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Digital Operations Associate Jobs in Raleigh, NC

Mantra Health

Care Operations Associate

Durham, NC

Company Overview Mantra Health is an award-winning digital mental health provider on a mission to ... Care Operations Associate to play a critical role in ensuring smooth and efficient student care ...

NC SECU

Associate Member Services Officer

Raleigh, NC · On-site

... branch operations. Associate MSOs perform routine branch duties and follow standard branch ... and digital communication. Answer phones and assist members with service requests. Obtain and ...

RS&H

Digital Delivery Program Manager

Raleigh, NC · Hybrid

In this highly visible role, you'll partner with leaders across our operational business units ... with associates who work hard every day to create tomorrow together. We offer an exceptional ...

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All JobsDigital Operations Associate JobsDigital Operations Associate Jobs in Raleigh, NC

Digital Operations Associate information

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How much do digital operations associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for digital operations associate in Raleigh, NC is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.42 per hour, depending on experience, location, and employer.

What does a digital operations associate do?

A digital operations associate manages and optimizes digital platforms, ensuring smooth online processes and workflows. They often handle tasks such as data management, content updates, and coordinating digital campaigns using tools like content management systems and analytics software.

What hot tech job pays $775 000?

The role of a Chief Technology Officer (CTO) or senior executive in technology companies can sometimes reach total compensation of $775,000 or more, especially in large firms or startups with equity. These positions require extensive experience, leadership skills, and often involve overseeing technology strategy and operations.

What are the key skills and qualifications needed to thrive as a Digital Operations Associate, and why are they important?

To thrive as a Digital Operations Associate, you need strong analytical skills, attention to detail, and a background in business, marketing, or information technology. Familiarity with digital platforms, content management systems (CMS), data analytics tools, and project management software is typically required. Excellent communication, problem-solving abilities, and adaptability help you coordinate effectively and respond to rapidly changing digital environments. These skills ensure smooth digital operations, efficient project execution, and contribute to the organization's overall digital success.

Which 3 jobs will survive AI?

Digital Operations Associates are likely to continue performing tasks that require strategic thinking, complex problem-solving, and human oversight, such as managing digital workflows, analyzing data, and coordinating cross-functional teams. Jobs that involve creativity, emotional intelligence, and nuanced decision-making are also less susceptible to automation. Skills in data analysis, project management, and adaptability will help professionals remain relevant as AI advances.

What are some typical challenges a Digital Operations Associate might face when managing multiple digital platforms simultaneously?

Digital Operations Associates often juggle various digital platforms, such as content management systems, analytics tools, and customer engagement software. A common challenge is ensuring consistency and accuracy across all platforms while responding to real-time issues or updates. Effective prioritization, strong communication with cross-functional teams, and attention to detail are essential to prevent errors and ensure smooth operations. Additionally, adapting quickly to new tools and evolving digital trends is key to success in this dynamic role.

What is the difference between Digital Operations Associate vs Digital Marketing Coordinator?

AspectDigital Operations AssociateDigital Marketing Coordinator
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldsUsually requires a bachelor's degree in marketing, communications, or related areas
Work EnvironmentSupports digital platforms, manages data, and ensures operational efficiencyDevelops marketing campaigns, manages content, and analyzes marketing performance
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesPrevalent in advertising agencies, brands, and marketing firms

The Digital Operations Associate focuses on maintaining digital systems and ensuring smooth online processes, while the Digital Marketing Coordinator concentrates on creating and executing marketing campaigns. Both roles often collaborate but serve different core functions within digital teams.

What does a digital associate do?

A digital operations associate manages and optimizes digital platforms, such as websites and social media channels, to ensure smooth functioning and effective online presence. They often handle tasks like content updates, data analysis, and coordinating digital campaigns using tools like content management systems and analytics software.
What are popular job titles related to Digital Operations Associate jobs in Raleigh, NC? For Digital Operations Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Digital Operations Associate jobs in Raleigh, NC look for? The top searched job categories for Digital Operations Associate jobs in Raleigh, NC are:
Digital Operations Associate jobs near you
Infographic showing various Digital Operations Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,064 per year, or $25.5 per hour.
Care Operations Associate

Care Operations Associate

Mantra Health

Durham, NC

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Company Overview

Mantra Health is an award-winning digital mental health provider on a mission to make evidence-based care more accessible to students. Supporting mental health, wellness, and student persistence, Mantra Health offers a comprehensive suite of services, including self-guided wellness courses, peer support, coaching, therapy, psychiatry, 24/7 crisis intervention, intensive outpatient programming (IOP), as well as persistence intelligence technologies. Spanning the entire care continuum, Mantra Health provides comprehensive digital support to every member of the student body while using predictive modeling to identify those at high risk of dropout and extensive population analytics. From acceptance to graduation, Mantra Health ensures that both proactive wellness and targeted intervention are always within reach. Currently deployed across 150+ colleges and universities, Mantra Health serves over 1.3 million students and is actively reimagining how institutions manage mental well-being and student success.

We've raised over $34m from leading investors. We're looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.

About the Role

We are seeking a Care Operations Associate to play a critical role in ensuring smooth and efficient student care journeys by providing exceptional support to students and our clinic providers as we grow. This role requires a high attention to detail, strong understanding of healthcare operations, excellent communication skills, and a commitment to customer satisfaction. The associate will be responsible for resolving inquiries, troubleshooting issues, and guiding stakeholders through various healthcare processes.

What You'll Do

  • Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards.
  • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process.
  • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care.
  • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR).
  • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution.
  • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources.
  • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes.
  • Participate in training sessions and team meetings to enhance knowledge and skills.

Who You Are:

  • High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
  • 1-3 years of experience in a customer service role, preferably within a healthcare setting.
  • Strong understanding of healthcare operations, terminology, and common practices.
  • Strong problem-solving skills and precise attention to detail.
  • Excellent verbal and written communication skills with the ability to explain complex information clearly and concisely. Comfort on the phone as an external representative of Mantra.
  • Demonstrated experience with owning a process end-to-end, troubleshooting issues beyond simple scripted solutions, and proactively suggesting process improvements based on observed pain points.
  • Compassion, patience, and a genuine desire to help others.
  • Proven ability to work within operational metrics and has familiarity with KPIs in healthcare or operations settings. Ability to maintain confidentiality and adhere to all HIPAA guidelines.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
  • Metrics-driven mindset with demonstrated ability to meet or exceed operational KPIs while maintaining quality and accuracy standards.
  • Foster a collaborative team environment, particularly during high-pressure situations, by communicating complex information clearly and concisely, ensuring timely resolution and understanding across stakeholders.
  • Proficiency in Zendesk, Slack, Google Workspace, and experience working within CRM and EHR systems preferred.
  • Bilingual proficiency (English and Spanish) is a plus.

Hiring for the Following Shifts:

  • Saturday to Wednesday 9am to 6pm Eastern

Why Choose Mantra

  • A chance to collaborate with a passionate, dedicated, and innovative team focused on elevating the student experience through mental healthcare.
  • Opportunities for professional growth through mentorship, cross-functional collaboration and skill development.
  • Competitive salary and benefits, including PTO, equity, health insurance, etc.

Compensation & Benefits

Compensation: $45,000-$48,000 / year

At Mantra, our distributed team is our secret sauce that allows us to support our mission everyday. We're collaborative, empathetic, and curious. We take time to celebrate our wins and learn from our mistakes. Each full-time employee at Mantra enjoys:

  • Medical, vision, and dental coverage for employees, spouses, and dependents
  • 401(k)
  • Flexible work location
  • Generous PTO, sick days, jury duty days, and bereavement. Three week sabbatical and $3,000 stipend after five years of continuous full-time employment
  • Inclusive parental leave, equal for all parents
  • $1,000 new-parent mental wellness benefit
  • Commuter card, if you commute
  • Access to One Medical
  • Healthcare & Dependent Care FSA

Mantra health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.