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From Home Telus Customer Service Jobs (NOW HIRING)

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

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From Home Telus Customer Service information

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How much do from home telus customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for from home telus customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Telus Customer Service representatives, and how can they be managed?

Remote Telus Customer Service representatives often face challenges such as maintaining effective communication with both customers and their team, staying motivated without in-person supervision, and managing technical issues that may arise while working from home. To overcome these, it's important to establish a dedicated workspace, actively participate in virtual team meetings, and utilize the company's support resources for troubleshooting. Building a routine and staying organized can also help ensure consistent performance and job satisfaction.

Is it hard to get a job at TELUS?

Getting a customer service position at TELUS can involve a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong communication skills, technical knowledge, and relevant experience tend to have better chances of success.

Can you work from home with TELUS?

From Home TELUS Customer Service positions are typically remote roles that allow employees to work from home. These jobs often require a reliable internet connection, a quiet workspace, and good communication skills, and they may involve training on specific customer service tools and protocols.

How much does TELUS pay per hour?

TELUS customer service representatives working from home typically earn between $14 and $20 per hour, depending on experience, location, and performance. Compensation may also include bonuses or incentives based on call metrics and customer satisfaction. Exact pay rates can vary and are often detailed in job postings or during the hiring process.

What are the key skills and qualifications needed to thrive as a From Home Telus Customer Service representative, and why are they important?

To excel as a From Home Telus Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and common office applications like Microsoft Office is typically required. Patience, active listening, and a customer-focused mindset help you deliver positive interactions and resolve issues efficiently. These skills ensure customer satisfaction, build brand loyalty, and support seamless remote service delivery.

How to work TELUS remote?

To work as a TELUS customer service representative remotely, you typically need a reliable internet connection, a quiet workspace, and a computer with necessary software. The company often requires prior customer service experience and may provide training and equipment. Positions usually involve flexible schedules and require adherence to company policies and security protocols.

What is the difference between From Home Telus Customer Service vs From Home Bell Customer Service?

AspectFrom Home Telus Customer ServiceFrom Home Bell Customer Service
Required CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, home-based call centerRemote, home-based call center
Employer & Industry UsageTelus telecommunications providerBell telecommunications provider
Common Search & ComparisonCustomer service roles within TelusCustomer service roles within Bell

Both roles involve remote customer service work for major Canadian telecom companies. The main difference lies in the employer—Telus vs Bell—each with similar requirements and work environments. Your choice depends on the specific company you wish to work for or have experience with.

What are 'From Home Telus Customer Service' jobs?

'From Home Telus Customer Service' jobs are remote positions where employees provide support to Telus customers via phone, chat, or email from their own home. These roles typically involve assisting customers with billing questions, technical support, and account management. Employees are trained to use Telus systems and are expected to deliver high-quality service while working independently. This setup allows for flexible work arrangements and eliminates the need for commuting.
More about From Home Telus Customer Service jobs
What cities are hiring for From Home Telus Customer Service jobs? Cities with the most From Home Telus Customer Service job openings:
What are the most commonly searched types of Telus Customer Service jobs? The most popular types of Telus Customer Service jobs are:
What states have the most From Home Telus Customer Service jobs? States with the most job openings for From Home Telus Customer Service jobs include:
What job categories do people searching From Home Telus Customer Service jobs look for? The top searched job categories for From Home Telus Customer Service jobs are:
From Home Telus Customer Service jobs near you
Infographic showing various From Home Telus Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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