ZipRecruiter

Log In

1

Technology Operations Jobs in Raleigh, NC (NOW HIRING)

Spgi

Operations & Technology Sr Manager

Raleigh, NC · On-site

$104K - $182K/yr

The Operations & Technology Senior Manager leads the Company's outside counsel management program, with primary accountability for outside spend governance, e-billing operations, and budget oversight.

next page

Showing results 1-20

All JobsTechnology Operations JobsTechnology Operations Jobs in Raleigh, NC

Technology Operations information

See Raleigh, NC salary details

$12

$23

$37

How much do technology operations jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technology operations in Raleigh, NC is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $26.63 per hour, depending on experience, location, and employer.

What is technology operations?

Technology Operations, often called TechOps, refers to the management and maintenance of a company's IT systems, networks, and infrastructure. These professionals ensure that technology services are reliable, efficient, and secure. They oversee daily IT operations, troubleshoot technical issues, manage system updates, and support business applications. TechOps teams work closely with other IT departments to implement best practices and maintain high system availability.

What are the key skills and qualifications needed to thrive in technology operations?

To thrive in Technology Operations, you need a solid understanding of IT infrastructure, systems administration, and incident management, often supported by a degree in information technology or computer science. Familiarity with tools like IT service management (ITSM) platforms, network monitoring systems, and relevant certifications such as ITIL or CompTIA is highly valued. Strong problem-solving skills, attention to detail, and effective communication are essential soft skills in this role. These competencies ensure smooth technology operations, rapid issue resolution, and minimal downtime, which are critical for business continuity.

What are some common challenges faced in a technology operations role, and how are they typically addressed?

Professionals in Technology Operations often encounter challenges such as balancing system reliability with rapid deployment of new features, managing incident response effectively, and ensuring seamless communication between IT and other departments. To address these, teams usually implement robust monitoring tools, establish clear incident management protocols, and foster a culture of collaboration through regular cross-functional meetings. Continuous learning and process improvement are key to staying ahead of evolving technology and operational risks.

What is the difference between Technology Operations vs Network Administrator?

AspectTechnology OperationsNetwork Administrator
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT departments, data centers, enterprise settingsNetwork labs, corporate offices, data centers
Employer & Industry UsageTech companies, large enterprises, service providersBusinesses with complex network infrastructure
Common Search & ComparisonFocuses on overall IT service management and operationsFocuses on network setup, maintenance, and troubleshooting

Technology Operations professionals oversee the broader IT environment, including systems, applications, and infrastructure management. Network Administrators specialize in managing and maintaining network hardware and connectivity. While both roles require technical certifications and work in similar environments, Technology Operations has a wider scope, whereas Network Administrators focus specifically on network systems.

What are 5 careers in technology operations?

Five careers in technology operations include Systems Administrator, Network Engineer, IT Support Specialist, Cloud Operations Engineer, and Security Analyst. These roles involve managing IT infrastructure, ensuring system security, and supporting network and cloud environments, often requiring certifications like CompTIA or Cisco. They typically demand strong problem-solving skills and familiarity with tools such as monitoring software and cloud platforms.

What are the most commonly searched types of Technology Operations jobs in Raleigh, NC?

The most popular types of Technology Operations jobs in Raleigh, NC are:

What job categories do people searching Technology Operations jobs in Raleigh, NC look for?

The top searched job categories for Technology Operations jobs in Raleigh, NC are:

Technology Operations jobs near you
Infographic showing various Technology Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,938 per year, or $23.5 per hour.

Information Technology Operations Manager

Vinebrook Technology

Raleigh, NC • On-site

Other

Posted 16 days ago

Job description

Position Summary


The IT Operations Manager is responsible for leading and managing a team of technical professionals within a Managed Services Provider (MSP) environment, including Systems Administrators, Network Administrators, Security Administrators, and Network Operations Center (NOC) personnel. This role is accountable for operational excellence, service delivery, team utilization, customer satisfaction, and ensuring that all work is completed accurately and efficiently.


The ideal candidate is an experienced operations leader who has previously worked in a technical role and understands the day-to-day challenges of supporting clients in an MSP environment. This individual must be highly organized, process-driven, and comfortable communicating with both technical teams and executive-level customer stakeholders.



Responsibilities


Team Leadership & Management

  • Lead, mentor, and develop a team of Systems Administrators, Network Administrators, Security Administrators, and NOC personnel.
  • Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
  • Foster a culture of accountability, collaboration, customer service, and continuous improvement.
  • Ensure team members are properly trained, engaged, and aligned with company objectives.


Service Delivery & Operations Management

  • Oversee daily operations and ensure service commitments and SLAs are consistently met.
  • Monitor workload distribution and resource utilization to ensure team efficiency and maximize productivity.
  • Review work quality and verify that tasks, projects, and incidents are completed accurately and thoroughly.
  • Establish and maintain operational processes, procedures, and standards.
  • Identify operational risks and implement corrective actions when necessary.


Customer Relationship Management

  • Serve as an escalation point for clients and internal teams.
  • Build and maintain strong relationships with customer leadership, including Director and C-level stakeholders.
  • Lead customer meetings, operational reviews, and executive business reviews.
  • Present operational metrics, service performance, recommendations, and improvement plans to customers.


Reporting & Process Management

  • Develop and maintain operational dashboards, reports, and KPIs.
  • Conduct regular service reviews and analyze trends to identify opportunities for improvement.
  • Ensure proper documentation, meeting follow-ups, and action item tracking.
  • Verify adherence to established processes and maintain accountability across the team.


Strategic Leadership

  • Participate in strategic planning, capacity planning, and organizational growth initiatives.
  • Assist with staffing plans, hiring decisions, and organizational development.
  • Drive continuous improvement initiatives and operational maturity across the managed services organization.


Qualifications

  • Minimum of 3-5 years of experience managing technical operations teams in an IT Managed Services Provider (MSP) environment.
  • Previous experience leading teams of Systems Administrators, Network Administrators, Security Administrators, NOC personnel, or similar technical resources.
  • Prior hands-on experience working as a technical resource in systems, network, security, or infrastructure administration.



Required Skills


Technical Knowledge

  • Strong understanding of Microsoft server and cloud technologies.
  • Networking and infrastructure concepts.
  • Cybersecurity principles and best practices.
  • IT service management and operational processes.
  • Monitoring, escalation, and incident management procedures.
  • Managed services delivery models and service level agreements (SLAs).


Leadership & Communication Skills

  • Exceptional verbal and written communication skills.
  • Comfortable presenting to large groups and executive-level audiences.
  • Ability to communicate effectively with technical teams and non-technical stakeholders.
  • Strong organizational, documentation, and meeting management skills.
  • Demonstrated ability to hold teams accountable while fostering a positive culture.
  • Highly detail-oriented with strong follow-through and execution skills.




Preferred Skills

  • Experience with RMM and monitoring tools.
  • ITIL certification or equivalent IT service management experience.
  • Technical certifications such as Microsoft, Cisco, VMware, or cybersecurity certifications are preferred.
  • Bachelor’s degree in Information Technology, Business, or a related field preferred, or equivalent professional experience.


A successful IT Operations Manager will:

  • Build and maintain a high-performing, accountable technical team.
  • Ensure work is completed accurately, efficiently, and consistently.
  • Maintain strong customer relationships and communicate effectively with executive stakeholders.
  • Deliver operational excellence through organization, process discipline, and continuous improvement.
  • Ensure team utilization, customer satisfaction, and service quality remain at the highest levels.

Apply