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Technical Support Manager Jobs in Kent, OH (NOW HIRING)

ETC Techsolutions LLC

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Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology ... Conduct end-user training for support requests * Assist with pre-sales technical support and ...

ETC Techsolutions LLC

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Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology ... Conduct end-user training for support requests * Assist with pre-sales technical support and ...

Gervasi Vineyard

Restaurant Support Manager

Canton, OH · On-site

$52K - $55K/yr

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience.

Gervasi Vineyard

Restaurant Support Manager

Canton, OH · On-site

$52K - $55K/yr

Restaurant Support Manager GV Destinations is hiring a full-time Restaurant Support Manager to help lead restaurant operations, support service teams, and deliver an exceptional guest experience.

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency * Strong ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency * Strong ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Kent, OH

Technical Support Manager information

See Kent, OH salary details

$26.9K

$78.3K

$134.5K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Kent, OH is $78,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $94,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What job categories do people searching Technical Support Manager jobs in Kent, OH look for?

The top searched job categories for Technical Support Manager jobs in Kent, OH are:

What cities near Kent, OH are hiring for Technical Support Manager jobs?

Cities near Kent, OH with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Kent, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,336 per year, or $37.7 per hour.

Technical Support Specialist

OverDrive, Inc.

Cleveland, OH • On-site

Full-time

Re-posted 10 days ago

Job description

Description
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH
The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
  • Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
  • Work with the Content Services teams to report, test, and correct content file issues.
  • Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
  • Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
  • Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
  • Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
  • Support standard cases and escalate complex issues to higher-level specialists.
  • Demonstrate ownership of assigned cases and ensure timely resolution.

Requirements:
  • Bachelor's Degree or equivalent experience.
  • 0-3 years' of related experience.
  • Customer service experience, preferably in a technical environment.
  • Effective communication skills with end users, partners, and team members.
  • Ability to communicate technical processes verbally and in writing.
  • Detail oriented with strong technical aptitude.
  • Problem solving skills.
  • Excellent computer proficiency, including Microsoft Office Suite.
  • Ability to speak and / or write in multiple languages preferred.
  • Knowledge of books and / or mobile devices preferred.
  • Ability to manage time effectively and prioritize tasks.
  • Willingness to learn and adapt to new technologies and processes.

What's Next:
As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
#LI-DNI

Apply