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Telecommunications Relay Service Jobs (NOW HIRING)

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Psych Tech

Homestead, FL · On-site

You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty). This contractor and subcontractor abides by the ...

Loyal Source

Psych Tech

Harrisburg, PA · On-site

You can also request reasonable accommodations by contacting a telecommunications relay service by dialing 711 for direct access and assistance (tty). This contractor and subcontractor abides by the ...

People Inc

Business Development & Lending Officer

Abingdon, VA · On-site

$27.88 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For access to Virginia Relay (Telecommunications Relay Service) dial "711" or toll free 800-828-1120 (TTY) or 800 828-1140. Position is open until filled. Monday through Friday; 8 am to 4:30 pm 40 ...

People Inc

Business Development & Lending Officer

Abingdon, VA · On-site

$27.88 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For access to Virginia Relay (Telecommunications Relay Service) dial "711" or toll free 800-828-1120 (TTY) or 800 828-1140. Position is open until filled. Monday through Friday; 8 am to 4:30 pm 40 ...

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Telecommunications Relay Service information

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$37.5K

$70.3K

$109.5K

How much do telecommunications relay service jobs pay per year?

As of Aug 19, 2026, the average yearly pay for telecommunications relay service in the United States is $70,337.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a telecommunications relay service?

A Telecommunications Relay Service (TRS) job involves assisting individuals with hearing or speech disabilities in communicating over the phone. TRS operators act as intermediaries, relaying conversations between a person using a text telephone (TTY) or other assistive devices and a standard phone user. They must accurately and impartially transcribe or voice messages in real time. This role requires strong typing skills, attention to detail, and adherence to confidentiality guidelines. TRS services ensure accessible communication for individuals with disabilities, promoting equal access to telecommunication.

What does a typical shift look like for a telecommunications relay service operator?

A typical shift for a Telecommunications Relay Service operator involves relaying conversations between individuals with hearing or speech disabilities and standard phone users, using text and voice communication tools. Operators often work in quiet, office-like settings at relay centers and may have access to ergonomic equipment to maintain comfort during long periods of typing or speaking. Shifts can include evenings, weekends, or holidays to provide service coverage at all hours. While the work can be repetitive, it is also rewarding, as operators play a vital role in ensuring equal access to telecommunications for all individuals.

What are the key skills and qualifications needed to thrive in the telecommunications relay service position?

To thrive in Telecommunications Relay Service roles, strong listening, communication, and typing skills are generally required, along with a high school diploma or equivalent. Operators typically use specialized relay software and telecommunications equipment, with training or certification in TTY or captioned telephone services sometimes preferred. Patience, attention to detail, and cultural sensitivity are valuable soft skills that help provide accurate and respectful service. These competencies are crucial for facilitating clear and effective communication between individuals who are deaf, hard of hearing, or speech-impaired and those using standard telephone services.

More about Telecommunications Relay Service jobs

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Telecommunications Relay Service jobs near you
Infographic showing various Telecommunications Relay Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $70,337 per year, or $33.8 per hour.

Captioning Assistant

Hamilton Telecommunications

Jackson, MS • On-site

$15.75 - $21.50/hr

Other

Re-posted 10 days ago

Job description

Hamilton Relay is seeking entry level Captioning Assistants. Our specially trained Captioning Assistants make it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to communicate over the telephone. We are looking for individuals who have a desire to help others, possess a strong work ethic, have great communication skills, and excellent attention to detail. This is a remote work-from-home opportunity open to residents in the Jackson, MS area.

Hamilton offers:

  • Part Time shifts available working evening hours.
  • Paid training & computer equipment provided.
  • Work from home options available after training and meeting work from home requirements.
  • No customer interaction.
  • Bonuses for performance & attendance.

Qualified applicants must be:

  • 18 years of age or older
  • Possess a high school diploma or equivalent
  • Have a typing speed of 35 wpm with a high accuracy rate
  • Able to pass a criminal background check
  • Able to maintain strict consumer confidentiality
  • Available for 2 weeks of onsite training

Workspace requirements:

  • High speed home internet connection. Satellite internet and wireless internet are not acceptable.
  • Must be able to hard wire your work computer directly to your home modem via ethernet.
  • Must have a quiet, private, distraction free workspace.

Hamilton Relay has been providing telecommunications relay services for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking since 1991. Hamilton Relay is a division of Hamilton Telecommunications, a diversified telecommunications service provider headquartered in Aurora, Nebraska.

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