ZipRecruiter

Log In

1

Telus Customer Service Jobs in Alberta (NOW HIRING)

Communications Group Fort McMurray Ltd

... customers to build custom solutions for their wireless communication needs. We have been supplying wireless communication products and services to Alberta industry since 1981. We operate seven ...

TELUS

Account Manager

Calgary, AB · On-site

... Services (IoT), VOIP) so that they can stay focused on growing their business. Why Choose TELUS SMB ... Relationship Building: Establish customer rapport and build relationships on the go

TELUS

Account Manager

Edmonton, AB · On-site

... Services (IoT), VOIP) so that they can stay focused on growing their business. Why Choose TELUS SMB ... Relationship Building: Establish customer rapport and build relationships on the go

next page

Showing results 1-20

All JobsTelus Customer Service JobsTelus Customer Service Jobs in Alberta

Telus Customer Service information

What is a Telus Customer Service?

A Telus Customer Service job involves assisting customers with their inquiries, resolving issues, and providing support for Telus products and services. Representatives communicate via phone, chat, or email to ensure customer satisfaction. The role requires strong problem-solving skills, patience, and effective communication. Employees may also handle billing inquiries, technical support, and service upgrades. Training is provided to help agents deliver high-quality customer support.

What does a Telus Customer Service representative do?

A typical day as a Telus Customer Service representative involves answering customer inquiries via phone, email, or chat, resolving billing or technical issues, and documenting interactions in the system. You will work with a collaborative team environment where ongoing coaching and feedback are common to help you improve your skills. Representatives may also be required to identify opportunities for service upgrades or cross-selling when appropriate. The role is dynamic and requires flexibility to handle a range of customer concerns quickly and professionally, making every day different and engaging.

What are the key skills and qualifications needed for Telus Customer Service?

To thrive as a Telus Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer literacy is typically required. Empathy, patience, and the ability to remain calm under pressure are key soft skills that set top performers apart. These competencies are essential for delivering excellent customer experiences and efficiently resolving customer inquiries in a fast-paced environment.

What job categories do people searching Telus Customer Service jobs in Alberta look for?

The top searched job categories for Telus Customer Service jobs in Alberta are:

Telus Customer Service jobs near you
Infographic showing various Telus Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Technical Customer Service Agent (Bilingual) | TELUS Health

Calgary, AB • On-site

TELUS
Telecommunications • 10K+ employees

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Good employer

Respectful managers

Uninterrupted breaks

Learn more about TELUSexternal

Full-time

Medical, Dental

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Description

Bilingual Technical Customer Service Agent | (TELUS Health)

Join our team & make a real impact in healthcare technology

At TELUS Health, we're transforming how technology supports healthcare across Canada. As a Bilingual Technical Customer Service Agent, you'll be on the front line helping healthcare professionals, organizations, and clients effectively use TELUS Health software and technology solutions.

This is a technical support role where your troubleshooting skills, comfort with technology, and ability to guide clients through software-related issues will be essential. You'll investigate technical problems, identify solutions, and help ensure our healthcare technology continues to support the people who rely on it every day.

If you're tech-savvy, curious, solutions-oriented, and passionate about helping others, we'd love to meet you.

What you'll do

  • Provide first-level technical support via phone, email, and ticketing systems to TELUS Health clients and healthcare professionals
  • Troubleshoot issues related to TELUS Health software applications, systems, hardware, and connectivity
  • Assist users with software navigation, system functionality, technical errors, access issues, and configuration
  • Diagnose technical problems by asking the right questions, gathering information, and identifying the root cause
  • Guide clients step-by-step through technical solutions in a clear and professional manner
  • Analyze issues, determine their severity, and prioritize or escalate complex technical problems when required
  • Support users working in Windows-based environments and with various healthcare technology solutions
  • Accurately document technical issues, troubleshooting steps, and resolutions in the ticketing system
  • Follow up with clients to ensure issues are fully resolved and deliver a high-quality customer experience
  • Continuously develop your knowledge of TELUS Health applications, systems, technologies, and healthcare solutions
Qualifications
What you bring
  • Bilingual in French and English - required
  • Experience in technical support, IT, help desk, software support, or technology-focused customer service
  • Strong troubleshooting skills across software, hardware, connectivity, and basic network issues
  • Strong computer skills, including Windows and Microsoft Office
  • Ability to learn new systems quickly and explain technical solutions clearly
  • Strong communication, problem-solving, multitasking, and customer service skills
  • Availability to work rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  Highly valued assets
  • Experience with healthcare technology or healthcare software
  • Background in pharmacy, dental, medical, health benefits, insurance, or other healthcare environments
  • Experience supporting healthcare professionals or clients
  • Knowledge of healthcare workflows, billing, claims, prescriptions, or patient-related processes
  • Experience with Kroll, AssystRx, or similar healthcare applications
  • Technical education, certification, or hands-on IT experience
  Why join TELUS Health?

Build your career at the intersection of technology and healthcare. Use your technical expertise to support healthcare professionals across Canada while gaining experience with TELUS Health solutions and making a meaningful impact.

  Additional information
  • Full-time, remote position
  • Rotating shifts between 7:00 AM and 12:00 AM (midnight) ET, 7 days a week
  • Advanced French and English proficiency required due to the national scope of the role
  • Candidates may be subject to a Government of Canada Personnel Security Screening

At TELUS Health, we're committed to creating an inclusive workplace where diverse perspectives and talents are valued.

Bring your technical expertise to TELUS Health and help make healthcare technology work better for everyone.

What TELUS employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply