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Telephony Jobs in Utah (NOW HIRING)

ViaPath Technologies

Telecom Site Technician

Gunnison, UT · On-site

$18.75 - $25.50/hr

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

ViaPath Technologies

Telecom Site Technician

Gunnison, UT · On-site

$18.75 - $25.50/hr

Replacing telephony hardware and network components, basic maintenance practices * Pulling cable, mounting network devices, installing telephony hardware * Administer kiosk service and collections ...

NiCE

Manager Engineering

Sandy, UT · On-site

... with telephony, networking, hosted applications, or other similar technical products. • Telecommunications experience with IVR applications or telephony apps. • Experience with user acceptance ...

Pae

IDOS

Ogden, UT

Amentum is seeking talented individuals interested in positions supporting ICBM Development, Operations, and Sustainment (IDOS) program. Program Mission: The Department of the Air Force Materiel ...

NICE

Manager Engineering

Sandy, UT

Telecommunications experience with IVR applications or telephony apps. * Experience with user acceptance testing, regression testing and integration testing.

Amentum

IDOS

Ogden, UT · On-site

Amentum is seeking talented individuals interested in positions supporting ICBM Development, Operations, and Sustainment (IDOS) program. Program Mission: The Department of the Air Force Materiel ...

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All JobsTelephony JobsTelephony Jobs in Utah

Telephony information

See Utah salary details

$19.1K

$89.4K

$132.5K

How much do telephony jobs pay per year?

As of Jul 1, 2026, the average yearly pay for telephony in Utah is $89,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephony position, and why are they important?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in Telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a Telephony job?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are popular job titles related to Telephony jobs in Utah? For Telephony jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Utah look for? The top searched job categories for Telephony jobs in Utah are:
Telephony jobs near you
Salesforce Architect Service Cloud Voice

Salesforce Architect Service Cloud Voice

United IT

Salt Lake City, UT • On-site

$66.75 - $82.75/hr

Other

Posted 14 days ago

Job description

Salesforce Architect — Service Cloud Voice

Salt Lake City, UT

Role Summary

Own the end-to-end strategy and delivery for integrating Natterbox with Salesforce Service Cloud Voice (BYOT) and rolling out Sales Cadences 2.0 (Sales Engagement). You’ll lead discovery, architecture, governance, and adoption to enable high-quality voice experiences and scalable sales workflows

Key Responsibilities
  • Lead discovery and design for SCV BYOT using Natterbox: call flows, routing, screen pops, call logging, after-call work, and analytics.
  • Define the target architecture across Salesforce (Service Cloud, Sales Cloud/Sales Engagement), Natterbox, identity/SSO, and data/telemetry.
  • Configure and govern Sales Cadences 2.0: cadence strategy, step design (call/email/task/custom), branching and exit rules, work queues, SLAs.
  • Map presence/capacity/Omni-Channel states to Natterbox queues; align routing with skills, priorities, and business hours.
  • Establish data model & compliance: Voice Call records, Do-Not-Call/TCPA, GDPR consent, call recording/redaction and retention.
  • Own integration patterns (Flows, Platform Events, Apex invocables, Named Credentials) for CTI events, disposition sync, and cadence automation.
  • Define reporting/insights: adoption, contact rates, conversion, first response time, call quality (QoS/MOS where available), and agent productivity.
  • Create enablement (runbooks, SOPs, training), change management, and hypercare plans; lead UAT and cutover.
  • Partner with InfoSec/Networking on BYOT readiness (SIP/RTP, QoS, egress allowlists), failover, and DR.
  • Vendor management: coordinate with Natterbox on constraints, roadmaps, and support escalations.
Required Experience
  • 7–10+ years on Salesforce; 3+ years telephony/CCaaS/CTI; hands-on SCV (Partner Telephony/BYOT) and Natterbox experience.
  • Strong Sales Engagement (HVS) including Cadence Builder, branching/exit, sales work queues, and template governance.
  • Deep knowledge of Service Cloud fundamentals: Omni-Channel, Case/Lead/Contact processes, entitlement SLAs.
  • Integration expertise: Flows, Platform Events, Apex (readable design), REST APIs, Named Credentials, OAuth/SAML SSO.
  • Proven delivery lead: workshops, backlog, architecture decision records, and phased rollouts.
Nice to Have
  • Experience with Einstein Conversation Insights/Transcription, Knowledge, Digital Engagement.
Certifications (Preferred)
  • Salesforce Service Cloud Consultant, Sales Cloud Consultant, Administrator/Advanced Admin, Platform App Builder.

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