Digital Operations Associate Jobs in Raleigh, NC

Business Introduction
At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting-edge technology to transform people's lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients' needs and have the highest probability of success. We're uniting science, technology, and talent to get ahead of disease together.
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Position Summary

The Associate Director, Operations Excellence Supported Studies is a critical capability leadership role responsible for strengthening the data, systems, and operational foundations underpinning Supported Studies delivery.

The role ensures the integrity, scalability, and sustainability of core operational processes, including dashboard and data governance, system ownership and/or oversight (e.g. Supported Studies Management system, Veeva), and regulatory-critical activities such as Transfer of Value.

Acting as a key interface between business and technology, the role translates operational needs into digital solutions, identifies capability gaps, and implements improvements to strengthen efficiency, quality, and compliance across the Supported Studies model.

The Associate Director, Operations Excellence Supported Studies works in partnership with the Supported Studies LT including the GPO, Operations Excellence Directors, Contracts Director. SDL Directors as well as other key GSK stakeholders as required.
Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Data, dashboard & analytics leadership

• Own the Supported Studies data and dashboard ecosystem, ensuring data quality, integrity, and reliability as a single source of truth whilst ensuring continuous data improvement

• Identify and work with respective teams to resolve data inconsistencies, system issues, and reporting gaps

System ownership, oversight and digital integration

• Act as Business System Owner for the Supported Studies management platform (IdeaPoint), ensuring optimal performance, reporting capability, and continuous enhancement

• Lead vendor management and oversee system evolution in line with business needs

• Serve as the business-facing lead for digital initiatives, translating operational requirements into technical solutions (e.g. APIs, data ingestion, automation)

• Promote adoption and effective use of systems, dashboards, and digital tools to drive efficiency, data transparency, and process simplification

• Provide subject matter expertise across Veeva systems (CTMS, TMF, SRD), ensuring appropriate usage, governance, and issue resolution

Resource Management & Planning Enablement

• Partner with SDL Operations Directors to support resource management analysis and scenario planning

• Enable data-driven forecasting through robust tools, dashboards, and operational insights

• Identify opportunities to improve resource visibility, planning accuracy, and allocation efficiency

Performance, Compliance & Governance

• Own and oversee Transfer of Value (TOV) processes, ensuring accurate data collection, monitoring, and timely reporting in line with compliance requirements

• Drive continuous improvement of performance metrics, ensuring alignment with business priorities and enabling data-driven decision-making

• Identify and mitigate risks related to data integrity, system ownership, and capacity gaps

Why You?
Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:

• Bachelor's degree in life sciences, clinical research, or a related field (or equivalent experience).

• 5+ years of experience working with clinical systems and platforms (e.g., Veeva, CTMS, TMF, or equivalent).

• Experience in data governance, data quality management, or dashboard ecosystem ownership.

• Experience supporting compliance-controlled processes (e.g., Transfer of Value, audit/inspection readiness, or regulated reporting).

• Experience acting as a Business System Owner or leading system implementation/enhancement initiatives.

Preferred Qualification
If you have the following characteristics, it would be a plus:

• Advanced degree in life sciences, business or data analytics

• 8+ years of experience of experience working with clinical systems

• Proven ability to work across cross-functional or matrixed teams, translating business needs into operational or system solutions.

• Experience integrating systems or enabling data flows (e.g., APIs, automation, data ingestion, reporting pipelines).

• Proven track record of leading process simplification or operational excellence initiatives within clinical or study delivery environments.

• Experience managing or working closely with external vendors or technology partners.

• Strong understanding of GCP, compliance frameworks, and regulatory reporting requirements

• Demonstrated ability to influence senior stakeholders and drive adoption of digital tools and new ways of working.

• Strong analytical and problem-solving skills, with the ability to identify data gaps, inconsistencies, and improvement opportunities.

• Strong communication skills, with the ability to clearly convey complex data or system-related topics to business stakeholders.

Working model
This role is hybrid. You will be expected on-site on average 2 to 3 days per week, with exact days agreed with your manager. Travel may be required up to approximately 10 to 15% as needed.

#GSK-LI

If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $154,275 to $257,125. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. If salary ranges are not displayed in the job posting for a specific country, the relevant compensation will be discussed during the recruitment process.

Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the appropriate Recruitment Staff by emailing us at -usrecruitment.adjustments@gsk.com

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

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Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/