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Telehealth Customer Service Representative information

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How much do telehealth customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for telehealth customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a telehealth customer service representative?

A Telehealth Customer Service Representative assists patients with virtual healthcare services by providing support through phone, chat, or email. They help schedule appointments, troubleshoot technical issues, verify insurance information, and answer general inquiries about telehealth programs. The role requires excellent communication skills, basic technical knowledge, and the ability to handle sensitive patient information securely. This position is essential in ensuring a smooth and accessible telehealth experience for patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a telehealth customer service representative?

To thrive as a Telehealth Customer Service Representative, you need strong communication skills, attention to detail, and a background in customer service or healthcare support, often requiring at least a high school diploma or equivalent. Familiarity with telehealth platforms, patient scheduling software, and basic computer systems is typically expected, and some employers may prefer experience with electronic health records (EHRs). Exceptional interpersonal skills, patience, and the ability to handle sensitive health information discreetly help you stand out in this role. These competencies are crucial for delivering seamless, compassionate support to patients and providers in a technology-driven, remote healthcare environment.

What are some common challenges faced by telehealth customer service representatives, and how are they addressed?

Telehealth Customer Service Representatives often encounter challenges such as helping patients navigate unfamiliar telehealth platforms, resolving technical issues, and managing high call volumes during peak times. Addressing these challenges requires a calm, solution-oriented approach, as well as ongoing training in the latest software and troubleshooting techniques. Many organizations provide comprehensive onboarding, knowledge bases, and supportive team structures to help representatives succeed. Regular feedback sessions and teamwork also play a key role in overcoming obstacles and ensuring high-quality service.

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What are the most commonly searched types of Telehealth Customer Service Representative jobs?

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What states have the most Telehealth Customer Service Representative jobs?

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What job categories do people searching Telehealth Customer Service Representative jobs look for?

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Telehealth Customer Service Representative jobs near you
Infographic showing various Telehealth Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - CSR

vTech Solution

Canton, MA • On-site

$17 - $23/hr

Other

Re-posted 2 days ago

Job description

Customer Service Representative - CSR

Full-time

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.

2. Validate: A recruiter validates the candidates' experience and skill sets against our client's position.

3. Initial Screening: Based on the position and the client's work culture, the recruiter uses initial screening questions to determine the most suitable candidates.

4. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.

5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates' technical skills.

6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.

7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client's location.

Job Description

Position Details:

Client: ComputerShare

Job Title: Customer Service Representative - CSR

Location: 250 Royall Street Canton, MA 02021

Duration: 3+ months [Strong possibilities of extension]

We are recruiting for AM & PM Shift Call Center Customer Service Representatives in Canton, MA. Apply Today!

*PM Shift Hours: 06:00PM to 11:00PM (Mon – Thu), and 12:00PM to 6:00PM (Sat)

*Opportunity for extra hours are Friday nights and Sunday day shifts!

Successful Call Center Customer Service Representative candidates should have the following skills:

• Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service.

• Ability to handle a high volume of calls with varying degrees of questions or concerns

• Solution driven and excellent customer service both internally and externally

• Team player and ability to adapt quickly to the needs of a busy call center

What you will need to have to be a successful Call Center Customer Service Representative:

• Minimum High School Diploma/GED

• At least 1 year of customer service experience

• Excellent verbal and written communication skills

• Able to work in a team environment

** Must successfully pass a background check and drug test **

Awaiting your positive & Prompt response

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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