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Telephony Engineer Jobs in Texas (NOW HIRING)

krg technology inc

Contact Center Solution

Frisco, TX · On-site

Create and update policies and procedures Mentor other engineers and provide escalation support to the production support team. Work closely with business partners on telephony related projects and ...

Kforce Technology Staffing

Integration Engineer

San Antonio, TX · On-site

$94K - $127K/yr

Kforce has a client in San Antonio, TX that is seeking an Integration Engineer to lead and support ... Configure and support enterprise telephony, SIP, PSTN, and VoIP services * Deploy and manage Teams ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide ... Knowledge of IP Telephony: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom ...

United States Gold Bureau

Be Seen First

Principal Engineer

Leander, TX · On-site

Our Engineering team builds and maintains the technical systems that run the business across every ... telephony, and the integrations that connect them. USGB is invested in representing business ...

BusPatrol LLC

Lead Salesforce Developer

Austin, TX · On-site

$55 - $72.75/hr

Lead Salesforce Developer (US) Location Role based in Austin, TX Please note: at this time we are ... Design and implement integrations between Salesforce and enterprise systems (ERP, ITSM, telephony ...

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Telephony Engineer information

See Texas salary details

$19.6K

$91.5K

$135.6K

How much do telephony engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for telephony engineer in Texas is $91,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $115,100.00 per year, depending on experience, location, and employer.

What is a telephony engineer?

A Telephony Engineer is responsible for designing, implementing, and maintaining communication systems, such as VoIP, PBX, and cloud-based telephony solutions. They ensure reliable voice communication by troubleshooting network issues, configuring hardware and software, and optimizing call quality. Additionally, they integrate telephony solutions with other business systems and maintain security protocols. Their role is essential in supporting an organization's communication infrastructure.

What are the key skills and qualifications needed to thrive in the telephony engineer position, and why are they important?

A Telephony Engineer should possess a strong understanding of telecommunications systems, VoIP protocols, and network infrastructure, typically backed by a relevant degree or technical certifications such as Cisco CCNA or CompTIA Network+. Familiarity with PBX systems, call routing software, SIP, and diagnostic tools like Wireshark is highly valuable. Excellent problem-solving abilities, attention to detail, and effective communication skills help Telephony Engineers excel in troubleshooting and working with cross-functional teams. These skills ensure reliable communication solutions, quick issue resolution, and seamless integration of telephony systems within an organization.

What are the typical daily responsibilities of a telephony engineer?

Telephony Engineers are responsible for designing, configuring, and maintaining an organization’s telecommunication systems, such as PBX or VoIP platforms. On a typical day, you might troubleshoot call quality issues, update software or firmware on telecom devices, implement security protocols, and coordinate with IT teams to ensure seamless integration with network infrastructure. You’ll also frequently document configurations, provide user support, and participate in telephony system upgrades or migrations. Collaboration with vendors and internal teams is common to address issues and improve system performance, giving you exposure to a variety of technical and interpersonal challenges.

What are popular job titles related to Telephony Engineer jobs in Texas? For Telephony Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Telephony Engineer jobs in Texas look for? The top searched job categories for Telephony Engineer jobs in Texas are:
What cities in Texas are hiring for Telephony Engineer jobs? Cities in Texas with the most Telephony Engineer job openings:
What are popular job titles related to Telephony Engineer jobs in TX? For Telephony Engineer jobs in TX, the most frequently searched job titles are:
Telephony Engineer jobs near you
Infographic showing various Telephony Engineer job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $91,467 per year, or $44 per hour.

Senior Salesforce Engineer - AWS Connect & Contact Center

SunStrong Management LLC

Houston, TX • On-site, Remote

$52.75 - $68/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Senior Salesforce Engineer - AWS Connect & Contact Center
Role Overview
SunStrong Management is an 18-month-old, hyper-growth renewable energy asset management company managing over 500K solar assets and 3+ GW of utility/commercial-scale infrastructure. We are seeking a Software Engineer to own the design and implementation of our global, AI-enabled contact center. Reporting directly to the Software Engineering Manager - Salesforce, you will be responsible for our AWS Connect - Salesforce Service Cloud Voice (SCV) to support 200+ agents across 4 global locations.
This role is 100% remote. You must have significant experience in telephony and multi-channel contact centers, with a mandatory mastery of AWS Connect.
Key Responsibilities
  • AWS Connect Telephony: Lead the technical design, global routing, SIP trunking, and carrier integration using AWS Connect.
  • Multi-Channel Architecture: Design and scale a unified footprint for voice, chat, and digital channels across 4 global support centers using the Salesforce Service Cloud Voice - AWS Connect products.
  • Salesforce SCV Integration: Own the integration between AWS Connect and Salesforce Service Cloud Voice to create a seamless agent desktop.
  • Startup Scale: Develop CI/CD pipelines and Infrastructure as Code (IaC) to rapidly deploy contact center changes in a fast-paced environment.
Required Skills & Qualifications
  • AWS Connect Mastery (Required): Expert-level knowledge of Contact Flows, Contact Lens, Lex bots, Lambda integrations, and AWS telephony infrastructure.
  • Telephony Architecture (Required): Deep understanding of SIP, WebRTC, VoIP, global telecom carrier regulations, and number porting.
  • Multi-Channel Experience: Proven track record of managing routing, queuing, and analytics for global multi-channel contact centers.
  • Salesforce Ecosystem: Strong familiarity with Salesforce Service Cloud, Service Cloud Voice (SCV), and Omni-Channel routing.
  • Agile Mindset: Ability to act as a hands-on tech lead in an agile, 18-month-old startup environment.
Desirable Skills (Nice to Have)
  • Experience with Salesforce AI capabilities (Einstein Copilot, Next Best Action, Einstein Analytics).
  • Experience handling IoT data streams, utility sector workflows, or renewable energy asset monitoring.
Experience & Certifications
  • 6+ years of contact center architecture experience, with 3+ years explicitly focused on deep AWS Connect implementations.
  • AWS Certified Solutions Architect or specialized AWS networking/telephony certifications are highly preferred.

physical requirements
  • Extended period working at a computer workstation.

Benefits
SunStrong Management offers a rich and affordable benefits package through UnitedHealthcare and MetLife within the US intercontinental states. Our benefits include:
  • HDHP and PPO Medical Plans, buy-up plans for both Dental and Vision, ancillaries such as Accident, Critical illness, Hospital indemnity, Short term and Long-Term Disability, Voluntary Life, and legal services along with multiple add-ons.
  • Our 401(k) Package includes an Employer Match of 100% up to the first 4% and 50% on the next 2% with immediate vesting.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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