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Technical Support Manager Jobs in Ohio (NOW HIRING)

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Manage and resolve Tier 2 support tickets and escalations * Prioritize and coordinate P3, P4, and ... Experience providing Tier 2 technical support in an enterprise environment * Strong working ...

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Manage and resolve Tier 2 support tickets and escalations * Prioritize and coordinate P3, P4, and ... Experience providing Tier 2 technical support in an enterprise environment * Strong working ...

Shentel

Technical Support Rep I

Chillicothe, OH · On-site

$18/hr

As a Technical Support Representative, you'll be on the front lines of the customer experience ... manage customer requests • Create detailed support tickets and coordinate resolutions when ...

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Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Ohio?

The most popular types of Technical Support jobs in Ohio are:

What are popular job titles related to Technical Support Manager jobs in Ohio?

For Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Ohio look for?

The top searched job categories for Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Technical Support Manager jobs?

Cities in Ohio with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Technical Support Specialist I

5 Star Global Recruitment Partners

Brecksville, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist I

Brecksville, Ohio, United States

About the Job

Summary

This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.

Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.

Interfaces with Technical Support leadership as required.

Solicits information from other departments relative to Customer Support/Satisfaction.

Responsible for the sale of consumable items and non-contract technical services.

Analyse new and existing product trends affecting Customer Support/Satisfaction.

Participates in procedural planning as required.

Generates reports as required.

Provides technical input and solutions relative to field service, training, sales and customer requirements.

Prepares documentation to support diagnostic needs.

Performs other miscellaneous duties as assigned.

Job Qualifications

  • Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
  • Two to three years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
  • Proven oral/written communication and interpersonal skills.
  • Previous technical sales experience.
  • Knowledge of LAN/Ethernet required.
  • Proficient keyboarding skills.
  • Strong background in hardware, software, terminal emulation, and SCSI devices.
  • Proven strength in UNIX or Windows based operating system.
  • Capable of troubleshooting to resolution most problems with products supported.
  • Must be self-motivated to keep current with technology.

Must Have

  • Must be Bilingual French-Canadian
  • Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
  • 2-3 years experience in field service/support.
  • Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
  • Technical sales experience.
  • Working knowledge of LAN/Ethernet required.
  • Proficient keyboarding skills.
  • Strong background in hardware, software, terminal emulation, and SCSI devices.
  • Proven strength in UNIX or Windows based operating system.
  • Capable of troubleshooting to resolution most problems with products supported.
  • Must be self-motivated to keep current with technology.

Apply