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On Call Telehealth Customer Service Representative information

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How much do on call telehealth customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for on call telehealth customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an on call telehealth customer service representative?

An On Call Telehealth Customer Service Representative is a professional who assists patients and healthcare providers with inquiries related to telehealth services, such as scheduling virtual appointments, troubleshooting technical issues, and providing information about telehealth platforms. They work on an on-call basis, meaning they are available as needed, often during evenings, weekends, or high-demand periods. Their role is essential in ensuring a smooth and positive experience for patients accessing healthcare remotely.

What are the key skills and qualifications needed to thrive as an on call telehealth customer service representative?

To thrive as an On Call Telehealth Customer Service Representative, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with telehealth platforms, CRM systems, and secure messaging tools is typically required. Outstanding empathy, patience, and adaptability enable representatives to effectively assist patients and providers during stressful or urgent situations. These skills are crucial for delivering timely, accurate support and ensuring a positive telehealth experience for all users.

How does an on call telehealth customer service representative typically handle high call volumes during peak hours?

As an On Call Telehealth Customer Service Representative, you may frequently encounter periods of high call volumes, especially during mornings or health emergencies. To manage this, you'll need to prioritize urgent inquiries, utilize call routing tools, and maintain clear communication with your team to ensure patients receive timely assistance. Many organizations provide scripts, escalation procedures, and real-time support from supervisors to help representatives navigate challenging situations efficiently. Team collaboration and adaptability are key to maintaining a high standard of service during these busy times.

What is the difference between On Call Telehealth Customer Service Representative vs Inbound Call Center Customer Service Representative?

AspectOn Call Telehealth Customer Service Representative
CertificationsBasic customer service training, healthcare knowledge may be preferred
Work EnvironmentRemote or healthcare facility, handling telehealth inquiries
Employer & IndustryHealthcare providers, telehealth companies
Common Search IntentComparing healthcare-specific customer service roles

The On Call Telehealth Customer Service Representative primarily handles healthcare-related inquiries via phone, often requiring healthcare knowledge. In contrast, an Inbound Call Center Customer Service Representative may work across various industries, handling general customer inquiries. While both roles involve customer support, the telehealth role is specialized for healthcare services, making it distinct in training and work environment.

What cities are hiring for On Call Telehealth Customer Service Representative jobs?

Cities with the most On Call Telehealth Customer Service Representative job openings:

What are the most commonly searched types of Telehealth Customer Service Representative jobs?

The most popular types of Telehealth Customer Service Representative jobs are:

What states have the most On Call Telehealth Customer Service Representative jobs?

States with the most job openings for On Call Telehealth Customer Service Representative jobs include:

On Call Telehealth Customer Service Representative jobs near you

Customer Service Representative - ON CALL

HEITECH SERVICES

Greer, SC • On-site

$15 - $19.25/hr

Full-time, Part-time

Posted 23 days ago

Job description

Description

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician).  In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.


No prior fingerprinting experience is required-paid training is provided. Candidates with backgrounds in customer service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.


This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

  • ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:30 am to 4:30 pm for substitute coverage as needed at the site.
  • All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
  • In this position, hours are not guaranteed, and employees are on an "as needed" basis so a steady income stream cannot be guaranteed.
  • The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities:

  • Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
  • Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
  • Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
  • This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

 Skills and Abilities Required:

  • Must be able to obtain and maintain a government-issued suitability clearance.
  • Must be able to speak and write in English.
  • Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks
  • Ability to hold and grasp applicants' hands to obtain quality fingerprints
  • Ability to work in a high-paced environment with the public
  • Ability to type and use basic computer skills
  • Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required: 

  • High School Diploma or equivalent
  • Demonstrated experience in customer service

Desired Skills: Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.


HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.


If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.


HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.   

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