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Technical Support Engineer Remote Jobs in Kansas

Harris

CIS Implementation Consultant Systems & Software - Remote Systems and Software is seeking an ... Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists

BSI Group

We are seeking engineers with SaMD (Software as a Medical device) in technical capacity which can ... To deliver technical documentation assessments in support of the CE marking schemes. To provide ...

BSI Prof Serv EHS West

We are seeking engineers with SaMD (Software as a Medical device) in technical capacity which can ... To deliver technical documentation assessments in support of the CE marking schemes. To provide ...

NinjaOne

Staff Performance Software Engineer

Kansas, KS · On-site +1

About the Role As a Staff Performance Software Engineer, you will serve as a technical leader for ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

NinjaOne

Senior Performance Software Engineer

Kansas, KS · On-site +1

About the Role As a Senior Performance Software Engineer, you will serve as a technical leader for ... Location - We are flexible on remote working from home, if you are located in the USA and reside in ...

Nebius

... technical teams and driving team growth. * Expertise in stakeholder negotiation to support problem ... Remote Work Reimbursement: Up to $85/month for mobile and internet. * Disability & Life Insurance:

Array

$80 - $100/hr

As a remote-first company, we're focused on providing opportunities for high performing individuals ... Conceptualize and deliver front-end solutions with support and guidance from our Principal ...

Haley & Aldrich

Project Manager, Civil Engineer

Lenexa, KS · On-site +1

$79K - $105K/yr

We are currently seeking a Project Manager, Civil Engineer to work in a technical support role with highly skilled professionals on diverse project teams in a dynamic environment. This is an ...

Haley & Aldrich

Project Manager, Civil Engineer

Lenexa, KS · On-site +1

$79K - $105K/yr

We are currently seeking a Project Manager, Civil Engineer to work in a technical support role with highly skilled professionals on diverse project teams in a dynamic environment. This is an ...

NinjaOne

Software Packaging Engineer

Kansas, KS · On-site +1

... Support Engineers, you will work with like-minded individuals to deliver exceptional, production‑ready automation content for NinjaOne clients. Location - We are flexible on remote working f ...

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Technical Support Engineer Remote information

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$33.4K

$70.5K

$106.6K

How much do technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical support engineer remote in Kansas is $70,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
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Technical Support Engineer Remote jobs near you
(Remote) Implementation Consultant

(Remote) Implementation Consultant

Harris

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

69th of 209 rated software companies

Job description

CIS Implementation Consultant
Systems & Software - Remote

Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented individual that is dedicated to providing outstanding customer service, has excellent analytical abilities, and thrives on working in a fast-paced environment.

Utilizing industry best practices, methodologies and process controls the Implementation Consultant will be responsible for working with a project team to deliver enQuesta CIS solutions and associated value-added services to both new and existing customers. This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training and support.

The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables. The consultant works closely with project management, customers and internal teams to ensure implementations are completed on time, within scope, and aligned with best practices.

This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel is required. A valid passport/visa is needed for travel.
Salary: 70-90K

What your impact will be:

  • Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists

  • Perform information collection during the initial discovery process

  • Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract

  • Configure the software using approved workflow and business rules

  • Assist the data conversion specialist with data mapping and validation

  • Customize training materials, prepare and deliver training in both remote and classroom-led sessions

  • Provide support during customer testing, product implementation and beyond

  • Identify and mitigate issues and risks that could negatively impact the project

  • Deliver services with high quality and efficiency

  • Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills

Job Relationships

Reports to: Team Lead and Director of Professional Services

Interrelationships: Develop constructive and collaborative relationships with customers, management, co-workers and 3rd party vendors. Interact regularly with members of the Research and Development, Professional Services, and Support Services departments.

What we are looking for?

  • Bachelor's Degree in Business, Accounting, Information Systems, a relatedfieldor equivalent work experience

  • 3+ years of CIS and/or Utility Industry experience

  • Understanding of Meter Reading Head-end Systems

  • Excellent customer service and oral/written communication skills

  • Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively

  • Demonstrated ability to listen and interpret requirements, recommendsolutionsand drive/participate in business process analysis sessions with customers

  • Detailed-oriented and conscientious about meeting expectations

  • Positive, proactive, and action-oriented attitude and approach

  • Ability to effectively managea large number oftasks simultaneously, with excellent organizational skills

  • Ability to review error logs & debugging skills

  • Adept at writing SQL queries

  • Familiarity with S&SenQuesta, JIRA, Confluence, and Clarizen is a plus

What we can offer:

  • 3 weeks' vacation and 5 personal days

  • Excellent fringe benefits including Health, Dental, Vision and Life and Disability insurance

  • Employee stock ownership and RRSP/401k matching programs

  • Lifestyle rewards

Location/Travel

This opportunity can be performed remotely or from our office in Winooski, VT.

  • You must be able to travel 50% within North America without restriction in this role

  • A valid passport is needed for travel

About Systems & Software:

Systems and Software (S&S), a division of Harris Computer Systems, is a software development company headquartered in Winooski, VT, that was established in 1973. S&S's single focus is on delivering horizontally and vertically scalable customer service solutions to the utility industry. Our reputation is one of market-leading software, exceptional solution delivery, and a customer-focused organization.

For a utility, a Customer Information System (CIS) is more than just a collection of records, it's a lifeline between the utility and its most important asset, its customers. From turn-on to move-out, no other system will have the impact on the customer experience that the CIS does, so ensuring that this solution offers the breadth of scope and responsiveness that modern consumers require is a critical priority. Through our flagship product, enQuesta, S&S meets this need for our electric, water, sewer and gas customers by combining an intuitive design with powerful technology. The enQuesta solution not only presents a modern, innovative face for the utility to the end customers, but also enables the utilities to take advantage of the solution's open architecture when developing future programs and initiatives.

Clickhere(https://www.ssivt.com/)tolearn more about Systems and Software!

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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