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Technical Support Engineer Level 3 Jobs in Toronto, ON

Proofpoint

Product Support Engineer

Toronto, ON · On-site

Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via ... What you bring to the team * 3+ years of Product Support, Technical Support, or related customer ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

Level 06 Reporting To : Manager, Technical Support Location : GTA, Ottawa or Vancouver Summary : We ... Business and Process Improvement Work closely with internal teams, including Engineering, QA, ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

Level 06 Reporting To: Manager, Technical Support Location: GTA, Ottawa or Vancouver Summary: We ... Business and Process Improvement Work closely with internal teams, including Engineering, QA, ...

Volanté Systems

Technical Support Specialist

Toronto, ON · Hybrid

CA$58K - CA$65K/yr

What began as a three-person basement project that has developed into an industry-leading POS ... We are looking for a motivated QA Engineer who would work closely with the Engineering and Product ...

Survalent

Technical Support Agent

Mississauga, ON · On-site +1

CA$50K - CA$60K/yr

... level) and office applications * Knowledge of Microsoft SQL Server and IIS * Experience in a Technical Support/ Customer service role is considered an asset * Knowledge of Power Engineering and ...

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Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

Infographic showing various Technical Support Engineer Level 3 job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Technical Support Engineer- Canada

Toronto, ON • On-site

Autofleet
See more jobs at Autofleetexternal

Full-time

Re-posted 7 days ago

Job description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

  • At least 3  years in technical support engineer or similar technical role
  • Strong customer-facing skills 
  • Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
  • Familiar with GCP, Jira, Intercom, and Notion- an advantage
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Experience with log analysis and error debugging.
  • Ability to multi-task and prioritize effectively while handling urgent issues.
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English
  • Must be legally eligible to work in Canada