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Telehealth Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

E Med Inc

Customer Service Representative

Miami, FL · Hybrid

$15.25 - $20.75/hr

Customer Service Representative (Bilingual - English/Spanish) Miami Headquarters About eMed eMed is ... Customer service experience in healthcare, telehealth, technology, or a fast-paced service ...

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Telehealth Customer Service Representative information

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How much do telehealth customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for telehealth customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a telehealth customer service representative?

A Telehealth Customer Service Representative assists patients with virtual healthcare services by providing support through phone, chat, or email. They help schedule appointments, troubleshoot technical issues, verify insurance information, and answer general inquiries about telehealth programs. The role requires excellent communication skills, basic technical knowledge, and the ability to handle sensitive patient information securely. This position is essential in ensuring a smooth and accessible telehealth experience for patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a telehealth customer service representative?

To thrive as a Telehealth Customer Service Representative, you need strong communication skills, attention to detail, and a background in customer service or healthcare support, often requiring at least a high school diploma or equivalent. Familiarity with telehealth platforms, patient scheduling software, and basic computer systems is typically expected, and some employers may prefer experience with electronic health records (EHRs). Exceptional interpersonal skills, patience, and the ability to handle sensitive health information discreetly help you stand out in this role. These competencies are crucial for delivering seamless, compassionate support to patients and providers in a technology-driven, remote healthcare environment.

What are some common challenges faced by telehealth customer service representatives, and how are they addressed?

Telehealth Customer Service Representatives often encounter challenges such as helping patients navigate unfamiliar telehealth platforms, resolving technical issues, and managing high call volumes during peak times. Addressing these challenges requires a calm, solution-oriented approach, as well as ongoing training in the latest software and troubleshooting techniques. Many organizations provide comprehensive onboarding, knowledge bases, and supportive team structures to help representatives succeed. Regular feedback sessions and teamwork also play a key role in overcoming obstacles and ensuring high-quality service.

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Telehealth Customer Service Representative jobs near you
Infographic showing various Telehealth Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Customer Operations

Kansas City, MO • On-site

$15.50 - $21.25/hr

Other

Re-posted 3 days ago

Job description

Spectrum Mobile Customer Service Representative

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

Responsibilities

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, multi-tasking, customer service
  • Abilities: Dependable, proactive, adaptable, problem-solving, professional, resilient

Apply