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Technical Support Engineer Level 3 Jobs in Illinois

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

... level. This is a very hands-on, technical role, that is much broader than a typical ticket-based ... This position will be hybrid with the expectation to work from the office 3 days a week and work ...

Fin

Technical Support Engineer

Chicago, IL · On-site

Ready to level up your career at the company leading workforce transformation in the agentic era ... This position will be hybrid with the expectation to work from the office 3 days a week and work ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site +1

Serve as a technical mentor to junior and mid-level Technical Support Engineers, creating internal ... The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single ...

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site

Serve as a technical mentor to junior and mid-level Technical Support Engineers, creating internal ... The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ... Qualifications Here's What We're Looking For: * 3-5 years of experience in technical support ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ... Qualifications Here's What We're Looking For: * 3-5 years of experience in technical support ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ... Qualifications Here's What We're Looking For: * 3-5 years of experience in technical support ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ... Qualifications Here's What We're Looking For: * 3-5 years of experience in technical support ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

Prepare high-quality Tier 3 or Engineering escalations that include technical evidence ... Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or ...

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Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities in Illinois are hiring for Technical Support Engineer Level 3 jobs?

Cities in Illinois with the most Technical Support Engineer Level 3 job openings:

Infographic showing various Technical Support Engineer Level 3 job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Engineer - Level 4

Chicago, IL

Park Place Technologies
IT Services • 1 - 5K employees
Learn more about Park Place Technologiesexternal

Full-time

Re-posted 11 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Sr. Technical Support Engineer- L4  (IBM i)

Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs.

Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.

Core Responsbilities

  • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
  • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
  • Perform physical onsite installations of IBM Power servers; travel will be required.
  • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
  • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
  • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
  • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
  • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
  • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
  • Act as senior advisor for customer escalations, and technical planning discussions.
  • Support presales and solution discussions requiring IBM i technical

Basic Qualifications

  • 7-10+ years of experience in a technical support engineering role
  • IBM Power Hardware infrastructure expert (physical IBM power installations) Physical racking and stacking
  • IBM i O/S technical troubleshooting skills (from V5R4- V7R6)
  • logical replication software
  • SAN replication/Switch configuration
  • VIOS installation & Configuration
  • PowerHA tool kit including FSFC and FSR
  • VTL backup technologies.
  • HMC, FSP, system firmware, OS & PTF upgrades
  • LPAR builds & restoration tasks from physical/virtual media
  • Proficiency in MS Office applications.
  • Strong organizational, administrative, and problem-solving skills.
  • Ability to assist/train staff and produce technical documents.
  • Effective communication, customer-facing, and presentation skills.
  • Initiative, flexibility, adaptability, and ability to work under pressure.
  • Ability to work out of normal business hours when required
  • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
  • Experience leading technical support teams within ITIL aligned operational environments.

Preferred Qualifications

  • Performance analysis
  • SQL Knowledge.
  • IBMi Security knowledge

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