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$21K

$98.2K

$145.5K

How much do telephony jobs pay per year?

As of May 31, 2026, the average yearly pay for telephony in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.
More about Telephony jobs
What cities are hiring for Telephony jobs? Cities with the most Telephony job openings:
What are the most commonly searched types of Telephony jobs? The most popular types of Telephony jobs are:
What states have the most Telephony jobs? States with the most job openings for Telephony jobs include:
What job categories do people searching Telephony jobs look for? The top searched job categories for Telephony jobs are:
Telephony jobs near you
Telephony Systems Administrator ( Hybrid / Phoenix, AZ )

Telephony Systems Administrator ( Hybrid / Phoenix, AZ )

AssistRx

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

AssistRx rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

64th of 203 rated it services

Job description

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.
The Telephony Systems Administrator will provide technical expertise to the Call Center computer and telephony systems including third party telephony system(s).
The Telephony Systems Administrator will perform daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues.
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management of IVRs.
The Telephony Administrator will be responsible for onboarding and support of new clients.
Requirements
  • Work closely with operations, implementation and PMO teams responsible for user experience.
  • Develop and continuously improve usability and functionality.
  • Identify and manage potential integration partnerships with external applications (e.g. predictive dialers / auto-dialers).
  • Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
  • Take a role as the expert with respect to telephony (i.e. - phones/fax systems)
  • Initiate and lead interactions among other teams within AssistRx to ensure coordination of development and support activities for our telephony solutions.
  • Ability to multi-task in a fast-paced organization.
  • Work with cross functional teams to ensure support for integrations across the platform and ecosystems.
  • Flexibility and adaptability to rapid change.
  • Positive attitude and sense of humor.

Requirements
  • 3-5 years of experience as a Telephony Engineer / Administrator.
  • Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM / UCCX/ UCON / CUBE / JABBER / Room Kits / IP Phones)
  • Understanding IP IVR and Contact Center deployments / integrations.
  • Faxing solution administration (e.g.on-prem/cloud, analog/digital/FOIP, etc.)
  • Ability to synthesize complex concepts.
  • Experience delivering healthcare telephony solutions preferred.
  • Excellent written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Exceptional interpersonal and teamwork skills.
  • Call/Screen Recording, Workforce Optimization/Management, Quality Management (QM) Experience (WFO/WFM) a plus.

Benefits
Benefits
  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, & short-term disability insurance.
  • AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
  • All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
  • AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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