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Telephony Jobs (NOW HIRING)

Ascend

Telephony Program Manager

Palo Alto, CA · On-site

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony ...

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

About the Role We are seeking a Senior Telephony Administrator with deep Five9 expertise to provide strategic guidance and hands-on support for Charlie Health's contact center infrastructure.

National Debt Relief, LLC.

Senior Telephony Engineer

$127K - $146K/yr

The Senior Telephony Engineer will be responsible for leading the design, implementation, optimization, and maintenance of call routing, IVR, queueing, recording, and real-time/historical reporting ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related hardware and software of the organization's Avaya VoIP and Verint systems, including the phone squad ...

Georgia IT Inc

Telephony Field Tester

Dallas, TX · On-site

Telephony Field Tester Full Time Permanent and Contract Location: TX, CA, NJ, WA Candidate has to rent a Van and test the Google devices locally. Van rent will be reimbursed Positions Available:

Segoso

Telephony System Administrator

Telephony Management * Manage DID numbers, caller ID configurations, and SIP connections. * Coordinate telecommunications changes and carrier-related activities. * Monitor call quality and ...

IPsoft

IP Telephony Engineer

Austin, TX

... IP Telephony infrastructure, including design, implementation and ongoing management/troubleshooting. Must have the ability to manage multiple projects within the established scope, budget and ...

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Telephony information

See salary details

$21K

$98.2K

$145.5K

How much do telephony jobs pay per year?

As of Jul 1, 2026, the average yearly pay for telephony in the United States is $98,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

More about Telephony jobs
What cities are hiring for Telephony jobs? Cities with the most Telephony job openings:
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Telephony jobs near you
Telephony Program Manager

Telephony Program Manager

Ascend

Palo Alto, CA • On-site

$85K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Ascend Transportation rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Ascend Talent Solutions Job Description


Job Description
The Telephony Program Manager leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met. The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with Cisco UCCE and system integrations (CTI) between Cisco UCCE and Electronic Medical Record - EMR (EPIC) systems and knowledge of integrating new technologies such as Live Chat, Outbound Dialers, post contact surveys, etc.
Responsibilities:
  • Act as SME and program coordinator on all telephony related issues and work in collaboration with ECC, P&S, Marketing, Clinics, SHC IT, and UITS on experience delivery
  • Manage vendors and other IT teams required by the projects for planning, design, and execution.
  • Provides program leadership for assigned functional and cross-functional telephony program improvement efforts.
  • Manages, assesses, and documents program improvement efforts and scope using standard templates
  • Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
  • Develops new programs to support the strategic direction of the department.
  • Drive phone number presentation and consistency across our SHC Digital footprint, presenting the ‘Right Number at the Right Time’ from a patient and physician experience standpoint
  • Manages Telephony program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Leadership team regarding business objectives of partners for both current and future projects.
  • Act as single point of contact for all SHC phone number and feature function requests
  • Manage Project Management Execution and Control: Define infrastructure project scope and objectives and develop detailed work plans, schedules, project estimates, resource plans and status reports. Conduct project meetings and produce meeting minutes and issues logs. Produce risk analysis and risk mitigation plans. Effectively build and manage project budgets.
  • Inventory, catalog, and map all contact numbers and related call flows across facilities and properties
  • Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions.
  • Technical / Analytical Leadership: Recommend and take action to direct the analysis and solution of complex problems: examples include resource availability conflicts that jeopardize project budget and/or schedule expectations. Ensure proper technical procedures are followed
  • Oversee and manage all telephony requests and projects involving new phone numbers, call flow, timing and rollout, and feature function analyses for the business.
  • Prepares and maintains accurate, coherent, timely and auditable project records, as applicable, within department guidelines.
Requirements
  • Two to three years of progressively responsible and directly related work experience in Telephony (I.e., Cisco, Avaya, etc.)
  • Formal training and certification in the system development life cycle and project management is preferred
  • Hands-on experience with implementing Telecom/Telephony infrastructure and/or contact center projects
  • Cisco Certifications for Telephony service installation, operations and troubleshooting is a plus PMP or PMP certification is a plus
Education
  • Bachelor’s degree in Electronics Engineering, Computer Science, Information Technology or a directly related program from an accredited college or university
Benefits
  • PTO, PST, Medical, Dental, and Vision
Compensation
• $85K-90K/yrly