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Telephony Jobs in Florida (NOW HIRING)

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

Lennar

Network Voice Engineer

Miami, FL · On-site

Telephony Management: * Assist in operating and optimizing cloud-based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage ...

Lennar

Network Voice Engineer

Miami, FL · On-site

Telephony Management: * Assist in operating and optimizing cloud-based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage ...

Lennar Homes

Network Voice Engineer

Miami, FL · On-site

Telephony Management: Assist in operating and optimizing cloud-based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage ...

Orlando Health

IT Unified Comm. Analyst

Orlando, FL

This role performs a variety of tasks including monitoring, troubleshooting, upgrades and protection of the organization's telephony and communications infrastructure and performing Tier II support.

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Telephony information

See Florida salary details

$15.7K

$73.4K

$108.7K

How much do telephony jobs pay per year?

As of Jul 26, 2026, the average yearly pay for telephony in Florida is $73,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $92,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are the most commonly searched types of Telephony jobs in Florida? The most popular types of Telephony jobs in Florida are:
What are popular job titles related to Telephony jobs in Florida? For Telephony jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Florida look for? The top searched job categories for Telephony jobs in Florida are:
What cities in Florida are hiring for Telephony jobs? Cities in Florida with the most Telephony job openings:
Telephony jobs near you
Infographic showing various Telephony job openings in Florida as of July 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 85% In-person, 2% Hybrid, and 13% Remote job distribution, with an average salary of $73,367 per year, or $35.3 per hour.
Telephony Systems Coordinator

Telephony Systems Coordinator

AssistRx

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

AssistRx rating

7.2

Company rating: 7.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

138th of 230 rated it services

Job description

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

This role focuses on troubleshooting, user support, system maintenance, reporting, onboarding support, and basic administration within the Call Center telephony platform. This is a great opportunity for someone looking to grow their career within telephony systems and call center technology.

The Telephony Systems Administrator will assist with:

  • Day-to-day support of telephony and call center systems
  • Troubleshooting system and user issues
  • IVR updates and maintenance
  • User setup and onboarding support
  • Basic reporting and campaign support
  • Coordination with third-party vendors when issues arise
  • Maintaining and improving existing call flow functionality

Responsibilities

  • Provide day-to-day support for Call Center telephony systems
  • Troubleshoot telephony and user-related issues
  • Support inbound and outbound call campaigns
  • Assist with IVR administration and updates
  • Generate and review basic call center reporting
  • Support onboarding activities for new clients and users
  • Work cross-functionally with operations and internal support teams
  • Escalate complex issues appropriately
  • Maintain documentation and support processes
  • Assist with system enhancements and process improvements

Requirements

Qualifications

  • 1-3 years of experience in technical support, telephony support, help desk, call center systems, or related experience
  • Exposure to Cisco telephony platforms preferred (CUCM, UCCX, VOIP, Jabber, IP Phones, etc.)
  • Basic understanding of call center environments and IVR functionality
  • Strong troubleshooting and communication skills
  • Ability to learn new systems and technologies quickly
  • Organized with strong attention to detail
  • Comfortable working in a fast-paced environment
  • Healthcare or call center experience is a plus, but not required
  • Relevant certifications or technical coursework are a plus

Benefits

Supportive, progressive, fast-paced environment.

- Competitive pay structure.

- Matching 401(k) with immediate vesting.

- Medical, dental, vision, life, & short-term disability insurance.

- AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

- All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

- AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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