Telecommunications Relay Service Jobs Near Me

Objectives Knox County is seeking sharp, steady, and service-driven Dispatchers to join our Public Safety Dispatch team. This isn't just a job - it's a mission-critical role supporting police, fire, EMS, and emergency responders across the county. If you can think clearly under pressure, juggle multiple screens and conversations at once, and make sound decisions when it counts most - we want to meet you.

Essential Functions As a 911 Dispatcher, you are the vital link between the public and emergency responders. You will: Operate 9-1-1 emergency systems and screen incoming calls Dispatch police, fire, and EMS personnel to calls for service Provide medical, fire, and law enforcement advisement to callers Collect and relay critical real-time information during emergencies Operate two-way radio, LEADS/NCIC systems, GIS mapping tools, CCTV, and alarm monitoring systems Coordinate on-scene activity and support hospital, wrecker, and utility notifications Maintain accurate records, logs, and sensitive documentation Assist with training new team members Deliver professional customer service to the public and partner agencies You'll move quickly between tasks, manage multiple information streams, and make informed decisions - often without direct supervision. Job Standards High school diploma or equivalent Ability to obtain (or possess) required certifications: Emergency Medical Dispatch American Heart Association CPR Telecommunicator I (APCO) L.E.A.D.S

Basic Operator (ODPS) NIMS 100, 200, 700 & 800 (FEMA) Reliable transportation Residency within Knox County, a contiguous county, or within 50 miles of the Knox County Courthouse Supplemental Information This position demands: Exceptional multitasking and decision-making skills The ability to remain composed in high-stress, time-sensitive situations Strong communication - clear, calm, and professional Critical thinking and analytical ability Map-reading and GIS comprehension Attention to detail with confidential information A team-first mindset Errors in this role can impact emergency response times - precision matters. Work Environment Operates in a fast-paced dispatch center Uses advanced telecommunications, mapping, CCTV, and computer systems Performs computer-based work for extended periods May lift up to 25 lbs occasionally Exposure to noise and both indoor/outdoor environments If you thrive in a dynamic, high-responsibility environment and want to make a real impact in your community, apply today and become part of Knox County's Public Safety team. Knox County is an Equal Opportunity Employer.