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Technical Support Engineer Remote Jobs in Kansas

Olsson

Geotechnical Engineer - Remote

Kansas City, KS · On-site +1

As a Remote Geotechnical Engineer, you will perform geotechnical engineering design, project ... You will also process design calculations, generate technical report documents, develop project ...

Sterling Engineering Inc.

Civil Engineer

Overland Park, KS · On-site +1

$100K - $130K/yr

Remote or Hybrid (if located near an office) Hire Type: Direct Hire Base Salary : $100,000 - $130 ... Maintain project schedules and provide technical support to ensure successful project completion.

ITW Avery Weigh-Tronix

Dillon Product Manager

Wichita, KS · Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

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$33.4K

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$106.6K

How much do technical support engineer remote jobs pay per year?

As of Jul 14, 2026, the average yearly pay for technical support engineer remote in Kansas is $70,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $87,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
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What cities in Kansas are hiring for Technical Support Engineer Remote jobs? Cities in Kansas with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Technical Support Engineer - Level 4

Technical Support Engineer - Level 4

Park Place Technologies

Kansas City, KS • On-site, Remote

Full-time

Posted 13 days ago

Park Place Technologies rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

92nd of 210 rated it services

Job description

Sr. Technical Support Engineer- L4 (IBM i)
Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team's ROIs.
Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.
Core Responsbilities
  • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
  • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
  • Perform physical onsite installations of IBM Power servers; travel will be required.
  • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
  • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
  • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
  • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
  • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
  • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
  • Act as senior advisor for customer escalations, and technical planning discussions.
  • Support presales and solution discussions requiring IBM i technical

Basic Qualifications
  • 7-10+ years of experience in a technical support engineering role
  • IBM Power Hardware infrastructure expert (physical IBM power installations) Physical racking and stacking
  • IBM i O/S technical troubleshooting skills (from V5R4- V7R6)
  • logical replication software
  • SAN replication/Switch configuration
  • VIOS installation & Configuration
  • PowerHA tool kit including FSFC and FSR
  • VTL backup technologies.
  • HMC, FSP, system firmware, OS & PTF upgrades
  • LPAR builds & restoration tasks from physical/virtual media
  • Proficiency in MS Office applications.
  • Strong organizational, administrative, and problem-solving skills.
  • Ability to assist/train staff and produce technical documents.
  • Effective communication, customer-facing, and presentation skills.
  • Initiative, flexibility, adaptability, and ability to work under pressure.
  • Ability to work out of normal business hours when required
  • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
  • Experience leading technical support teams within ITIL aligned operational environments.

Preferred Qualifications
  • Performance analysis
  • SQL Knowledge.
  • IBMi Security knowledge

#LI-HW1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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