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Telecom Implementation Manager Jobs in Florida (NOW HIRING)

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DataStage Administrator

Miami, FL · On-site

Implement data security and compliance measures in line with telecom industry regulations (e.g ... Cost Optimization: Managing AWS costs effectively, especially as telecom data volumes can be ...

ByVerTek LLC

Field Supervisor

Belle Glade, FL · On-site

Identify potential construction issues early and implement solutions to prevent delays ... management. Minimum Qualifications Required * 1-3 years of telecom or OSP FTTH construction ...

ByVerTek LLC

Field Supervisor

Clewiston, FL · On-site

Identify potential construction issues early and implement solutions to prevent delays ... management. Minimum Qualifications Required * 1-3 years of telecom or OSP FTTH construction ...

Utilities One

Operations Program Manager

Tampa, FL

As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data ... Support the development and/or implementation of the company's end-to-end construction model ...

Pinnacle Home Care

IT Manager

Oldsmar, FL · On-site

$87K - $106K/yr

... management, telecom services, VPN services, Azure services, Microsoft 365, Cisco/Meraki network, VM ... Experience implementing software packages and collaborating with vendors. * Excellent oral and ...

MCI Careers

Experienced Call Center Manager

Tampa, FL

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Analyze performance data and implement strategies for improvement. * Collaborate with clients to ...

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Telecom Implementation Manager information

What are Telecom Implementation Managers?

Telecom Implementation Managers are professionals responsible for overseeing the deployment and integration of telecommunications systems and networks. They coordinate projects involving the installation, configuration, and testing of telecom equipment, often working with vendors, engineers, and technical teams to ensure timely and efficient implementation. Their duties also include managing budgets, schedules, and ensuring compliance with industry standards and regulations. By bridging the gap between technical teams and business objectives, they help organizations deliver reliable communication services.

What is the difference between Telecom Implementation Manager vs Network Engineer?

AspectTelecom Implementation ManagerNetwork Engineer
Primary FocusOverseeing telecom project deployment and coordinationDesigning, implementing, and maintaining network infrastructure
CertificationsCCNA, PMP, Telecom-specific certificationsCCNA, CCNP, Cisco certifications
Work EnvironmentProject sites, client locations, telecom companiesData centers, corporate offices, network labs
Industry UsageTelecom service providers, vendorsIT departments, telecom companies, ISPs

The Telecom Implementation Manager focuses on managing the deployment of telecom systems and projects, ensuring timely delivery and coordination. In contrast, a Network Engineer primarily designs and maintains network infrastructure. While both roles require technical certifications and work within the telecom industry, their responsibilities differ: managers oversee projects, whereas engineers handle technical network setup and troubleshooting.

What are the key skills and qualifications needed to thrive as a Telecom Implementation Manager, and why are they important?

To thrive as a Telecom Implementation Manager, you need strong project management abilities, technical knowledge of telecommunications networks, and a relevant degree in engineering or a related field. Familiarity with tools like MS Project, AutoCAD, and industry certifications such as PMP or Prince2 is highly valued. Exceptional organizational, leadership, and communication skills help you coordinate cross-functional teams and manage client expectations. These skills ensure smooth project delivery, cost control, and alignment with both technical requirements and stakeholder goals.

What are some common challenges faced by Telecom Implementation Managers during large-scale network rollouts?

Telecom Implementation Managers often encounter challenges such as coordinating multiple vendors, managing tight project timelines, and addressing unexpected technical issues on-site. Ensuring effective communication between engineering teams, contractors, and clients is crucial to prevent delays and cost overruns. Additionally, adapting to changing regulatory requirements and maintaining high standards for safety and quality can add complexity to the role. Successful managers develop strong organizational and problem-solving skills to navigate these obstacles and keep projects on track.
What are popular job titles related to Telecom Implementation Manager jobs in Florida? For Telecom Implementation Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Telecom Implementation Manager jobs in Florida look for? The top searched job categories for Telecom Implementation Manager jobs in Florida are:
What cities in Florida are hiring for Telecom Implementation Manager jobs? Cities in Florida with the most Telecom Implementation Manager job openings:
Telecom Implementation Manager jobs near you
Infographic showing various Telecom Implementation Manager job openings in Florida as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 91% In-person, and 9% Remote job distribution.
Senior Telecom Engineer - Contact Center and Voice Platforms

Senior Telecom Engineer - Contact Center and Voice Platforms

BHG Financial

Davie, FL • On-site

$95K - $131K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. 
 
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
 
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
 
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.  
 
From business to personal loans to relationships with community banks, the country's top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.    
 

Who You Are

You are a motivated telecommunications engineering professional with deep expertise in RingCentral and NICE CXone, able to design, integrate, and support mission-critical voice and contact center solutions. This role calls for a highly technical, hands-on engineer who is comfortable working across telecom platforms, APIs, IVR design, and CRM integrations, with a strong focus on reliability, scalability, and customer experience. The ideal candidate has proven experience building and supporting complex RingCentral, NICE CXone, and Salesforce integrations, along with advanced proficiency in JavaScript-based IVR development. 

What You'll Do
  • Serve as a subjectmatter expert for RingCentral and NICE CXone, including platform architecture, call routing, and advanced feature configuration.
  • Lead platform enhancements, upgrades, and migrations, ensuring minimal service disruption.
  • Produce and maintain technical documents, architecture diagrams, and operational runbooks.
  • Design, build, and maintain API integrations between RingCentral, NICE CXone, and Salesforce, including: 
    • Custom REST/API development
    • SOQLbased data access and automation
    • Eventdriven and realtime integration patterns
  • Design, implement, and enhance IVR solutions, including: 
    • Netnew IVR builds
    • Enhancements to existing IVRs
    • Advanced JavaScriptbased scripting within NICE CXone Studio/Designer
  • Continuously optimize IVR and call flows to improve: 
    • Call containment
    • Selfservice adoption
    • Customer experience and operational efficiency
  • Troubleshoot and resolve complex issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys.
  • Partner closely with business stakeholders, Salesforce administrators and developers, application, infrastructure, and operations teams.
  • Work with Twilio/SendGrid, including:
    • Creating functions and services
    • Auditing DIDs and webhooks
    • Administering subaccounts and RBAC roles
    • Troubleshooting platform issues with webhooks and services
What You'll Need
Required
  • Proven, handson experience with: 
    • RingCentral APIs
    • NICE CXone/NICE inContact APIs and IVR development (Studio/Designer)
    • Salesforce integrations, including strong SOQL expertise
  • Advanced experience designing and supporting IVRs, including: 
    • New IVR implementations
    • Enhancements to existing call flows
    • Call flow optimization and analyticsdriven improvements
  • Strong working knowledge of JavaScript for IVR scripting and business logic.
  • Solid understanding of: 
    • Call routing strategies
    • Contact center and customer experience best practices
  • Experience operating in enterprise or highavailability environments.
  • Strong troubleshooting, analytical, and problemsolving skills.
  • Ability to work independently and own solutions endtoend.
  • Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal-approximately 5% annually-for team on-sites, meetings, and cross-functional collaboration.
  • Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.
Life at BHG Financial
At BHG Financial, we work hard and aren't afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player, and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top down, our leaders are actively involved not only in strategic oversight and running the business, but also in the well-being and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
 
Why You Should Join BHG Financial
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work certified. Some of the benefits you can expect when you join BHG Financial include:
 
Medical/Rx/Dental/Vision coverage for employees and their eligible family members
Competitive PTO and vacation policies
1 Friday off each month for Wellness Weekends
Company 401(k) plan with employer contributions after one year
Company-sponsored training and certification opportunities
Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
Ongoing volunteer opportunities to give back to the community through our BHG Cares program
 
If you're ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
 
BHG Financial is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. BHG Financial is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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