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Telephony Jobs in Florida (NOW HIRING)

iQuor

Manager Telephony

Fort Lauderdale, FL · On-site

A Telephony Manager is responsible for overseeing and managing the telephony systems and infrastructure within an organization. They ensure the smooth operation of telecommunication services ...

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

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All JobsTelephony JobsTelephony Jobs in Florida

Telephony information

See Florida salary details

$15.7K

$73.4K

$108.7K

How much do telephony jobs pay per year?

As of Jul 2, 2026, the average yearly pay for telephony in Florida is $73,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $92,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are the most commonly searched types of Telephony jobs in Florida? The most popular types of Telephony jobs in Florida are:
What are popular job titles related to Telephony jobs in Florida? For Telephony jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Florida look for? The top searched job categories for Telephony jobs in Florida are:
What cities in Florida are hiring for Telephony jobs? Cities in Florida with the most Telephony job openings:
Telephony jobs near you
Infographic showing various Telephony job openings in Florida as of June 2026, with employment types broken down into 86% Full Time, 6% Part Time, and 8% Contract. Highlights an 85% In-person, 2% Hybrid, and 13% Remote job distribution, with an average salary of $73,367 per year, or $35.3 per hour.

Manager Telephony

iQuor

Fort Lauderdale, FL • On-site

Full-time

Posted 6 days ago

Job description

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Job Summary:
A Telephony Manager is responsible for overseeing and managing the telephony systems and infrastructure within an organization. They ensure the smooth operation of telecommunication services, including phone systems, voice networks, and related technologies. Telephony Managers play a critical role in maintaining reliable and efficient communication channels for internal and external stakeholders.
Responsibilities:
Manage Telephony Systems: Oversee the installation, configuration, and maintenance of telephony systems, including PBX (Private Branch Exchange) systems, VoIP (Voice over Internet Protocol) technologies, and other telecommunication equipment.
  • Network Infrastructure Management: Collaborate with network engineers and IT teams to ensure seamless integration of telephony systems with the overall network infrastructure. Monitor and troubleshoot network connectivity issues to maintain high-quality voice services.
  • Team Leadership: Lead a team of telephony specialists or technicians, providing guidance, training, and support. Assign tasks, set performance goals, and ensure the team's productivity and efficiency.
  • Telephony Strategy Development: Develop and implement telephony strategies, including upgrading or replacing existing systems to meet evolving business needs. Conduct feasibility studies and cost-benefit analyses to support decision-making processes.
  • Vendor Management: Collaborate with telephony service providers and equipment vendors, negotiate contracts, and manage vendor relationships. Evaluate vendor proposals and ensure compliance with service-level agreements (SLAs) and industry standards.
  • Security and Compliance: Ensure telephony systems comply with industry regulations and security standards. Implement measures to protect sensitive data and prevent unauthorized access or breaches.
  • System Monitoring and Maintenance: Monitor telephony systems' performance, analyze call metrics, and identify areas for improvement. Schedule and perform routine maintenance activities, including software updates, patches, and system backups.
  • User Support and Training: Provide technical support to end-users, troubleshoot telephony-related issues, and resolve user complaints. Develop training materials and conduct training sessions to educate employees on telephony system usage and features.

    • Skills Requirements:
    • Telephony Systems Knowledge: Proficient understanding of telephony technologies, including PBX, VoIP, SIP (Session Initiation Protocol), and related protocols and standards.
    • Networking and Infrastructure: Strong knowledge of network infrastructure, TCP/IP, LAN/WAN concepts, and routing protocols. Familiarity with network monitoring tools.
    • Leadership and Team Management: Ability to lead and motivate a team, delegate tasks effectively, and manage priorities in a dynamic environment.
    • Troubleshooting and Problem-solving: Excellent analytical and problem-solving skills to identify and resolve telephony issues promptly.
    • Communication Skills: Strong verbal and written communication skills to interact with stakeholders, articulate technical concepts to non-technical users, and collaborate with cross-functional teams.
    • Vendor Management: Experience in managing vendor relationships, negotiating contracts, and evaluating vendor proposals.
    • Security and Compliance: Knowledge of telephony security best practices and compliance regulations (e.g., GDPR, HIPAA).
    • Project Management: Ability to plan, execute, and manage telephony projects, adhering to timelines and budget constraints.

    Education Requirements:
    • Bachelor's Degree: A degree in telecommunications, computer science, information technology, or a related field is typically required. Relevant certifications can be considered in lieu of a degree.
    • Industry Certifications: Professional certifications such as CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional), or certifications specific to telephony systems (e.g., Avaya, Mitel) are advantageous and demonstrate expertise in the field.

    Physical Requirements:
    Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

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