ZipRecruiter

Log In

1

Technical Support Manager Jobs in Ohio (NOW HIRING)

TEKsystems

PC Technical Support

Tipp City, OH

$23 - $25/hr

Create, manage, and maintain Active Directory user accounts and access permissions. * Reset and ... Perform additional technical support duties as assigned. Required Qualifications * Previous ...

Adare Pharma

Technical Support Analyst

Vandalia, OH · On-site

Position Technical Support Analyst Location Vandalia, OH Summary The Technical Support Analyst ... Support Microsoft 365 services, collaboration tools, endpoint management platforms, identity and ...

adareps

Technical Support Analyst

Vandalia, OH · On-site

Position Technical Support Analyst Location Vandalia, OH Summary The Technical Support Analyst ... Support Microsoft 365 services, collaboration tools, endpoint management platforms, identity and ...

Cart.com

Technical Support Specialist

Groveport, OH · On-site

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

Cart.com

Technical Support Specialist

Groveport, OH

Provide analysis and troubleshooting for complex technical problems related to operations, service management, desktop, and store support with minimal supervision. What You'll Do: To perform this job ...

TEKsystems

Pc Technical Support

Tipp City, OH

$23 - $25/hr

... technical support for production and office personnel on computers, phones, and printers Implement ... printers manage and track hardware inventory and e-waste Windows 10 support Mobile RF device and ...

TEKsystems

Pc Technical Support

Tipp City, OH

$23 - $25/hr

... technical support for production and office personnel on computers, phones, and printers Implement ... printers manage and track hardware inventory and e-waste Windows 10 support Mobile RF device and ...

Orion

Premier Technical Support Specialist

Cincinnati, OH · Hybrid

$56K - $82K/yr

As a Premier Technical Support Specialist focused on Advisor Portal, you will provide consultative ... Collaborate with Product Management, Development, Service, Onboarding, Operations, and other ...

shentel

Technical Support Rep I

Chillicothe, OH · On-site

As a Technical Support Representative , you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Ohio

Technical Support Manager information

See Ohio salary details

$28K

$81.7K

$140.2K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Ohio is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,800.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Ohio?

The most popular types of Technical Support jobs in Ohio are:

What are popular job titles related to Technical Support Manager jobs in Ohio?

For Technical Support Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Ohio look for?

The top searched job categories for Technical Support Manager jobs in Ohio are:

What cities in Ohio are hiring for Technical Support Manager jobs?

Cities in Ohio with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Technical Support Associate

Global Payments, Inc.

Cincinnati, OH • On-site

Full-time

Posted 4 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a Technical Support Associate to join our amazing tech support team. This role is responsible for providing technical support to the end-user community and associated enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals. Resolves issues through multiple communication channels for support requests from end users to record and resolve reported incidents, service requests, and access requests within agreed service levels. Investigates and responds to all support requests by following documented process and procedure with the goal of restoring or fulfilling IT services for end users. Be a part of our company and help shape the future of global commerce.
What you'll own
  • Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity
  • Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts
  • Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members
  • Responds to technical issues including (but not limited to); desktop/laptop hardware,peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.
  • Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options
  • All other duties as assigned

What you'll bring
  • High School Diploma or Equivalent
  • Experience providing technical support to end users on various devices, operating systems and peripherals preferred

Bonus if you have
  • Experience in an Enterprise IT group preferred

About the team
Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

Apply