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Telephony Jobs in Utah (NOW HIRING)

Telephony Experience Preferred Qualifications * Experience working on AWS/ Cloud Computing / Azure development and integration * Familiarity with Virtualization technology, VMWare, etc. * Experience ...

Dispatcher

Salt Lake City, UT · On-site

$25 - $30/hr

... telephony, construction and utility industries, including: * Back Office Processing * Technical Support * Network Infrastructure * Engineering & Design * Project and Program Management * Outside ...

$76K - $95K/yr

Knowledge and experience with Telecom technologies is specific to MSFT UC TEAMS VOICE, IP Telephony. Call Reporting, Call routing fundamentals. * Knowledge of End User voice services. IP Phones, Sip ...

Showing results 21-40

Telephony information

See Utah salary details

$19.1K

$89.4K

$132.5K

How much do telephony jobs pay per year?

As of Aug 11, 2026, the average yearly pay for telephony in Utah is $89,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the telephony position?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a telephony?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are popular job titles related to Telephony jobs in Utah? For Telephony jobs in Utah, the most frequently searched job titles are:
Infographic showing various Telephony job openings in Utah as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $89,378 per year, or $43 per hour.

Technical Support Representative

Brady

Salt Lake City, UT • On-site

Full-time

Re-posted 12 days ago


Brady Corporation rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

We are seeking an intermediate-level Technical Support Representative with experience supporting external B2B customers using physical hardware products, software products, and database integrations. In this role, you will provide advanced product support for barcode scanners, specialty ID card and thermal printers, ID badging software, and firmware integrations. Please note: This is an external, customer-facing contact position. This position focuses on product performance, device connectivity, SQL database troubleshooting, and system integration. It is best suited for someone who understands how to work directly with customers, distributors, and resellers via telephony and CRM platforms to resolve technical issues related to our product line.

  • Manage Inbound Channels: Handle real-time inbound calls and cases via NICE Cxone platform and Salesforce CRM. Maintain high phone queue availability and adherence to schedule.
  • Troubleshoot Specialty Hardware: Diagnose and troubleshoot hardware devices such as Scanners, Card Printers, Thermal Printers, etc. Guide customers through mechanical fixes, cleanings, and calibrations.
  • Software Support & Troubleshooting: Provide advanced technical assistance with ID badging software, including assisting with setup, diagnosing and resolving complex software issues, etc.
  • Own the Case Lifecycle: Manage customer support tickets from intake to resolution using Salesforce and SugarCRM. Process product repairs, replacements, and coordinate logistics via the RMA process in Salesforce and SAP.
  • Collaborate with Client IT Teams: Schedule and lead technical conference calls directly with B2B Customer IT departments and administrators to safely resolve server, firewall, or network connectivity blockers.
  • Continual Learning: Stay updated on technological developments and product changes to enhance service delivery. Assist in training and mentoring junior Technical Support team members.

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