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Technical Support Manager Jobs in Ohio (NOW HIRING)

ETC Techsolutions LLC

Be Seen First

Technical Support Specialist

Akron, OH · On-site

$50K - $70K/yr

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology ... Conduct end-user training for support requests * Assist with pre-sales technical support and ...

The Bridge Group

Internship - Technical Support

Dayton, OH · On-site +1

$15 - $20/hr

The Bridge Group provides managed IT services to a variety of organizations in southwest and ... Troubleshoot technical issues * Coordinate work with vendors and other third parties to support our ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

$50 - $70/hr

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision.**What You'll Do:**To perform this ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Pansophic Learning

Technical Support Engineer

Parma, OH · On-site

$25 - $28/hr

As a Technical Support Engineer, you will support the following areas: * Provide customers with ... Manages personal ticket queue to ensure compliance with policies, procedures, and SLA (Service ...

P36

$52.34 - $69.78/hr

Individuelle Betreuung: Maßgeschneidertes Mentoring und regelmäßiges Feedback * Getränke ... Du hast eine technische Ausbildung, z. B. als Fachinformatiker für Anwendungsentwicklung , oder ...

shentel

Technical Support Rep I

Chillicothe, OH · On-site

$18/hr

Join Our Team as a Technical Support Representative Be the Reason Customers Stay Connected Do you ... manage customer requests • Create detailed support tickets and coordinate resolutions when ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Ohio

Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do technical support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Ohio?

The most popular types of Technical Support jobs in Ohio are:

What are popular job titles related to Technical Support Manager jobs in Ohio?

For Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Ohio look for?

The top searched job categories for Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Technical Support Manager jobs?

Cities in Ohio with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Technical Support Specialist

ETC Techsolutions LLC

Akron, OH • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision

Posted 22 days ago

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Job description

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.  We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!

Job Duties

  • Troubleshoot Microsoft Azure services and configurations.
  • Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
  • Troubleshoot Microsoft Windows Server (All Supported OS)
  • Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc...)
  • Provide support for LOB applications and mission-critical hardware
  • Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
  • Provide Level 2 support for backups, antivirus, web filtering, and spam filtering
  • Provide Level 2 support for common business applications (QuickBooks, Emails, etc.)
  • Conduct end-user training for support requests
  • Assist with pre-sales technical support and project implementation
  • Demonstrate experience in managing challenging customer situations

Job Requirements

  • Bachelor’s Degree and/or 3-5 years experience in IT industry
  • Experience using AI tools in a technical or support role and a willingness to learn new AI tools and platforms as they are developed.
  • At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
  • Speak to end users in non-technical terms (no geek speak)
  • Prioritize daily tasks and achieve due dates
  • Ability to multi-task and adapt to changes quickly
  • Willing and able to work overtime as needed
  • Ability to lift standard computer equipment (i.e. PC’s and Printers)
  • Reliable transportation
  • Maintaining a clean and organized office workspace

Other Benefits

  • Training and Development Opportunities
  • Access to a Company vehicle
  • Paid Holidays and PTO Time
  • A fun work environment with opportunities for growth

Company Description

ETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.