement materials, and external-facing content
- Work with commercial and finance teams to ensure commission structures, pricing logic, and revenue recognition are set up correctly for new products
- Collaborate with operations teams to validate use cases, surface requirements, and ensure new products address real frontline needs
- Identify and secure a CX account for pilot; define pilot scope, success metrics, and exit criteria
- Build and maintain a product catalog and toolkit (playbooks, one-pagers, onboarding guides) to enable internal teams
- Establish and manage the PMO intake and governance process for new product and partnership requests across business units
- Mentor and coach the PM on the team; model best practices in product thinking, stakeholder management, and structured delivery
Qualifications
- 8 - 12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
- Demonstrated experience leading centralized PMO or product operations functions - managing intake, governance, and cross-functional delivery
- Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment
- Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership
- Experience working across GTM, commercial, marketing, and ops functions to drive product activation outcomes
- Highly organized and structured - able to manage multiple workstreams, track dependencies, and maintain momentum across teams
- Strong written and verbal communicator; able to synthesize complex programs into clear narratives and actionable deliverables
- BPO, contact center, CX technology, or enterprise SaaS background strongly preferred
- Experience with pilot design, partner onboarding, or enterprise deployment programs is a strong asset
- Familiarity with AI, automation, or workforce management platforms
- Experience in a management consulting or business transformation environment
- Exposure to revenue operations, commercial enablement, or channel partner programs
What TELUS Digital employees say
Pay
Benefits
Hours and flexibility
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About TELUS Digital
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