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Telephony Jobs (NOW HIRING)

AssistRx

Telephony Systems Coordinator

Orlando, FL · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · On-site

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

AssistRx

Telephony Systems Coordinator

Phoenix, AZ · Remote

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

AssistRx

Telephony Systems Coordinator

Orlando, FL · On-site +1

The Telephony Systems Administrator supports the daily operations of the Call Center telephony environment, helping ensure end users are able to effectively support internal and external customers.

Ensemble Health Partners, Inc.

Senior Engineer, Telephony

$107K - $146K/yr

As a Telephony Data Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

IPsoft

IP Telephony Engineer

Austin, TX · On-site

... IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting. Must have the ability to manage multiple projects within the established scope, budget and ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

National Debt Relief, LLC.

Senior Telephony Engineer

$127K - $146K/yr

The Senior Telephony Engineer will be responsible for leading the design, implementation, optimization, and maintenance of call routing, IVR, queueing, recording, and real-time/historical reporting ...

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Telephony information

See salary details

$21K

$98.2K

$145.5K

How much do telephony jobs pay per year?

As of Jun 6, 2026, the average yearly pay for telephony in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

More about Telephony jobs
What cities are hiring for Telephony jobs? Cities with the most Telephony job openings:
What are the most commonly searched types of Telephony jobs? The most popular types of Telephony jobs are:
What states have the most Telephony jobs? States with the most job openings for Telephony jobs include:
What job categories do people searching Telephony jobs look for? The top searched job categories for Telephony jobs are:
Telephony jobs near you
Infographic showing various Telephony job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $98,177 per year, or $47.2 per hour.

Telephony Product Owner

Prophecy Technologies

Frederick, MD • On-site

Full-time

Posted 5 days ago

Job description

Role Overview:
The Telephony Product Owner is responsible for defining, owning, and delivering telephony and communication product capabilities, including voice platforms, contact center solutions, and unified communication systems. This role bridges business needs and technical execution, ensuring telephony solutions deliver maximum value to stakeholders.
Key Responsibilities:
  • Own and manage the product backlog for telephony and communication platforms (VoIP, PBX, Teams Calling, contact center solutions).
  • Define product vision, roadmap, and priorities aligned with business objectives.
  • Gather and translate business requirements into user stories and acceptance criteria.
  • Collaborate with engineering, network, and operations teams to deliver scalable telephony solutions.
  • Act as the primary liaison between stakeholders (business, IT, vendors, leadership).
  • Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions.
  • Prioritize features based on business value, customer impact, and technical feasibility.
  • Ensure seamless integration with enterprise systems (CRM, ticketing tools, collaboration platforms).
  • Participate in Agile ceremonies (Sprint Planning, Grooming, Reviews, Retrospectives).
  • Monitor product performance and KPIs, ensuring continuous improvement.
  • Manage vendor relationships and evaluate new telephony technologies.

Required Skills:
  • Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing).
  • Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps).
  • Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams).
  • Strong understanding of telephony technologies including VoIP, SIP, PBX systems, Unified Communications (UCaaS), and Contact Center platforms (IVR, ACD, call routing).
  • Experience with Agile/Scrum methodologies and tools (JIRA, Azure DevOps, etc.).
  • Strong stakeholder management and communication skills.
  • Ability to translate business needs into technical requirements.
  • Familiarity with enterprise integrations and APIs.

Qualifications:
  • Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field.
  • 7-12+ years of experience in telecom/IT, with at least 3+ years in a Product Owner or similar role.
  • Certification in Scrum Product Owner (CSPO/PSPO) preferred.

Preferred Skills:
  • Experience with platforms such as Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone.
  • Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS).
  • Understanding of telecom compliance, security, and resiliency standards.
  • Experience in digital transformation or modernization initiatives.
  • Understanding of telecom compliance, security, and enterprise integrations/APIs.

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