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Telus Customer Service Jobs (NOW HIRING)

TELUS

Senior Customer Success Manager

Manhattan, NY

$100K - $149K/yr

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are ... Support issue escalation management and partner with service delivery teams to manage account ...

TELUS Digital

Ecommerce Analyst

Las Vegas, NV · On-site

... puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process ...

Telus Digital

$230K - $275K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$170K - $185K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

$116K - $180K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

Account Executive

Denver, CO · On-site +1

$132K - $165K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

React Developer

$90K - $100K/yr

... AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure ...

Telus Digital

$132K - $165K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

Telus Digital

Google CX Engineer

Durham, NC · On-site +1

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South ...

Telus Digital

VP, Business Development

Charlottesville, VA · On-site +1

$310K - $340K/yr

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers ...

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How much do telus customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for telus customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telus Customer Service position, and why are they important?

To thrive as a Telus Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer literacy is typically required. Empathy, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential for delivering excellent customer experiences and efficiently resolving customer inquiries in a fast-paced environment.

What does a typical day look like for a Telus Customer Service representative?

A typical day as a Telus Customer Service representative involves answering customer inquiries via phone, email, or chat, resolving billing or technical issues, and documenting interactions in the system. You will work with a collaborative team environment where ongoing coaching and feedback are common to help you improve your skills. Representatives may also be required to identify opportunities for service upgrades or cross-selling when appropriate. The role is dynamic and requires flexibility to handle a range of customer concerns quickly and professionally, making every day different and engaging.

What is a Telus Customer Service job?

A Telus Customer Service job involves assisting customers with their inquiries, resolving issues, and providing support for Telus products and services. Representatives communicate via phone, chat, or email to ensure customer satisfaction. The role requires strong problem-solving skills, patience, and effective communication. Employees may also handle billing inquiries, technical support, and service upgrades. Training is provided to help agents deliver high-quality customer support.

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Telus Customer Service jobs near you

Client Services Representative (CSR) - Drug & Alcohol Testing

TELUS

Temecula, CA

$42K - $44K/yr

Other

Medical, Retirement, PTO

Posted 12 days ago

TELUS rating

8.0

Company rating: 8.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

19th of 76 rated telecommunications companies

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Client Services Representative (CSR) - Drug & Alcohol Testing
📍 Temecula, CA (Onsite)
🕒 Full-time, Permanent Position
Join our Team
At TELUS Health, our Drug & Alcohol Testing Services team plays a vital role in fostering safer workplaces and healthier communities. Working as a collaborative and compassionate unit, we support employers, unions, and regulated industries across the U.S. with reliable and compliant testing services.
We're seeking a Client Services Representative (CSR) who thrives in a fast-paced environment, values teamwork, and takes pride in delivering exceptional service. In this meaningful role, your attention to detail and commitment to care will directly contribute to the safety, integrity, and well-being of the organizations and individuals we support every day.
What You'll Do
You'll be part of a team that ensures compliance, reliability, and excellent service. Your responsibilities include:

  • Program & Compliance Support:
    Maintain and update testing program databases (DOT, IBEW, biological monitoring); schedule and coordinate tests; track completion and follow-up; produce monthly compliance updates.
  • Collection & Operations: Perform specimen collections and receive comprehensive on-the-job training to become a certified collector across all collection methods. Maintain chain-of-custody integrity, accurately complete and upload breath-alcohol test (BAT) forms, and coordinate with labs and collection sites to resolve any missing or incomplete test records.
  • Client & Participant Experience:
    Serve as a first point of contact for participants, union members, and clients via phone, email, and in-person; schedule testing, issue documentation (clean cards, authorizations); manage shared inbox and incoming correspondence.
  • Background Checks & Administrative Coordination:
    Process background check requests; verify documentation; handle billing/data entry; manage inventory of supplies; prepare and distribute paperwork and outbound mailings/shipments.

What You Bring
Success in this role comes from a balance of customer service excellence, accuracy in compliance work, and teamwork. We're looking for someone who is eager to learn, adaptable, and committed to supporting both clients and colleagues.
Qualifications that will help you thrive:
  • Experience: 1-2 years in customer service, administration, or a similar fast-paced environment.
  • Technical Skills: Comfortable using Microsoft Excel, scheduling tools, and data entry systems; quick to learn new software and platforms.
  • Communication: Clear, professional verbal and written skills with the ability to build trust and handle sensitive conversations with empathy.
  • Detail Orientation: Proven ability to stay organized, maintain accuracy with sensitive data, and consistently follow protocols to support compliance in highly regulated environments.
  • Adaptability: Able to multitask, set priorities, and stay calm under pressure while keeping quality top of mind.
  • Teamwork: Collaborative spirit with experience supporting colleagues across different functions (e.g., collections, admin, reporting).
Bonus skills that set you apart:
  • Background in healthcare, occupational health, compliance, or drug/alcohol testing.
  • Familiarity with case management or testing systems.
  • Knowledge of DOT or union-based testing regulations.
  • Experience coordinating background checks or other regulated processes.
  • Bilingual fluency (Spanish/English).
Why Join TELUS Health?
  • Comprehensive benefits package, including group insurance, PTO, and retirement plan.
  • Consistent Monday-Friday daytime schedule (no evenings or weekends).
  • A supportive team environment with training, mentorship, and career growth opportunities.

Base salary range: $42,000- $44,000/year (depending on experience).
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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