ZipRecruiter

Log In

1

Telecom Audit Jobs in Florida (NOW HIRING)

Niktor

Senior Incident Manager (IMT)

Miami, FL · On-site

S. telecom provider. In this high-visibility role, you will own the end-to-end lifecycle of high ... Support audits and compliance reviews by maintaining accurate incident records and documentation.

New

Greenberg Traurig LLP

Manages all telecom vendor relationships and contracts * Reviews, analyzes, and audits telecommunications invoices for accuracy and compliance * Researches and resolves billing disputes; escalates ...

JHB-CUI

CUI-TECHNICIAN OPS SUPERVISOR

Leesburg, FL · On-site

Own Quality Control - Conduct field audits, inspect completed work, and ensure every job meets our ... Technical certifications or telecom-related education (a plus, not required) What You'll Get We ...

JHB-CUI

CUI-TECHNICIAN OPS SUPERVISOR

Lake Worth, FL · On-site

Own Quality Control - Conduct field audits, inspect completed work, and ensure every job meets our ... Technical certifications or telecom-related education (a plus, not required) What You'll Get We ...

next page

Showing results 1-20

All JobsTelecom Audit JobsTelecom Audit Jobs in Florida

Telecom Audit information

What is a telecom audit?

A telecom audit is a systematic review of an organization's telecommunications expenses, contracts, and services to identify billing errors, overcharges, and opportunities for cost savings. Auditors analyze invoices, usage patterns, and contracts from telecom providers to ensure accuracy and compliance. The goal is to optimize telecom spending, recover any overpayments, and improve efficiency within the organization's communication systems.

What are some common challenges faced in a telecom audit role, and how can they be addressed?

Professionals in Telecom Audit often encounter challenges such as identifying billing discrepancies across multiple carriers, interpreting complex telecom contracts, and keeping up with evolving technologies and services. Effective auditors address these challenges by developing strong analytical skills, staying updated on industry changes, and employing specialized audit tools to streamline data analysis. Regular collaboration with IT, finance, and procurement teams also helps ensure accurate data gathering and a comprehensive audit process.

What is the difference between Telecom Audit vs Network Analyst?

AspectTelecom AuditNetwork Analyst
Required CredentialsCertifications like CTP, CTP, or telecom-specific trainingNetworking certifications such as CCNA, CompTIA Network+
Work EnvironmentAudit firms, telecom companies, consulting firmsIT departments, telecom providers, corporate networks
Employer & Industry UsagePrimarily in telecom, finance, and consulting sectorsTechnology, telecom, and enterprise IT sectors

While both roles involve technical knowledge, Telecom Auditors focus on reviewing telecom expenses, contracts, and compliance, whereas Network Analysts analyze and optimize network performance and infrastructure. Understanding these differences helps professionals choose the right career path or job focus within the telecom industry.

What are the key skills and qualifications needed to thrive as a telecom auditor, and why are they important?

To thrive as a Telecom Auditor, you need a solid understanding of telecommunications systems, billing processes, and financial analysis, often supported by a degree in accounting, finance, or a related field. Familiarity with telecom expense management (TEM) software, spreadsheets, and auditing tools is typically required, and certifications like Certified Internal Auditor (CIA) can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help auditors identify discrepancies and convey findings to stakeholders. These capabilities are crucial for uncovering cost-saving opportunities, ensuring regulatory compliance, and optimizing telecom expenditures.
What are popular job titles related to Telecom Audit jobs in Florida? For Telecom Audit jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Telecom Audit jobs in Florida look for? The top searched job categories for Telecom Audit jobs in Florida are:
What cities in Florida are hiring for Telecom Audit jobs? Cities in Florida with the most Telecom Audit job openings:
Telecom Audit jobs near you
Infographic showing various Telecom Audit job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution.

Senior I3 Telecom Engineer - Fulltime/Permanent

Fabergent

Tampa, FL • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

Regardless of the size of your HR staff, it always feels like you're spending too much time searching for qualified candidates and reviewing resumes. We meet our clients' IT staffing challenges by leveraging the collective experience and expertise of our recruitment team and consultant base.


Job Description

Description:

Purpose of the Position

I3 Senior Telecommunications Engineer position is responsible for the 24/7 support and assistance with implementation of all Telecom and Contact Center related services. This hands-on position will be required to make technical decisions and work closely with cross functional IT and Operational groups.

Our ideal candidate will be a technically competent, hands-on self-starter with strong communication skills and work with other groups in a growing company. Must maintain work efficiencies and responds to a changing environment. The candidate must analyze outcomes, and adjust strategies, and tactics in situations where current approaches are ineffective. The candidate must be able to work with multiple project teams simultaneously and thrive in fast-paced, dynamic environment.

Primary Duties and Responsibilities

Supports Telecom Department goals and objectives

Provide quality Contact Center support with a high degree of customer service, technical expertise, and timeliness. Research, resolve, and respond to questions received via telephone calls, email, web, and web chats in a timely manner, in accordance with current standards and SLA's.

Provide second level support for all Contact Center, Telecommunication and carrier related issues. Work with minimal supervision and be able to debug, diagnose, and resolve problems reported to the Telecom department

Provide Telecom and Contact Center systems administration. Perform agent configuration, moves, add and changes.

Sets appropriate customer expectations and fulfill customer commitments.

Translate operational / business unit needs into technical requirements. Has the ability to make technical analysis and provide recommendations to stakeholders.

Provide feedback for potential design changes, identify opportunities to gain efficiencies and / or improved delivery of service thru process automation and self-service applications.

Ability to be on call and function in a 24/7 Environment. Perform onsite and remote maintenance after hours. Apply software patches and upgrades for Production, Lab and DR Telephony Systems.

Work in a team environment as a member of Contact Center / Telephony related projects.

Maintains databases, documentation and conducts periodic audits with operations to ensure agent data, hours of operations, and expected customer experiences are correct.

Conducts appropriate change control documentation and performs configuration updates, maintenance and support for various telecommunications applications.

Troubleshoots / coordinates with vendors on Contact Center telephony issues.

Ability to mentor / coach business units on successful use of I3 and Contact Center telephony applications in a Contact Center environment to meet KPI's

Job Competencies: Achieve results; Accountability; Maximize customer experience; Adaptability; Information gathering; Planning and organizing; Technical experience.

Education/Experience

Minimum of three years I3 SIP Telephony experience.

Minimum of three years' experience in high volume, blended, multi-site Contact Center.

Minimum of two years' experience providing Tier 2, I3 support.

Experience with Interaction Dialer / Scripter.

Experience with Handler development.

Familiarity with I3: Interaction Web Portal / Marque; Interaction Feedback / Post Call Survey; Interaction Mobilizer; Interaction Optimizer; Interaction Monitor; Interaction Process Automation; e-FAQ; and Interaction Analyzer.

Experience with integration / interoperability with the following technologies: Workforce Management; Multichannel Analytics; Call and screen recording / Quality Management; Enterprise wide data warehouse reporting; Mobile / Smart phone applications; Customer Chat; Knowledge Base Management; Social Media Mining; SMS integration; Video Chat integration; Lync Integration; System Monitoring, and Reader boards.

Working knowledge of Server 2003 / 2008, SQL Server and Microsoft Office Suite: Excel, Word, Visio, Access and PowerPoint.

Associate Degree and or equivalent work experience in a technical discipline.

I3 Certifications.

Associated Knowledge, Skills & Abilities

Flexibility to work evenings and weekends as needed.

Experience in the post-secondary education field, preferably for profit.

Exposure to student information systems such as CampusVue, or Banner.

Experience with AudioCodes or similar media gateways.

Experience with Integration of CRM systems into the CIC platform.

Knowledge of VoIP, IVR, Video Conferencing, mobile technologies, and CTI systems.

Knowledge of Autonomy and Loquendo, telephony integrations.

Experience with I3: Administrator; Attendant;

Experience creating and writing Crystal Reports. .

Advanced Knowledge of analog, digital, optical, and VoIP Telephony services

Qualifications

Education/Experience

Minimum of three years I3 SIP Telephony experience.

Minimum of three years' experience in high volume, blended, multi-site Contact Center.

Minimum of two years' experience providing Tier 2, I3 support.

Experience with Interaction Dialer / Scripter.

Experience with Handler development.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply