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How much do telehealth customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for telehealth customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by telehealth customer service representatives, and how are they addressed?

Telehealth Customer Service Representatives often encounter challenges such as helping patients navigate unfamiliar telehealth platforms, resolving technical issues, and managing high call volumes during peak times. Addressing these challenges requires a calm, solution-oriented approach, as well as ongoing training in the latest software and troubleshooting techniques. Many organizations provide comprehensive onboarding, knowledge bases, and supportive team structures to help representatives succeed. Regular feedback sessions and teamwork also play a key role in overcoming obstacles and ensuring high-quality service.

What is a telehealth customer service representative?

A Telehealth Customer Service Representative assists patients with virtual healthcare services by providing support through phone, chat, or email. They help schedule appointments, troubleshoot technical issues, verify insurance information, and answer general inquiries about telehealth programs. The role requires excellent communication skills, basic technical knowledge, and the ability to handle sensitive patient information securely. This position is essential in ensuring a smooth and accessible telehealth experience for patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a telehealth customer service representative?

To thrive as a Telehealth Customer Service Representative, you need strong communication skills, attention to detail, and a background in customer service or healthcare support, often requiring at least a high school diploma or equivalent. Familiarity with telehealth platforms, patient scheduling software, and basic computer systems is typically expected, and some employers may prefer experience with electronic health records (EHRs). Exceptional interpersonal skills, patience, and the ability to handle sensitive health information discreetly help you stand out in this role. These competencies are crucial for delivering seamless, compassionate support to patients and providers in a technology-driven, remote healthcare environment.

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What cities are hiring for Telehealth Customer Service Representative jobs?

Cities with the most Telehealth Customer Service Representative job openings:

What are the most commonly searched types of Telehealth Customer Service Representative jobs?

The most popular types of Telehealth Customer Service Representative jobs are:

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Telehealth Customer Service Representative jobs near you
Infographic showing various Telehealth Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Mr. Handyman

Miami, FL • On-site

$18 - $23/hr

Full-time

Medical, PTO

Re-posted 16 days ago

Job description

Customer Service Representative (CSR)
Join One of Miami's Highest-Rated Home Repair Companies!
Mr. Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism. We are looking for a highly organized, friendly, and detail-oriented Customer Service Representative (CSR) to become the voice of our company and help deliver an outstanding experience for every customer.
If you enjoy helping people, thrive in a fast-paced environment, and love staying organized while juggling multiple tasks, we'd love to meet you.
Position Summary
As a Customer Service Representative, you will be responsible for managing customer communications, scheduling appointments, supporting our field technicians, and ensuring every customer receives exceptional service from the first phone call through project completion.
This is a critical role within our office that requires excellent communication skills, attention to detail, and the ability to prioritize multiple tasks throughout the day.
Primary Responsibilities
Customer Service & Scheduling
  • Answer inbound customer calls professionally and courteously
  • Respond promptly to website leads and online service requests
  • Gather detailed information regarding customers' repair and maintenance needs
  • Ask pertinent questions to accurately determine the scope of work
  • Schedule estimates, inspections, and service appointments while optimizing technician routes and availability
  • Confirm appointments and communicate schedule changes when necessary

Customer Follow-Up
  • Conduct customer satisfaction calls following completed jobs
  • Follow up with prospective customers regarding outstanding estimates
  • Build long-term relationships with customers through excellent communication
  • Resolve customer concerns and escalate issues when appropriate

Administrative Support
  • Review completed work orders for accuracy
  • Verify scope of work completed with technicians
  • Prepare, clean up, and send customer invoices
  • Maintain accurate customer records within our CRM
  • Assist with daily office operations and administrative tasks

Project Coordination
  • Help source materials for upcoming jobs
  • Coordinate with vendors and suppliers
  • Request Certificates of Insurance (COIs) as needed
  • Send COIs to condominium associations and property management offices
  • Coordinate building access requirements for upcoming projects

Relationship Management
  • Build and maintain strong relationships with condominium management companies
  • Communicate effectively with property managers, building engineers, and HOA representatives
  • Support our commercial and residential clients with professionalism and urgency

Qualifications
  • Previous customer service experience required
  • Call center, dispatch, scheduling, or administrative experience preferred
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Comfortable working in a fast-paced office environment
  • Detail-oriented with excellent follow-through
  • Professional phone etiquette
  • Proficient with Microsoft Office and Google Workspace
  • Ability to quickly learn scheduling and CRM software (Service Titan experience is a plus but not required)
  • Bilingual (English/Spanish) preferred

Desired Traits
We're looking for someone who is:
  • Friendly and positive
  • Professional under pressure
  • Highly organized
  • Dependable and punctual
  • A team player
  • Solutions-oriented
  • Comfortable speaking with customers throughout the day
  • Able to prioritize multiple responsibilities without sacrificing quality

What We Offer
  • Competitive hourly pay based on experience ($18 - $23/hr)
  • Performance bonus opportunities
  • Paid holidays
  • Paid vacation
  • Company contribution toward employee health insurance
  • Professional development and ongoing training
  • Supportive team environment
  • Opportunity for advancement within a growing company
  • Stable, year-round employment

Schedule
  • Full-time
  • Monday through Friday
  • Occasional Saturdays as business needs require

Why Mr. Handyman?
Our mission is simple: Deliver an exceptional customer experience while helping homeowners and businesses care for their properties.
Every phone call, every appointment, and every interaction matters. As our Customer Service Representative, you'll play a key role in making sure our customers receive the professionalism and care that have earned us our outstanding reputation throughout Miami-Dade County.

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