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Technology Solutions Manager Jobs (NOW HIRING)

ZS

Business Technology Solutions Manager

Princeton, NJ · On-site

$190K - $210K/yr

Business Technology Solutions Manager Location: Boston, MA; New York, NY; Philadelphia, PA; Washington D.C.; Princeton, NJ; Chicago, IL; Los Angeles, CA; San Francisco, CA; San Diego, CA, Atlanta, GA ...

ZS

Business Technology Solutions Manager

Chicago, IL · On-site

$190K - $217K/yr

... technologies, and purposeful change management to improve customer and company results. The types of solutions include Digital Strategy and Advisory services, end to end Transformation Management ...

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$49.5K

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How much do technology solutions manager jobs pay per year?

As of May 29, 2026, the average yearly pay for technology solutions manager in the United States is $94,173.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $115,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology Solutions Manager, and why are they important?

To thrive as a Technology Solutions Manager, you need expertise in IT strategy, project management, and business analysis, typically backed by a bachelor’s degree in computer science or a related field. Familiarity with enterprise software solutions, cloud platforms, and certifications like PMP or ITIL are commonly required. Strong leadership, problem-solving abilities, and excellent communication skills help drive stakeholder engagement and team performance. These capabilities are essential for delivering effective technology solutions that align with business goals and ensure successful project outcomes.

How does a Technology Solutions Manager typically collaborate with cross-functional teams to implement new technology initiatives?

As a Technology Solutions Manager, you’ll frequently work alongside stakeholders from IT, operations, sales, and executive leadership to ensure technology initiatives are aligned with business goals. This collaboration often involves facilitating meetings to gather requirements, translating business needs into technical solutions, and coordinating project timelines among teams. You’ll also act as a bridge between technical staff and non-technical departments, ensuring clear communication and smooth implementation. Building strong relationships and maintaining transparency are key to overcoming challenges and driving successful outcomes.

What is a Technology Solutions Manager?

A Technology Solutions Manager is a professional responsible for overseeing the planning, development, and implementation of technology solutions that help organizations achieve their business objectives. They work closely with clients, IT teams, and stakeholders to identify requirements, recommend appropriate technologies, and ensure successful project delivery. This role often involves managing teams, budgets, and timelines, as well as staying updated on industry trends and emerging technologies.

What is the difference between Technology Solutions Manager vs Technical Account Manager?

AspectTechnology Solutions ManagerTechnical Account Manager
Primary FocusOversees technology solutions development and implementation for clients or projectsMaintains client relationships, provides technical support, and ensures customer satisfaction
Required SkillsTechnical expertise, project management, solution designCustomer service, technical knowledge, communication skills
Work EnvironmentProject teams, client sites, internal departmentsClient-facing, support centers, account management teams
CertificationsIT certifications (e.g., PMP, cloud certifications)IT certifications (e.g., CompTIA, Cisco), customer service certifications

While both roles require technical knowledge and certifications, the Technology Solutions Manager primarily focuses on designing and implementing technology solutions, whereas the Technical Account Manager emphasizes maintaining client relationships and providing ongoing technical support.

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Technology Solutions Manager jobs near you
Infographic showing various Technology Solutions Manager job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,173 per year, or $45.3 per hour.
Technology Solutions Manager

Technology Solutions Manager

Phelps Dunbar LLP

Baton Rouge, LA • On-site

Other

Posted 28 days ago

Job description

Description
The Technology Solutions Manager may work from any of the firm's U.S. offices with a preference for Austin, Dallas (Southlake), Houston, TX; Raleigh, NC; Baton Rouge, New Orleans, LA; Birmingham, AL; Memphis, Nashville, TN; Tampa, FL.
The Technology Solutions Manager is responsible for leading the end-to-end lifecycle of technology products that support Phelps's business and practice groups. This individual is responsible for creating a roadmap of technology solutions that meet current business objectives and forecast future product trajectory. This role blends technology product leadership with hands-on discovery, design, and analysis of existing workflows and processes within the firm to oversee successful adoption of technology products.
The Technology Solutions Manager relies on their strategic thinking, service excellence, and a deep technical understanding of legal practice and change management to drive innovation and successful adoption of technology products.
Essential Duties & Responsibilities:
Product Lifecycle Management
  • Own the full product lifecycle: idea intake, discovery, requirements gathering, design, testing, implementation, adoption, and sunset.
  • Develop and implement strategies for integrating AI technologies into existing workflows and processes to enhance efficiency and innovation.
  • Facilitate functional and technical requirements by maintaining a well-defined roadmap and collaborating with process owners and/or practice groups during scoping activities.
  • Manage 3rd party vendors where applicable to ensure the product continues to meet the firm's needs, including influencing the product roadmap and evaluating the vendors' performance.
  • Prioritize product backlogs across products within your portfolio.
  • Manage delivery schedules and communicate progress, risks, and milestones to stakeholders.
  • Cultivate a client experience focus and culture when defining workflows and user interfaces for new and existing products
  • Monitor, measure, and analyze product/capability performance, net promoter score (NPS), user observation studies, focus groups and roundtables, utilization, and adoption across the firm to discover trends and patterns.

Technology Subject Matter Expertise
  • Act as an in-house expert or liaison to vendor experts on specific technologies.
  • Stay abreast of legal technology trends - especially automation and artificial intelligence - industry benchmarks, capabilities, and vendor roadmaps to inform firm direction and platform evolution.
  • Liaise between the legal teams, vendors and other firm support teams to ensure support of practice-specific tools.
  • Work closely with IT teams to support releases, upgrades, improvements, etc.
  • Collaborate with others in the organization and technology vendors to influence roadmaps, build partnerships, and ensure accountability with vendors.
  • Understand and adjust for the impact that automation and artificial intelligence have on people, processes, and technology and how these change the business of law and ethical obligations.
  • Key deliverables may include Customer Profiling/Segmentation & Analysis, Competitive Analysis, Product Requirements Document, Product Enhancements Backlog, Product Business Case, Product Roadmap, Client Success Storytelling, and End of Life Plan.
  • May develop project plans for initiatives, establishing timelines for completion, and sustaining and growing product adoption, where applicable.

Support, Training & Adoption
  • Coordinate with vendors and 3rd parties to provide day-to-day support to attorneys, legal teams and clients; including onboarding, user provisioning, access setup, and workflow troubleshooting.
  • Lead (or coordinate with vendors to conduct) demos and training sessions for new users and teams to adopt new technologies.
  • Develop and maintain (or coordinate with vendors to complete) user guides, training materials, job aids, FAQs, and internal documentation.
  • Promote technology adoption through targeted communications, tutorials, and ongoing engagement with departments and practice groups.
  • Track platform usage, impact, and satisfaction to inform optimization.
  • Continuously identify opportunities to improve processes and operations through automation or innovation.

Supervisory Responsibilities
  • May have direct reports; responsible for conducting team meetings and providing feedback on performance, communicating relevant metrics to help team members assess their progress, highlight key achievements, and note areas of improvement.
  • Partner with peers to foster a culture of continuous improvement, growth, and innovative spirit for all team members.
  • Regularly interact with and supervise work delegated to non-direct reports and vendor or 3rd party resources.
  • Foster a positive and collaborative culture, promoting knowledge sharing, continuous learning, and a client-centric mindset.
  • Perform other duties as assigned. Specific technology products may change over time.

Requirements
Education and Experience Required:
  • Bachelor's degree preferred but not required.
  • 5+ years' experience in technology process or product management implementing and/or supporting software (AI solutions preferred); software development lifecycle experience is beneficial.
  • Familiarity with legal technology or law firm environments is preferred.
  • Agile, Scrum, Product Management, Project Management, or other industry-recognized certifications are a plus.

Qualifications and Skills Required:
  • Broad technical fluency across multiple product types and platforms.
  • Strong project management capabilities, with the ability to manage multiple time-sensitive priorities simultaneously.
  • Demonstrated proficiency in AI technologies and their application in a business context, with a focus on legal technology and processes.
  • Self-motivated and proactive, with exceptional analytical, organizational, and problem-solving skills.
  • Demonstrated ability to write clear and effective product documentation, including user stories, training guides, and release notes.
  • Exceptional verbal and written communication skills, with the ability to collaborate professionally and confidently with a diverse range of stakeholders, including attorneys, senior leadership, IT teams, and external vendors.
  • Flexible and resilient, able to adapt to shifting priorities and maintain a calm, focused approach in high-pressure situations.
  • Proven ability to work independently with minimal supervision, while also thriving in collaborative, team-oriented environments.
  • Strong client service orientation, committed to delivering high-quality support to both internal stakeholders and external clients.
  • Strong learning agility with a demonstrated ability to quickly master new technologies, tools, and platforms.
  • Skilled in communicating complex technical concepts and developing compelling, user-centric messaging that promotes understanding and adoption.
  • Exercises sound judgment and discretion in all interactions and decision-making processes.
  • Willingness to travel to other offices to as required for successful relationship building and effective process and technology design.

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