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Digital Operations Associate Jobs in Raleigh, NC

Mastech Digital

Data Engineer

Durham, NC · On-site

$68/hr

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation ... s or CI/CD Pipelines using Maven, Jenkins, Terraform, GitHub, Ansible, etc. - Experience in ...

Mastech Digital

Data Engineer

Durham, NC · On-site

$68/hr

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation ... s or CI/CD Pipelines using Maven, Jenkins, Terraform, GitHub, Ansible, etc. - Experience in ...

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All JobsDigital Operations Associate JobsDigital Operations Associate Jobs in Raleigh, NC

Digital Operations Associate information

See Raleigh, NC salary details

$10

$25

$51

How much do digital operations associate jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for digital operations associate in Raleigh, NC is $25.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.42 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Digital Operations Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles in digital fields often require expertise in areas like digital marketing, e-commerce management, or data analysis, which may be achieved through certifications or self-education rather than a formal degree. Earning such income usually involves advanced skills, a strong portfolio, or entrepreneurial activities.

What does a digital operations associate do?

A digital operations associate manages and optimizes digital platforms, ensuring smooth functioning of online processes such as content management, data analysis, and system updates. They often use tools like content management systems (CMS) and analytics software and may support digital marketing efforts or technical troubleshooting within an organization.

Why is Gen Z struggling to get jobs?

Gen Z job seekers often face challenges such as limited work experience, high competition, and evolving skill requirements like digital literacy and adaptability. Employers increasingly value technical skills, certifications, and remote work capabilities, which can be barriers for those just entering the workforce.

What are the key skills and qualifications needed to thrive as a Digital Operations Associate, and why are they important?

To thrive as a Digital Operations Associate, you need strong analytical skills, attention to detail, and a background in business, marketing, or information technology. Familiarity with digital platforms, content management systems (CMS), data analytics tools, and project management software is typically required. Excellent communication, problem-solving abilities, and adaptability help you coordinate effectively and respond to rapidly changing digital environments. These skills ensure smooth digital operations, efficient project execution, and contribute to the organization's overall digital success.

Which 3 jobs will survive AI?

Digital Operations Associates are likely to continue working in roles that require strategic oversight, complex problem-solving, and human judgment, such as project management, data analysis, and client communication. These roles benefit from skills in critical thinking, adaptability, and understanding of digital tools, making them less susceptible to automation. Jobs that involve nuanced decision-making and interpersonal skills are expected to persist despite advances in AI technology.

What are some typical challenges a Digital Operations Associate might face when managing multiple digital platforms simultaneously?

Digital Operations Associates often juggle various digital platforms, such as content management systems, analytics tools, and customer engagement software. A common challenge is ensuring consistency and accuracy across all platforms while responding to real-time issues or updates. Effective prioritization, strong communication with cross-functional teams, and attention to detail are essential to prevent errors and ensure smooth operations. Additionally, adapting quickly to new tools and evolving digital trends is key to success in this dynamic role.

What is the difference between Digital Operations Associate vs Digital Marketing Coordinator?

AspectDigital Operations AssociateDigital Marketing Coordinator
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldsUsually requires a bachelor's degree in marketing, communications, or related areas
Work EnvironmentSupports digital platforms, manages data, and ensures operational efficiencyDevelops marketing campaigns, manages content, and analyzes marketing performance
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesPrevalent in advertising agencies, brands, and marketing firms

The Digital Operations Associate focuses on maintaining digital systems and ensuring smooth online processes, while the Digital Marketing Coordinator concentrates on creating and executing marketing campaigns. Both roles often collaborate but serve different core functions within digital teams.

What job categories do people searching Digital Operations Associate jobs in Raleigh, NC look for? The top searched job categories for Digital Operations Associate jobs in Raleigh, NC are:
Digital Operations Associate jobs near you
Infographic showing various Digital Operations Associate job openings in Raleigh, NC as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,064 per year, or $25.5 per hour.
Manager, CXOps - Digital Customer Success Management

Manager, CXOps - Digital Customer Success Management

Veradigm

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Veradigm is looking for a strategic, execution-oriented Manager of the Digital Customer Success Managers to lead and scale our digital engagement programs across the Veradigm customer base. This role is responsible for designing and running scalable, tech-enabled customer success motions - including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement - that drive adoption, retention, and customer lifetime value at scale.

You will manage a team of 4 digital CS professionals and work cross-functionally with Product, Marketing, Data, and Sales to create seamless, insight-driven customer journeys. This is a high-impact leadership role for someone who is equal parts strategist, operator, and builder - energized by scaling impact through smart systems and empowered teams.

Digital Engagement Strategy & Programs

  • Design and execute a comprehensive digital customer success strategy that covers the full customer lifecycle - from onboarding through expansion and renewal.
  • Build and optimize tiered engagement models that segment customers by product, use case, health score, and lifecycle stage.
  • Own the digital channel mix - including in-app messaging, email nurture sequences, webinars, video content, and self-service resources - ensuring the right message reaches the right customer at the right time.
  • Continuously test and iterate on engagement programs using data and experimentation to improve adoption, satisfaction, and retention outcomes.

Team Leadership & Development

  • Lead, mentor, and grow a team of digital customer success managers and specialists.
  • Set clear goals, KPIs, and accountability structures for the team; conduct regular performance reviews and coaching conversations.
  • Foster a culture of curiosity, data-driven decision-making, and continuous improvement within the team.
  • Hire and develop top talent as the digital CS function scales.

Customer Health & Lifecycle Management

  • Define and maintain customer health scoring models that combine product usage data, support signals, and engagement behavior into actionable risk and opportunity indicators.
  • Build and manage automated playbooks that trigger proactive outreach, intervention, or escalation based on health score changes and lifecycle milestones.
  • Partner with data and analytics teams to ensure health score inputs are reliable, current, and well-documented.
  • Lead quarterly business review (QBR) processes for scaled customer segments, leveraging digital formats and self-serve insights where appropriate.

Technology & Tooling

  • Own and optimize the digital CS tech stack, with Gainsight as the centerpiece - configuring and managing journeys, health scorecards, CTAs, reporting, and automation rules that power our scaled customer engagement model.
  • Partner with IT and operations to configure, maintain, and improve tooling, integrations, and workflows that support digital CS motions.
  • Identify and evaluate new technologies - including AI-powered tools - that can enhance the scale, personalization, or efficiency of digital engagement programs.
  • Ensure data flows cleanly across systems to enable accurate health scoring, reporting, and automation.

Cross-Functional Collaboration

  • Work closely with Product to translate customer feedback and usage patterns into actionable product insights; participate in roadmap planning and beta programs.
  • Partner with Marketing on customer communications, content strategy, and event programming that supports digital CS goals.
  • Collaborate with Sales on expansion and renewal strategies for digitally-managed segments, ensuring smooth handoffs and shared visibility into customer health.
  • Represent the voice of the digitally-managed customer in internal forums, leadership updates, and cross-functional planning.

Requirements

Education
  • Bachelor's Degree or equivalent Technical / Business experience Required
Work Experience
  • 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience Preferred
  • 2-3 years of recent direct Gainsight administration, specifically with Journey Orchestrator design
Management Experience
  • 2-4 years relevant leadership experience Preferred

Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.


Enhancing Lives and Building Careers


Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?


Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.


Visa Sponsorship is not offered for this position.


At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.


Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.


From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans


This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.


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