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Technology Operations Jobs in Raleigh, NC (NOW HIRING)

Studycast

Director of Cloud Operations

Raleigh, NC · On-site

Key Responsibilities MSP & IT Operations Management * Own the day-to-day and strategic relationship with our IT operations MSP, including contract negotiation, renewals, and pricing. * Define and ...

ABB

IT Operations & Enablement Lead

Cary, NC · On-site

Hybrid, Cary, NC Your role and responsibilities In this role as IT Operations & Enablement Lead , you will own the operational process of the IT Business Systems team including training, governance ...

ABB

IT Operations & Enablement Lead

Cary, NC · Hybrid

Hybrid, Cary, NC Your role and responsibilities In this role as IT Operations & Enablement Lead , you will own the operational process of the IT Business Systems team including training, governance ...

Vaco LLC

Head of IT

Apex, NC · On-site

This leadership role combines strategic planning with hands on operational support and serves as the primary technology leader for the site. The position is responsible for ensuring reliable ...

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Technology Operations information

See Raleigh, NC salary details

$12

$23

$37

How much do technology operations jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for technology operations in Raleigh, NC is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.63 per hour, depending on experience, location, and employer.

What is technology operations?

Technology Operations, often called TechOps, refers to the management and maintenance of a company's IT systems, networks, and infrastructure. These professionals ensure that technology services are reliable, efficient, and secure. They oversee daily IT operations, troubleshoot technical issues, manage system updates, and support business applications. TechOps teams work closely with other IT departments to implement best practices and maintain high system availability.

What are the key skills and qualifications needed to thrive in technology operations?

To thrive in Technology Operations, you need a solid understanding of IT infrastructure, systems administration, and incident management, often supported by a degree in information technology or computer science. Familiarity with tools like IT service management (ITSM) platforms, network monitoring systems, and relevant certifications such as ITIL or CompTIA is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills in this role. These competencies ensure smooth technology operations, rapid issue resolution, and minimal downtime, which are critical for business continuity.

What are some common challenges faced in a technology operations role, and how are they typically addressed?

Professionals in Technology Operations often encounter challenges such as balancing system reliability with rapid deployment of new features, managing incident response effectively, and ensuring seamless communication between IT and other departments. To address these, teams usually implement robust monitoring tools, establish clear incident management protocols, and foster a culture of collaboration through regular cross-functional meetings. Continuous learning and process improvement are key to staying ahead of evolving technology and operational risks.

What is the difference between Technology Operations vs Network Administrator?

AspectTechnology OperationsNetwork Administrator
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT departments, data centers, enterprise settingsNetwork labs, corporate offices, data centers
Employer & Industry UsageTech companies, large enterprises, service providersBusinesses with complex network infrastructure
Common Search & ComparisonFocuses on overall IT service management and operationsFocuses on network setup, maintenance, and troubleshooting

Technology Operations professionals oversee the broader IT environment, including systems, applications, and infrastructure management. Network Administrators specialize in managing and maintaining network hardware and connectivity. While both roles require technical certifications and work in similar environments, Technology Operations has a wider scope, whereas Network Administrators focus specifically on network systems.

What are 5 careers in technology operations?

Five careers in technology operations include Systems Administrator, Network Engineer, IT Support Specialist, Cloud Operations Engineer, and Security Analyst. These roles involve managing IT infrastructure, ensuring system security, and supporting network and cloud environments, often requiring certifications like CompTIA or Cisco. They typically demand strong problem-solving skills and familiarity with tools such as monitoring software and cloud platforms.

What are the most commonly searched types of Technology Operations jobs in Raleigh, NC?

The most popular types of Technology Operations jobs in Raleigh, NC are:

What are popular job titles related to Technology Operations jobs in Raleigh, NC?

For Technology Operations jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Technology Operations jobs in Raleigh, NC look for?

The top searched job categories for Technology Operations jobs in Raleigh, NC are:

Technology Operations jobs near you
Infographic showing various Technology Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $44,449 per year, or $21.4 per hour.

Director of Cloud Operations

Raleigh, NC • On-site

Studycast
See more jobs at Studycastexternal

Full-time

Posted 4 days ago

Job description

About Core Sound Imaging
Core Sound Imaging, a PSG company, is redefining the future of medical imaging through innovative, cloud-based technology. Our flagship platform, Studycast®, is a comprehensive PACS solution designed to enhance operational efficiency, reduce costs, and accelerate the delivery of patient care.
Studycast seamlessly integrates the entire imaging workflow - from EMR to exam, to report, and back to EMR - within a secure, cloud-based environment. Its intuitive interface enables clinicians to view diagnostic-quality images and generate structured reports anytime, anywhere, ensuring timely and informed clinical decisions. Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology.
Join us in transforming how healthcare professionals manage and share imaging data through innovation, reliability, and cloud technology
About the role
The Director of Cloud Operations will take ownership of two critical, closely related functions: our outsourced IT operations delivered through a managed service provider (MSP), and our internal AWS DevOps team. This is a hands-on leadership role for someone who can operate at both the strategic level - vendor management, budget, roadmap, cloud architecture, automation, and reliability. This role will serve as the single point of accountability for the reliability, security, and cost-effectiveness of our IT operations and cloud infrastructure, bridging the gap between an external MSP and an internal engineering team so that both operate against one set of standards, one roadmap, and one incident-response process.
Key Responsibilities
MSP & IT Operations Management
  • Own the day-to-day and strategic relationship with our IT operations MSP, including contract negotiation, renewals, and pricing.
  • Define and enforce SLAs and KPIs for the MSP covering uptime, ticket response/resolution times, patching cadence, and security compliance.
  • Hold regular business and technical reviews with the MSP; escalate and resolve performance issues.
  • Evaluate ongoing build-vs-buy decisions - determining which IT operations functions should remain with the MSP versus move in-house.
  • Oversee MSP-managed helpdesk, network, endpoint, and infrastructure services to ensure they meet business needs.

AWS DevOps Leadership
  • Directly manage and grow the internal AWS DevOps team, including hiring, mentoring, and performance management.
  • Set technical direction for cloud architecture, infrastructure-as-code, CI/CD pipelines, containerization, and observability.
  • Own AWS cost management and optimization, including rightsizing, reserved capacity/savings plans, and tagging governance.
  • Drive infrastructure security best practices in partnership with the security team (IAM, network segmentation, secrets management, compliance controls).
  • Champion automation and self-service tool to reduce manual operational work and improve developer velocity.

Cross-Functional & Strategic Leadership
  • Unify incident management, on-call, and change-management processes across the MSP and DevOps team so there is one escalation path regardless of where an issue originates.
  • Build a single set of operational metrics and dashboards (uptime, MTTR, deployment frequency, cost per workload) and report them to executive leadership.
  • Own the combined IT operations and cloud infrastructure budget.
  • Develop and maintain a multi-year cloud operations and IT infrastructure roadmap aligned with company growth plans.
  • Partner with security, compliance, product, and engineering leadership on audits, certifications (e.g., SOC 2, ISO 27001), and disaster recovery / business continuity planning.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical field, or equivalent combination of education and relevant professional experience.
  • 8+ years of progressive experience in IT operations, infrastructure, or cloud engineering, including 3+ years in a people-management or leadership role.
  • Proven experience managing a managed service provider (MSP) or other significant outsourced IT vendor relationships, including contracts and SLAs.
  • Hands-on experience with AWS at a production scale (e.g., EC2, VPC, IAM, RDS, ECS/EKS, Lambda, CloudWatch).
  • Experience leading a DevOps or SRE team, with strong understanding of CI/CD, infrastructure-as-code (Terraform/CloudFormation), and containerization (Docker/Kubernetes).
  • Track record of owning budgets, vendor negotiations, and cost optimization for cloud or IT infrastructure spend.
  • Strong incident management background, with experience building or improving on-call and escalation processes.
  • Excellent communication skills, including experience presenting metrics and roadmaps to executive stakeholders.
  • Familiarity with ITIL or similar IT service management frameworks.

Preferred Qualifications
  • AWS certification (Solutions Architect Professional, DevOps Engineer Professional, or equivalent).
  • Experience in a regulated or compliance-driven industry (SOC 2, HIPAA, PCI-DSS, ISO 27001).
  • Prior experience consolidating or transitioning services between an MSP and an internal team.

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