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Technical Support Engineer Level 3 Jobs (NOW HIRING)

TAP Engineering LLC

Software Engineer Level 3

Hanover, MD · On-site

$134K - $162K/yr

This role supports high-performance applications, large-scale data processing systems, real-time ... The Software Engineer will serve as a technical leader across multiple teams, driving system ...

Intracom Telecom

Technical Support Engineer

Miami, FL · On-site

We are seeking a Technical Support Engineer to support our world-class packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as ...

GROB-WERKE GmbH & Co. KG

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support ...

Axis Automation

Mechanical Engineer Level 3

Walker, MI · On-site

$85K - $100K/yr

Mechanical Engineer Level 3 Position Title(s): Mechanical Engineer Level 3 Position Description ... The engineer will lead small scale projects, provide technical guidance, and support system ...

Applied Materials

Technical Support Engineer

Chandler, AZ · On-site

$110K - $152K/yr

... by providing technical support and documentation to field engineers, technicians and product ... Presents at customer level. Ensures field implementation. Functional Knowledge Demonstrates ...

Applied Materials

Technical Support Engineer

Chandler, AZ · On-site

$110K - $152K/yr

... by providing technical support and documentation to field engineers, technicians and product ... Presents at customer level. Ensures field implementation. Functional Knowledge * Demonstrates ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

$95K - $115K/yr

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Manage, track, and resolve tickets within service level agreement thresholds, escalating as needed

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your future role Take on a new challenge and apply your technical support and engineering expertise in a ...

StarTree

Technical Support Engineer

As a Technical Support Engineer, you will become a critical interface between customers and StarTree's cross-functional teams, providing technical expertise and driving customer satisfaction. This ...

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Technical Support Engineer Level 3 information

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How much do technical support engineer level 3 jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical support engineer level 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities are hiring for Technical Support Engineer Level 3 jobs?

Cities with the most Technical Support Engineer Level 3 job openings:

What states have the most Technical Support Engineer Level 3 jobs?

States with the most job openings for Technical Support Engineer Level 3 jobs include:

What are popular job titles related to Technical Support Engineer Level 3 jobs?

For Technical Support Engineer Level 3 jobs, the most frequently searched job titles are:

Infographic showing various Technical Support Engineer Level 3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Software Engineer Level 3

Hanover, MD • On-site

TAP Engineering LLC
See more jobs at TAP Engineering LLCexternal

$134K - $162K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Software Engineer Level 3
Software | Hanover, MD | Full Time
Position: Software Engineer Level 3
Location: Hanover, MD
Category: Software Engineering
Schedule: Standard Day Shift, Monday-Friday
Clearance Requirement: Active TS/SCI with Polygraph (required)
Experience Requirement: Principal-Level (20+ years)
Compensation Range: $134,000 - $162,000 (based on experience)
Position Overview
We are seeking a Software Engineer Level 3 to lead the design, development, and delivery of complex software systems in a mission-focused environment. This role supports high-performance applications, large-scale data processing systems, real-time solutions, and advanced analytics platforms.
The Software Engineer will serve as a technical leader across multiple teams, driving system architecture, development processes, and software quality. This position requires deep technical expertise, strong leadership capabilities, and the ability to guide teams in delivering scalable, high-quality solutions.
Key Responsibilities
  • Analyze user requirements to define software design and performance objectives
  • Design, develop, and enhance complex software systems and applications
  • Lead the development and implementation of advanced algorithms under strict system constraints
  • Integrate software into new or existing systems and environments
  • Debug and resolve complex software defects and performance issues
  • Design and implement complex database queries and data interfaces
  • Serve as technical lead across multiple software development teams
  • Oversee development efforts to ensure alignment with project requirements and timelines
  • Perform quality control and ensure adherence to software development standards
  • Collaborate with system and hardware engineers to define system requirements and interfaces
  • Coordinate software system installation and ensure operational performance requirements are met
  • Recommend and implement new technologies, tools, and development processes
  • Select appropriate software development methodologies in coordination with engineering leadership
  • Delegate development and testing tasks while monitoring team performance

Required Qualifications
  • Active TS/SCI clearance with Polygraph
  • Bachelor's degree in Computer Science or a related field
    • OR 24 years of relevant experience in lieu of a degree
  • 20+ years of experience in software engineering or development roles
  • Expert-level experience with one or more programming languages such as C, C++, C#, Java, or Python
  • Experience developing applications for Windows and/or UNIX/Linux environments
  • Strong expertise in software architecture, system design, and performance optimization
  • Experience leading multiple software development teams
  • Experience with DevOps tools such as Docker, Terraform, Ansible, or Packer
  • Experience with CI/CD tools such as Jenkins or Bamboo and building automated pipelines
  • Strong analytical, problem-solving, and communication skills

Preferred Qualifications
  • Experience working with large-scale distributed systems or real-time processing environments
  • Strong background in advanced algorithm development and optimization
  • Experience in cloud-based or hybrid infrastructure environments
  • Experience mentoring senior and junior engineers
  • Ability to drive technical strategy and innovation across programs

Benefits Overview
TAP Engineering offers a comprehensive and competitive benefits package, including:
  • Paid Time Off: 15-25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
  • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
  • Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
  • Dental & Vision: Employer-paid plans with optional enhancements
  • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
  • Flexible Spending Accounts: Healthcare and dependent care FSAs
  • Tuition Reimbursement: Up to $36,000 per year for approved coursework
  • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
  • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses

Clearance Requirement
This position requires an active TS/SCI security clearance with Polygraph. Clearance processing and maintenance will be conducted in accordance with U.S. Government requirements.
Additional Information
By submitting your resume for this position, you acknowledge and agree that application materials may be shared with affiliated teams or programs for consideration for other available opportunities.
TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law

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