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Telecom Trainer Jobs (NOW HIRING)

Beth Israel Lahey Health

Telecom Analyst

Plymouth, MA

$33.65 - $45.29/hr

Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus ... training, relevant experience, relevant certifications, geography of work location, job ...

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

... training, and experience * 7+ years of experience in telecommunications engineering, telecom ... operations, unified communications, contact center technologies, telecom infrastructure, or telecom ...

New

Staples, Inc.

Manager of Telecom

Framingham, MA · On-site

... training, and experience * 7+ years of experience in telecommunications engineering, telecom ... operations, unified communications, contact center technologies, telecom infrastructure, or telecom ...

New

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How much do telecom trainer jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for telecom trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the typical career development opportunities for a Telecom Trainer?

Telecom Trainers often have access to a variety of career advancement paths, including moving into senior training roles, developing specialized expertise in emerging telecom technologies, or transitioning into management positions such as Training Manager or Technical Education Lead. With experience, some trainers also branch into curriculum development, corporate consulting, or technical sales support. Continuous learning is encouraged, as the telecom industry evolves rapidly and staying up to date opens doors to higher-level certifications and more advanced training roles. As a Telecom Trainer, you'll work closely with engineers, field technicians, product managers, and HR teams, which further broadens your networking and growth possibilities.

What are the key skills and qualifications needed to thrive in the Telecom Trainer position, and why are they important?

To thrive as a Telecom Trainer, you need in-depth knowledge of telecommunications concepts, equipment, and protocols, usually supported by relevant industry experience or a degree in a related field. Familiarity with technical training tools, learning management systems (LMS), and industry certifications such as CompTIA Network+ or vendor-specific credentials is often required. Excellent communication, presentation, and interpersonal skills are crucial for effectively conveying complex information and engaging diverse learner groups. These skills and qualifications are important to ensure that trainees gain the mastery needed to maintain, operate, or sell telecom products and services successfully.

What is a Telecom Trainer job?

A Telecom Trainer is responsible for educating employees or clients on telecommunications systems, technologies, and best practices. They develop training materials, conduct workshops, and provide hands-on instruction to enhance knowledge and skills in areas like networking, wireless communication, and VoIP. Telecom Trainers often work for telecom companies, training institutes, or corporate IT departments to ensure staff stay updated with industry advancements. Strong communication, technical expertise, and the ability to simplify complex topics are key skills for this role.

More about Telecom Trainer jobs
What cities are hiring for Telecom Trainer jobs? Cities with the most Telecom Trainer job openings:
What are the most commonly searched types of Telecom Trainer jobs? The most popular types of Telecom Trainer jobs are:
What states have the most Telecom Trainer jobs? States with the most job openings for Telecom Trainer jobs include:
What job categories do people searching Telecom Trainer jobs look for? The top searched job categories for Telecom Trainer jobs are:
Telecom Trainer jobs near you
Infographic showing various Telecom Trainer job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, 61% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Telecom Analyst

Telecom Analyst

Beth Israel Lahey Health

Plymouth, MA

$33.65 - $45.29/hr

Full-time

Posted 15 days ago

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

444th of 877 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position will primarily support Plymouth, MA with coverage to other sites across BILH System as needed.
Under the direction of the Manager of Telecommunications and within established hospital, clinic, and department policies and procedures, support Telecommunications activities in a multi-vendor, multi-platform environment. Responsible for the installation, maintenance, and tuning of Telecommunications software, hardware and wiring. Provides technical assistance to the Telecommunications team for the installation of new technologies as well as providing next level support to Telecommunications Associates. Consults with the Manager of Telecommunications Services on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.

Job Description:

Essential Duties & Responsibilities including but not limited to: 
1.    Routinely communicates with the Telecom System Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.

2.    Work to maintain Telecom Department SLA timelines for call backs, installations, and problem resolutions. Responsible for accurate ticket reporting.

3.    Participates as a technical member of the Telecommunications work team, assisting with technical installations as required, as well as with planning and operational management. Also, monitors daily work requests in tracking systems and completes requests for system configurations.

4.    Primary responsibility is for the proper configuration of the phone system. Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to design solutions for their workflow requirements.

5.    Mentors entry level Telecom Associates. Manages telecom projects and supervises the work of Telecom Associates and Contractors working for the Telecommunications Department to ensure quality of craftsmanship or to verify and approve the installation of new services and equipment.

6.    Requests assistance from the Telecom Architect for difficult or complex work requests or projects. Will be required to manage small projects and must be able to work independently or collaboratively in multidisciplinary groups (construction projects, move projects, complex installations, etc).

7.    Facilitates the resolution of alarms/outages within the Telecommunications Systems by implementing advanced debugging processes, including consulting with vendors, initiating internal testing procedures, running reports as directed by management or coordinating the delivery of parts to specified locations either in person or by courier.

8.    Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages, and on-call rotation.

Minimum Qualifications: 
Education:    High School diploma or GED required. Associate's degree preferred.
Experience:    5-8 years related work experience required.
Skills, Knowledge & Abilities:    

Advanced technical computer skills as required for technical support specific to functional area and related systems
Preferred Qualifications & Skills:    Avaya Certifications
 

Pay Range:

$33.65 - $45.29

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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