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Telehealth Customer Service Representative Jobs (NOW HIRING)

PEG Staffing

Customer Service Rep

Saint Louis, MO · On-site

$15.50 - $21.25/hr

Monday-Friday, Standard Business Hours About the Role We are partnering with a fast-growing telehealth company seeking a Customer Service Representative to join their team on a contract-to-hire basis.

DirectMeds

Customer Service Representative - Remote

$20 - $22/hr

Direct Meds is seeking a full-time Customer Service Representative to support our growing telehealth and partner clinic network. This role is ideal for someone who enjoys helping others, solving ...

LifeStation

Customer Service Representative

Union, NJ · On-site

$18/hr

Customer Service Representative At LifeStation, our mission is simple but powerful: to use ... As one of the nation's largest providers of medical alert monitoring and telehealth technology ...

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

About The Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing ...

eMed LLC

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative (Bilingual - English/Spanish) Miami Headquarters About eMed eMed is ... Customer service experience in healthcare, telehealth, technology, or a fast-paced service ...

Onin Staffing

Customer Service Representative

Niles, IL

$50K - $75K/yr

... Telehealth services What you'll do as: Customer Service Representative - Build customer relationships through communication - Process and manage customer orders - Assist clients with product ...

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Telehealth Customer Service Representative information

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How much do telehealth customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for telehealth customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by telehealth customer service representatives, and how are they addressed?

Telehealth Customer Service Representatives often encounter challenges such as helping patients navigate unfamiliar telehealth platforms, resolving technical issues, and managing high call volumes during peak times. Addressing these challenges requires a calm, solution-oriented approach, as well as ongoing training in the latest software and troubleshooting techniques. Many organizations provide comprehensive onboarding, knowledge bases, and supportive team structures to help representatives succeed. Regular feedback sessions and teamwork also play a key role in overcoming obstacles and ensuring high-quality service.

What is a telehealth customer service representative?

A Telehealth Customer Service Representative assists patients with virtual healthcare services by providing support through phone, chat, or email. They help schedule appointments, troubleshoot technical issues, verify insurance information, and answer general inquiries about telehealth programs. The role requires excellent communication skills, basic technical knowledge, and the ability to handle sensitive patient information securely. This position is essential in ensuring a smooth and accessible telehealth experience for patients and healthcare providers.

What are the key skills and qualifications needed to thrive as a telehealth customer service representative?

To thrive as a Telehealth Customer Service Representative, you need strong communication skills, attention to detail, and a background in customer service or healthcare support, often requiring at least a high school diploma or equivalent. Familiarity with telehealth platforms, patient scheduling software, and basic computer systems is typically expected, and some employers may prefer experience with electronic health records (EHRs). Exceptional interpersonal skills, patience, and the ability to handle sensitive health information discreetly help you stand out in this role. These competencies are crucial for delivering seamless, compassionate support to patients and providers in a technology-driven, remote healthcare environment.

More about Telehealth Customer Service Representative jobs

What cities are hiring for Telehealth Customer Service Representative jobs?

Cities with the most Telehealth Customer Service Representative job openings:

What are the most commonly searched types of Telehealth Customer Service Representative jobs?

The most popular types of Telehealth Customer Service Representative jobs are:

What states have the most Telehealth Customer Service Representative jobs?

States with the most job openings for Telehealth Customer Service Representative jobs include:

What job categories do people searching Telehealth Customer Service Representative jobs look for?

The top searched job categories for Telehealth Customer Service Representative jobs are:

Telehealth Customer Service Representative jobs near you
Infographic showing various Telehealth Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep

PEG Staffing

Saint Louis, MO • On-site

$15.50 - $21.25/hr

Other

Re-posted 13 days ago

Job description

Customer Service Representative
Location: St. Louis, MO (Fully Onsite)
Schedule: Monday-Friday, Standard Business Hours
About the Role
We are partnering with a fast-growing telehealth company seeking a Customer Service Representative to join their team on a contract-to-hire basis. This is a great opportunity for someone looking to build a long-term career in healthcare support and customer service.
This role is fully onsite and ideal for individuals who enjoy helping others, are tech-savvy, and thrive in a fast-paced, team-oriented environment.
Key Responsibilities
  • Answer incoming phone calls, chats, and emails from patients
  • Respond to inquiries related to medications, orders, and general support
  • Assist users within a patient portal system
  • Provide accurate, timely, and professional customer service
  • Maintain detailed records of interactions and follow-ups
What You'll Love
  • Growth opportunities - strong potential to move up within the company
  • Supportive team environment with hands-on training provided
  • Daily perks - food and drinks provided for employees
  • Stable Monday-Friday schedule (no weekends)
What We're Looking For
  • Strong communication skills (written and verbal)
  • Customer-focused mindset with a desire to help others
  • Basic computer skills and ability to learn new systems
  • Reliability and interest in a long-term opportunity
  • Previous customer service experience is a plus, but not required
  • A personal computer that you can use for work purposes will be required while working as a contractor prior to conversion.
Additional Details
  • This is a contract-to-hire opportunity with the potential for permanent placement
  • Position is not client-facing - all interactions are handled via telehealth platforms

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