Telecom Program Manager Jobs in Ontario (NOW HIRING)

Our culture lifts you up-there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

POSITION SUMMARY:

Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Product Lead, Wireless to join our team of innovators and visionaries. Reporting to the Chapter Lead, Wireless Product Management and Innovation, you will be responsible for the successful implementation and operational launch of wireless products and services. This includes managing the rollout of mobile rate plans, SIM/eSIM provisioning, device onboarding, and supporting wireless lifecycle programs such as device protection, trade-in, and warranty.

In addition to leading implementation, you'll act as a business analyst and subject matter expert (SME) for wireless product delivery-capturing business needs, defining system and operational impacts, and ensuring alignment across technical and commercial teams. You'll also collaborate with fraud and risk teams to design solutions that mitigate risk and ensure compliance with industry regulations.

KEY RESPONSIBILITIES

• Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family/shared plan configurations

• Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM/eSIM enablement, and end-to-end activation flows

• Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations.

• Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings

• Monitor post-launch performance and provide ongoing support for wireless product optimizations.

• Partner with fraud and risk teams to embed controls into new wireless products and device programs-such as SIM swap protection, identity verification, blacklisting/whitelisting, and trade-in fraud prevention.

• Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g., AMF, CRTC, STIR/SHAKEN, E911).

• Act as a business analyst for wireless product initiatives-gathering and documenting business requirements, user stories, use cases, and functional specs.

• Translate commercial and operational goals into technical requirements for integration with BSS, OSS, provisioning systems, billing, and CRM.

• Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery.

• Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities.

ACADEMIC TRAINING

• Bachelor's degree in Telecommunications, Engineering, Business, or related field.

WORK EXPERIENCE

• 5-7 years of experience in wireless product implementation, delivery, or program management within telecom.

• 3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments.

• Strong understanding of wireless technologies: LTE, 5G, VoLTE, SIM/eSIM provisioning, OTA updates, and activation processes.

• Familiarity with telecom BSS/OSS, billing systems, device entitlement servers, and customer lifecycle platforms.

• Knowledge of telecom fraud/loss prevention techniques: IMEI validation, SIM swap detection, KYC, trade-in risk control.

• Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools.

• Strong communication and stakeholder engagement skills.

• Certifications such as PMP, CBAP, Scrum, or Agile are assets.

SPECIFIC COMPETENCIES

• Bilingualism (English/French) is an asset, along with the ability to work across diverse environments (remote, warehouses, offices). This hybrid role requires a minimum of one in-office day per week.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors/partners, and clearly convey technical concepts to non-technical stakeholders.

• Strong analytical skills, with the ability to identify trends, opportunities for improvement, and apply creative problem-solving to overcome challenges.

• Self-motivated and quick learner, with a solid understanding of industry trends and emerging technologies in retail and channel management, and the ability to adapt to evolving business needs.

• Collaborate cross-functionally with Sales, Marketing, Supply Chain, IT and Finance, leveraging strong influencing skills to gain stakeholder buy-in and align device strategies with business objectives.

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com