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Technical Support Engineer Level 3 Jobs in New York

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Troubleshoot across APIs, integrations, logs, and infrastructure (not just UI-level issues ... Core Requirements * 3+ years in a Technical Support Engineering or similar hands-on technical role

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time ... technical documentation and operational procedures Ability to train and mentor L1/L2 support teams ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79K - $106K/yr

This role is a hybrid, 3 days/week onsite role, positioned out of either our NYC or Iselin, NJ ... As with all roles, Medidata sets ranges based on a number of factors including function, level ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... As with all roles, Medidata sets ranges based on a number of factors including function, level ...

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At ... Experience: 3-5 years in technical support, system integration, or a related role, preferably in a ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between ... As with all roles, Medidata sets ranges based on a number of factors including function, level ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

Pattern recognition : you spot the signal in the noise; when the same issue shows up three ... technical level * Creative problem-solving : when the standard answer doesn't exist, you build one

Gigs

Technical Support Engineer

New York, NY · On-site

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Gigs, Inc.

Technical Support Engineer

Manhattan, NY · On-site

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Technical & Customer Background -You have 2-3 years of experience in a technical role with customer ...

Triomics

Technical Support Engineer

New York, NY · On-site

$125K - $150K/yr

Train additional support engineers as the function scales Requirements * 3+ years in technical support, solutions engineering, or production operations at a SaaS or data platform company * Can query ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Glide

Technical Support Engineer

New York, NY · On-site

$120K - $140K/yr

Technical Support Engineer New York City • Hybrid • Engineering • Two openings Welcome to ... Not a technical round. That part is settled in step 3 and we will not re-run it. No algorithm ...

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Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities in New York are hiring for Technical Support Engineer Level 3 jobs?

Cities in New York with the most Technical Support Engineer Level 3 job openings:

Infographic showing various Technical Support Engineer Level 3 job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Technical Support Engineer - Level 2

New York, NY • On-site

Onit, Inc
See more jobs at Onit, Incexternal

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Technical Support Engineer – Level 2


Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project management skills to core IT services so clients can achieve predictable and reliable results.


The Technical Support Engineer demonstrates strong customer service and troubleshooting skills to resolve all technical issues for our clients. The Technical Support Engineer will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.


RESPONSIBILITIES


· Provides off-site technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications

· Provide level 2 and 3 support through our help desk ticketing system in time to meet our client obligations.

· Respond to and resolve advanced level desktop, server, and network issues that have been escalated from level 1 or 2.

· Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies.

· Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems.

· The ability to participate effectively in multiple support efforts and provide technical expertise.

· Create and maintain client-related documentation.

· Actively participate as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.


REQUIRED EXPERIENCE


· 7+ years of experience in Microsoft Windows desktop and server operating systems; MAC OS technologies.

· Bachelor’s degree in computer science or equivalent experience.

· MCSA Preferred.

· Advanced level experience with Server, Desktop, and Network support are required.

· Expert in installing, optimizing, maintaining and securing of Microsoft Windows Servers, Active Directory Microsoft Exchange (in- house and hosted) environments.

· Expertise with building and supporting Citrix XenApp and XenServer, VMWare vSphere, and Microsoft Hyper-V technologies.

· Excellent verbal and written communication skills.

· Exceptional customer service and phone etiquette skills.

· Team player, ability to work on multiple, concurrent tasks and adapt to shifting priorities.

· Detail oriented and strong problem-solving capabilities.

· Ability to work proactively and collaboratively with entire staff

· Ability to adjust work schedule to meet deadlines and work independently

· Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential.

· Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)

· Discretion and good sense in dealing with clients and willingness to see a problem through to its resolution.

Company Description

Sister company of Pro4ia Inc. (http://www.pro4ia.com/)