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Remote Telehealth Customer Service Representative Jobs

DirectMeds

Customer Service Representative - Remote

$20 - $22/hr

Customer Service Representative - Remote Hourly Pay Range: $20-$22 per hour Expected Schedule ... Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Washington, District of Columbia, United States Job Openings Customer Service Representative- Remote About the Job Customer Service Representative- Remote ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Sacramento, California, United States Job Openings Customer Service Representative- Remote About the Job Customer Service Representative- Remote Important: You ...

RemX

Remote, Customer Service Representative

Phoenix, AZ · On-site +1

$16/hr

Customer Service Representative (Remote) Important Notice RemX will never ask for any form of payment before or during the hiring process. If you have been asked for payment of any kind, please ...

Only Data Entry

Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote San Diego, California, United States Job Openings Customer Service Representative- Remote A Data Entry Clerk, is responsible for inputting data and making ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Warren, MI, United States Job Openings Customer Service Representative- Remote A Data Entry Clerk, is responsible for inputting data and making changes to ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Dallas, Texas, United States Job Openings Customer Service Representative- Remote A Data Entry Clerk, is responsible for inputting data and making changes to ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Atlanta, Georgia, United States Job Openings Customer Service Representative- Remote A Data Entry Clerk, is responsible for inputting data and making changes ...

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Customer Service Representative- Remote

$16.50 - $22.25/hr

Customer Service Representative- Remote Coral Springs, FL, United States Job Openings Customer Service Representative- Remote A Data Entry Clerk, is responsible for inputting data and making changes ...

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How much do remote telehealth customer service representative jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote telehealth customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a remote telehealth customer service representative do?

A Remote Telehealth Customer Service Representative assists patients and healthcare providers by answering questions, scheduling appointments, handling billing inquiries, and providing information about telehealth services, all from a remote location. They help troubleshoot basic technical issues, guide patients through the telehealth process, and ensure a seamless virtual healthcare experience. This role requires strong communication skills, empathy, and the ability to navigate various software platforms used in telemedicine.

What are the key skills and qualifications needed to thrive as a remote telehealth customer service representative, and why are they important?

To thrive as a Remote Telehealth Customer Service Representative, you need strong communication skills, customer service experience, and a high school diploma or equivalent. Familiarity with telehealth platforms, CRM systems, and basic computer proficiency is typically required. Excellent listening, problem-solving abilities, and empathy help you connect with patients and handle sensitive information effectively. These skills and qualities are essential for ensuring patient satisfaction, maintaining privacy, and supporting smooth virtual healthcare operations.

What are the main challenges faced by remote telehealth customer service representatives, and how can they be managed?

Remote Telehealth Customer Service Representatives often encounter challenges such as managing a high volume of patient inquiries, navigating various telehealth platforms, and ensuring clear communication without in-person cues. To handle these effectively, it's important to develop strong organizational skills, become proficient with healthcare software, and maintain a calm, empathetic approach when resolving patient concerns. Regular team meetings and ongoing training can also help representatives stay updated on best practices and adapt to evolving workflows.
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Cities with the most Remote Telehealth Customer Service Representative job openings:

What are the most commonly searched types of Telehealth Customer Service Representative jobs?

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What states have the most Remote Telehealth Customer Service Representative jobs?

States with the most job openings for Remote Telehealth Customer Service Representative jobs include:

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Remote Telehealth Customer Service Representative jobs near you
Infographic showing various Remote Telehealth Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 10% Part Time, 5% Temporary, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Remote

DirectMeds

Remote

$20 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

About Direct Meds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Customer Service Representative - Remote
Position: Customer Service Representative - Remote
Hourly Pay Range: $20-$22 per hour
Expected Schedule: Thursday-Monday, 11:00 AM-7:00 PM MST
Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.
Direct Meds is seeking a full-time Customer Service Representative to support our growing telehealth and partner clinic network. This role is ideal for someone who enjoys helping others, solving problems, and delivering an exceptional customer experience in a fast-paced, remote environment.
As a Customer Service Representative, you'll be the first point of contact for patients, helping them navigate their care journey while ensuring every interaction is professional, compassionate, and efficient.
About Direct Meds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
What You'll Do
  • Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner.
  • Assist patients with account questions, order updates, and navigate the treatment process.
  • Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience.
  • Accurately document all customer interactions in internal systems.
  • Resolve issues with empathy while maintaining a high level of customer satisfaction.
  • Meet performance goals for response times, quality, and patient experience.

What We're Looking For
Required
  • Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working in a fast-paced, remote environment.
  • Ability to multitask while maintaining a positive and professional demeanor.
  • Proficiency with computers and customer support platforms.

Preferred
  • Experience in healthcare, telehealth, or wellness industries.
  • Familiarity with EMR, CRM, or ticketing systems.
  • Experience supporting patients in a remote environment.
  • Knowledge of GLP-1 medications, HRT, peptides, or wellness programs.

Equipment Requirements
Candidates must have the following prior to their start date:
  • A reliable personal laptop or desktop computer.
  • A quality headset for calls.
  • High-speed internet connection.

What We Offer
  • Competitive compensation.
  • Comprehensive benefits package (Health, Dental, and Vision).
  • Fully remote position.
  • Paid time off and company holidays.
  • Opportunities for career growth within a rapidly scaling company.
  • Exposure to innovative therapies in wellness and longevity.

How to Apply
Submit your resume along with a brief note describing your customer service experience, particularly in healthcare, telehealth, or other patient-facing environments.
Direct Meds is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Apply