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Telephony Jobs (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL

$45K - $55K/yr

Cloud telephony technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose Responsible for consulting with clients regarding their cloud ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

About the Role We are seeking a Senior Telephony Administrator with deep Five9 expertise to provide strategic guidance and hands-on support for Charlie Health's contact center infrastructure.

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud telephony technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose Responsible for consulting with clients regarding their cloud ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL

$45K - $55K/yr

Cloud telephony technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose Responsible for consulting with clients regarding their cloud ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud telephony technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k base, $55k OTE Role Summary & Purpose Responsible for consulting with clients regarding their cloud ...

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Telephony information

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$21K

$98.2K

$145.5K

How much do telephony jobs pay per year?

As of Jul 22, 2026, the average yearly pay for telephony in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

More about Telephony jobs
What cities are hiring for Telephony jobs? Cities with the most Telephony job openings:
What are the most commonly searched types of Telephony jobs? The most popular types of Telephony jobs are:
What states have the most Telephony jobs? States with the most job openings for Telephony jobs include:
What job categories do people searching Telephony jobs look for? The top searched job categories for Telephony jobs are:
Telephony jobs near you
Infographic showing various Telephony job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 3% Part Time, 1% Temporary, and 5% Contract. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.

Cloud Telephony Technician

PHMG Careers

Chicago, IL

$45K - $55K/yr

Full-time

Posted 12 days ago

Job description

Role: Cloud telephony technician

Location: Chicago

Hours: Monday – Friday 8:00am – 5:00pm

Salary: $45k base, $55k OTE

Role Summary & Purpose

Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller's journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the clients point of contact during the project handling their questions and providing proactive solutions.

Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role.

You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference.

Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.

Responsibilities:

  • Consulting with clients regarding alternative solutions to their telephony set up
  • Creating detailed client-friendly call flow maps
  • Accurate and controlled implementation and testing of projects going live
  • Providing technical assistance to account management support teams
  • Training and support capacity with complex casework

Required Experience:

  • Experience working in Implementation roles using cloud telephony or other similar technologies
  • Confident and experienced technician working in a multitude of portal-based telephony systems
  • Key Accounts experience preferrable
  • Familiarity communicating, supporting and consulting clients and account managements via phone or email
  • Office based working experience
  • Working to KPI's/set metrics
  • Using a CRM and Microsoft office suite confidently
  • Number porting experience preferred

Required Competencies:

  • Technical skills, knowledge and experience based within Technical Implementation
  • Excellent communication and administrative skills
  • Excellent client communication and presentation skills
  • Strong sense of urgency and comfortable closing high volumes of case work
  • Project management skills
  • Ability to work to deadlines and time frames
  • Dedicated team player with drive and initiative
  • Strong organizational and detail orientated skills
  • Can work in a fast-paced, dynamic environment

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

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