ZipRecruiter

Log In

1

Technical Support Engineer Level 3 Jobs in Vermont

Data Innovations

Support Engineer 1

Colchester, VT · On-site

$40K - $56K/yr

The Data Innovations Support Engineer 1 provides high quality, world class technical support to ... Supervision Level This person reports to a Customer Service Manager. Compensation and Benefits

OnLogic

Application Support Engineer

South Burlington, VT · On-site

$60K - $70K/yr

In this role you will improve our services and provide primary technical support to end users on ... A comprehensive Benefits package * 401k Plan with 3% Employer Contribution * An Annual Profit Share ...

OnLogic, Inc.

Application Support Engineer

Burlington, VT · On-site

$60K - $70K/yr

In this role you will improve our services and provide primary technical support to end users on ... A comprehensive Benefits package * 401k Plan with 3% Employer Contribution * An Annual Profit Share ...

OnLogic

Application Support Engineer

South Burlington, VT · On-site

$60K - $70K/yr

In this role you will improve our services and provide primary technical support to end users on ... A comprehensive Benefits package * 401k Plan with 3% Employer Contribution * An Annual Profit Share ...

OnLogic

Application Support Engineer

South Burlington, VT · On-site

$60K - $70K/yr

In this role you will improve our services and provide primary technical support to end users on ... A comprehensive Benefits package * 401k Plan with 3% Employer Contribution * An Annual Profit Share ...

OnLogic

Application Support Engineer

South Burlington, VT · On-site

$60K - $70K/yr

In this role you will improve our services and provide primary technical support to end users on ... A comprehensive Benefits package * 401k Plan with 3% Employer Contribution * An Annual Profit Share ...

A.N. Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

Albans, VT for at least three days a week. This position offers help desk support and technical ... The above is intended to describe the general nature and level of the work being performed by ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

Albans, VT for at least three days a week. This position offers help desk support and technical ... The above is intended to describe the general nature and level of the work being performed by ...

Walmart

Optician Level - 3

Bennington, VT · On-site

$37 - $45/hr

... 35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule ... focus on supporting customers in the eye care center. They assist with verifying prescription ...

Hayward Tyler

Aftermarket Design Engineer

Colchester, VT · On-site

$95K - $105K/yr

... high level of non-supervisory engineering work involving broad assignments relating to the ... Provide documented technical and analytical support assistance to clients for determining the ...

Hayward Tyler

Aftermarket Design Engineer

Colchester, VT · On-site

$95K - $105K/yr

Provide a high level of non-supervisory engineering work involving broad assignments relating to ... Provide documented technical and analytical support assistance to clients for determining the ...

Generac

Technical Advocate

South Burlington, VT

... Level of Independence: This position works under the direct supervision of the Supervisor, Technical support. MINIMUM QUALIFICATIONS: * At least 3 months of customer service or mechanical experience ...

Agilent

Channel Assist Engineer

Winooski, VT · Remote

$50.62 - $94.90/hr

Providing remote technical support to FSEs working with BioTek (PLXB) Cell Analysis products ... Our pay ranges are determined by role, level, and location. Within the range, individual pay is ...

Socket.dev

Aftermarket Design Engineer

Colchester, VT · On-site

Provide documented technical and analytical support assistance to clients for determining the ... Dispositioning Discrepant Material Reports related to ASME Code Section I, III, VIII and Safety ...

next page

Showing results 1-20

All JobsTechnical Support Engineer Level 3 JobsTechnical Support Engineer Level 3 Jobs in Vermont

Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities in Vermont are hiring for Technical Support Engineer Level 3 jobs?

Cities in Vermont with the most Technical Support Engineer Level 3 job openings:

Infographic showing various Technical Support Engineer Level 3 job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Engineer

Burlington, VT • On-site

Mach7 Technologies
Medical Equipment and Supplies Manufacturing • 11 - 50 employees
Learn more about Mach7 Technologiesexternal

Full-time

Re-posted 17 days ago

Job description


Job Title: Code Pilot (Technical Support Engineer)
Team: Flight Crew
Location: Hybrid or Remote -Work from Home with Flexibility
About the Mission
At Mach7, we build innovative medical imaging solutions that help hospitals and clinicians deliver better patient care. As part of our dynamic Flight Crew, you'll be part of a tight-knit squad that keeps our customers' imaging data flying smoothly and safely every day, everywhere.
Your Role
As a Code Pilot, you'll be our customers' first line of technical support and a trusted companion when things get turbulent. You'll troubleshoot issues, assist with core database administrative tasks, and make sure our clinical partners have what they need to do their life-saving work without delay.
Working alongside your Wingmates, and Airboss & Aces (your teammates), you'll build experience that can launch you into a Tech Viper role handling advanced troubleshooting and high-impact projects.
What You'll Do
  • Provide level one technicalsupport for hospitals using Mach7's EnterpriseImaging Solution.
  • Perform routine DBA tasks such asmonitoring, user access, backups, and system health checks.
  • Triage, troubleshoot, and resolveissues or escalate when needed.
  • Document solutions and shareknowledge to help the entire crew work smarter.
  • Communicate clearly and calmlywith customers, even in high-pressure situations.
  • Work closely with your Flight Crewto make sure health care providers stay up and running 24/7.
  • Learn and grow your knowledge ofour systems, databases, and imaging technologies.

About You
  • You're curious, resourceful, andeager to learn.
  • You have familiarity with relationaldatabases (SQL Server or similar)
  • You love solving problems andhelping people.
  • You thrive in a collaborative teamenvironment and communicate well under pressure.
  • You prefer to work in a flexible,hybrid environment as part of a supportive crew, with freedom to do yourbest work from home.

Bonus Points if you have:
• Experience with PACS, VNA, or enterprise imaging systems
• Familiarity with HL7, DICOM, or other healthcare data standards
• Mach7 Enterprise Imaging Platform experience
Your Flight Path
This entry-level mission is your runway for growth. Code Pilots who prove themselves in the cockpit can advance to Tech Viper roles becoming technical experts trusted with our most complex customer challenges.
Why Fly with Us
  • Be part of a purpose-driven teammaking real impact in healthcare.
  • Work in a flexible environmentfrom home remotely alongside your crew
  • A supportive, fun Flight Crewculture where everyone has your back.
  • A growing company where yourskills and ideas can truly take off.

Ready for Takeoff?
If you're ready to join a crew that values teamwork, curiosity, and helping clinical customers deliver life-saving care, we'd love to hear from you.
Apply now - your cockpit is waiting.

Apply