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Telephony Jobs in Utah (NOW HIRING)

Arbella Service Company

$76K - $95K/yr

Knowledge and experience with Telecom technologies is specific to MSFT UC TEAMS VOICE, IP Telephony. Call Reporting, Call routing fundamentals. * Knowledge of End User voice services. IP Phones, Sip ...

NICE

Senior Program Manager

Sandy, UT

$110K - $110K/yr

Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields * Strong organizational skills and ability to manage multiple simultaneous ...

Career Search

Installation Tech IV

Salt Lake City, UT · On-site

$20 - $26.50/hr

Must have exceptional ability in the telephony that is outside the general parameters of installation and technical expertise. Ability to think critically and problem solve. Must be able to handle ...

LifeWave Careers

Customer Service Representative

Draper, UT · On-site

$15 - $20.25/hr

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) * CRM and Telephony platforms (Exigo, Five9) * Payment processing tools (I Payout, NMI, Ingenico) * Typing speed: Minimum of 35 WPM Work ...

NICE

Senior Product Manager, CX

Sandy, UT · Hybrid

$120K - $158K/yr

Familiarity with IP telephony, digital channels, recording, compliance, or regulated enterprise environments Education * Bachelor's degree required What's in it for you? Join an ever-growing, market ...

NICE

Lead Program Manager

Sandy, UT

ServiceNow, Jira, Confluence, MSProject, Salesforce, and others Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields You will ...

Nice-0a1ef543

Senior Product Manager, CX

Sandy, UT · On-site

$110 - $165/hr

Familiarity with IP telephony, digital channels, recording, compliance, or regulated enterprise environments Education What's in it for you? Join an ever-growing, market-disrupting, global company ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

Telephony & Workforce Management: NICE, UKG, and omnichannel automation software Achieving excellence within this position requires a sophisticated blend of digital fluency, versatile problem-solving ...

NICE

Lead Program Manager

Sandy, UT · On-site

ServiceNow, Jira, Confluence, MSProject, Salesforce, and others • Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields You ...

NICE

Software Engineer, Advanced Services

Sandy, UT · On-site

Telephony Experience Preferred Qualifications * Experience working on AWS/ Cloud Computing / Azure development and integration * Familiarity with Virtualization technology, VMWare, etc. * Experience ...

Awardco

Director of Global Support

Lindon, UT · On-site

Manage support tooling, vendors, and telephony and contact-center providers. What You Bring Must-Haves * 4+ years leading customer support or service organizations, including experience leading ...

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Showing results 41-60

All JobsTelephony JobsTelephony Jobs in Utah

Telephony information

See Utah salary details

$19.1K

$89.4K

$132.5K

How much do telephony jobs pay per year?

As of Aug 11, 2026, the average yearly pay for telephony in Utah is $89,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,500.00 and $112,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the telephony position?

To thrive in Telephony, you need a strong understanding of voice communication systems, networking fundamentals, and troubleshooting skills, often backed by relevant certifications such as Cisco's CCNA Voice or CompTIA Network+. Familiarity with PBX systems, VoIP platforms, call-routing software, and helpdesk tools is typically required. Excellent problem-solving abilities, attention to detail, and effective communication skills help professionals excel in client-facing and team-based environments. These skills ensure seamless operation, rapid resolution of telephony issues, and high-quality support for both internal users and customers.

What are the typical career growth opportunities for professionals working in telephony roles?

Professionals in Telephony roles often start as entry-level support technicians or system administrators and can advance to positions such as Telephony Engineer, Unified Communications Specialist, or IT Manager with experience and additional certifications. Exposure to new technologies like cloud-based telephony and unified communications platforms opens avenues for specialization and leadership roles. Many employers also offer training and encouragement for ongoing professional development to help employees expand their skills. Career advancement often depends on both technical expertise and the ability to manage complex projects or lead teams.

What is a telephony?

A Telephony job involves managing and maintaining communication systems, including VoIP, PBX, and traditional telephone networks. Professionals in this field configure, troubleshoot, and optimize telephony hardware and software to ensure seamless connectivity. They often work with businesses to implement efficient communication solutions, integrate phone systems with other technologies, and provide user support. Strong technical knowledge of networking, call routing, and telecommunications protocols is essential.

What are popular job titles related to Telephony jobs in Utah? For Telephony jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Telephony jobs in Utah look for? The top searched job categories for Telephony jobs in Utah are:
Telephony jobs near you
Infographic showing various Telephony job openings in Utah as of August 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $89,378 per year, or $43 per hour.

IT Technical Specialist II - Voice

Arbella Service Company

On-site

$76K - $95K/yr

Full-time

Re-posted 3 days ago

Job description

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts,
and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
Under minimal supervision, the technical specialist II in the voice engineer role will participate in the planning, development, and support of telecom and voice technology solutions. The technical specialist II will perform daily & weekly tasks to ensure the availability, performance, health and operations of the voice systems and services, including tasks of monitoring of Microsoft Admin Portal & Voice Dashboard, Carrier Service Portals, ITSCM Incident and Service request review and acknowledge: They Lead small size efforts to include direction of technical and portfolio teams and drive decisions with moderate supervision.
The engineer develops and demonstrates technical and operational understanding of more complex responsibilities through day-to-day monitoring and triage of trouble ticket management and collaboration with senior voice engineers.

Key Responsibilities:

  • Voice System Administration:

  • Daily Management of MACD Assignments

  • Review and address all teams voice service requests and incidents

  • Maintain DID and TFN system of record for accuracy

  • Monitor and acknowledge carrier portal activity

  • Ongoing review and adjustments of Voice Service workflows and documentation.

  • Participate in and support maintenance windows for change request.

  • Voice Carrier Service Administration:

  • Monitor, Manage and Support Call Tower & Microsoft Teams Reporting and Admin portal

  • General IT Support:

  • Provide technical support to ITSC

  • Manage Cherwell incidents and service requests assigned to Voice Services

  • Participate in on-call rotation

Key Requirements:

  • Knowledge and experience with Telecom technologies is specific to MSFT UC TEAMS VOICE, IP Telephony. Call Reporting, Call routing fundamentals.

  • Knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code.

  • Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws.

  • Good Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration.

  • Foundational knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant.

  • Knowledge of telecom carrier services, SIP trunking, Number Porting. MACD

  • Excellent customer service, communication and collaboration skills.

Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $76,000 to $95,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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