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Technical Support Engineer Level 3 Jobs in Vermont

Marmon

Product Design Engineer

Shelburne, VT · On-site

$136K - $164K/yr

... level, and winning a better way. We're committed to making a positive impact on the world ... Provide technical support to sales, quality control, and customers. Marmon Aerospace & Defense ...

State of Vermont

IT Systems Developer III

Waterbury, VT · On-site

Class incumbents are technical experts in their field. This level is different from the Systems ... OR Six (6) or more years of experience in computer or network support, programming or analysis, or ...

Open Approach

Support Technician (L1)

Burlington, VT · On-site

$37K - $46K/yr

SUPPORT TECHNICIAN Location: Burlington, VT WHO WE ARE Open Approach is a values-driven, client ... Deep technical aptitude and interest * Basic level of organization * Natural curiosity * A "self ...

Open Approach

Support Technician (L1)

Burlington, VT · On-site

$50K - $60K/yr

SUPPORT TECHNICIAN Location: Burlington, VT WHO WE ARE Open Approach is a values-driven, client ... Deep technical aptitude and interest * Basic level of organization * Natural curiosity * A "self ...

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All JobsTechnical Support Engineer Level 3 JobsTechnical Support Engineer Level 3 Jobs in Vermont

Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities in Vermont are hiring for Technical Support Engineer Level 3 jobs?

Cities in Vermont with the most Technical Support Engineer Level 3 job openings:

Infographic showing various Technical Support Engineer Level 3 job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Assembly Technician- Weekend Shift-Keene, New Hampshire

West Brattleboro, VT

Lovejoy Curtis LLC
See more jobs at Lovejoy Curtis LLCexternal

$31.50 - $34.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Your Career Begins at Timken
If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Timken. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.
Location: Timken Aerospace, Keene, NH.
Job Type: Full Time.
Shift: Weekend Shift.
Schedule: Friday- Sunday 5:00am-5:00pm
Pay Range: $31.50- $34.75
What We Offer
  • Competitive Salary
  • Comprehensive benefits package, including medical, dental and vision coverage.
  • Benefits start on first day of employment.
  • 401(k) retirement savings plan with generous company match.
  • 10 paid holidays per year and paid vacation.
  • Paid parental leave.
  • Employee discounts on products and services.
  • Tuition reimbursement, upon start of employment.
  • Opportunities for professional development and career growth.

Purpose & Responsibilities:
Perform a wide range of cleanroom operations on a variety of products. Performing with the established process sheets, prints, engineering specifications.
  • Perform race gaging on a wide variety of components.
  • Assemble bearings at a highly skilled level needing radial play and making necessary adjustments with components to meet specifications, assemble bearings requiring contact angle and making adjustments to specifications. As well as perform 2nd level assembly operations.
  • Shield assemblies, using a greater variety of lube methods (dip and drain, drop, vacuum and impregnate, centrifuge methods) by specification.
  • Primary Package including other methods such as pill pack, nitrogen back fill, etc.
  • Operate standard and unique measuring equipment that may require adjustments and interpretation.
  • Work on special or prototype units completing assemblies and related work without specific written instructions or procedures.
  • Work with customer or government source inspectors.
  • Lend technical support and train others as needed.
  • Perform basic wash operations.
  • This individual may generate and/or handle regulated (i.e. hazardous/non-hazardous) waste as part of this job. This must be disposed of in accordance with federal/state regulations.

Qualifications:
  • High School Diploma/GED required.
  • Ability to read and understand prints, process sheets, and engineering specifications
  • Ability to use and setup gaging
  • Ability to use tweezers, microscope, bush buttons, turn knobs, or levers.
  • Basic mathematical and mechanical skills are required.
  • Basic computer interface skills are required.
  • Strong attention to detail along with the ability to multi-task and coordinate work activities to be efficient and productive is required.
  • Strong ability to follow written and prescribed work instructions/procedures and tasks.
  • Strong ability to read and interpret specifications, acceptance criteria, and engineering drawings.
  • Ability to work independently and in a team along with solid training and mentoring skills
  • Solid verbal and written communication skills
  • Situational/Spatial awareness along with strict adherence to PPE/safety protocols is required.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.
We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.
Why Choose Timken?
  • Over a century of knowledge and innovation
  • A culture of top performance
  • A global, diverse environment
  • Products that contribute to a sustainable world
  • A conviction to improve communities around us
  • Competitive salary and benefits

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