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Technical Support Engineer Level 3 Jobs in Reno, NV

Generac

Technical Support Representative

Reno, NV

Position Overview The Technical Support Representative III provides advanced technical support for Generac generators, transfer switches, solar inverter systems, and battery energy storage products.

Sugar Bowl Resort

Snowmaker - Level III

Norden, CA · On-site

$42K - $54K/yr

... and supporting other departments as needed; a versatile, team-first mindset What You'll do: Run ... level fixes Help translate weather and temperature windows into a real-time production plan Mentor ...

New

Sugar Bowl Resort

Snowmaker - Level III

CA · On-site

$27 - $31/hr

... supporting other departments as needed; a versatile, team-first mindset What You'll do: • Run ... beyond field-level fixes • Help translate weather and temperature windows into a real-time ...

New

Walmart

Optician Level - 3

Carson City, NV · On-site

$37 - $45/hr

... 35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule ... focus on supporting customers in the eye care center. They assist with verifying prescription ...

Sugar Bowl Resort

Grooming Operator - Level III

CA · On-site

$29 - $33/hr

... technical terrain • Capable of independently grooming demanding terrain, including steep ... supporting other departments as needed - a versatile, team-first mindset What You'll do: • ...

New

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All JobsTechnical Support Engineer Level 3 JobsTechnical Support Engineer Level 3 Jobs in Reno, NV

Technical Support Engineer Level 3 information

See Reno, NV salary details

$37.4K

$78.8K

$119.2K

How much do technical support engineer level 3 jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical support engineer level 3 in Reno, NV is $78,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

Infographic showing various Technical Support Engineer Level 3 job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,800 per year, or $37.9 per hour.

Technical Support Specialist

Reno, NV • On-site

Positec Tool Corporation
Manufacturing • 201 - 500 employees
Learn more about Positec Tool Corporationexternal

$24 - $27/hr

Full-time

Medical, Dental, Vision

Posted 3 days ago

New

Job description


The Technical Support Specialist is responsible for providing hands-on technical support to the Kress dealer network, with a strong focus on power tools and outdoor power equipment. This role partners closely with dealer service departments to diagnose issues, support repairs, explain warranty processes, and develop technical expertise across the dealer network.
Ready to play a critical role in supporting cutting-edge robotic and electrified equipment? As a TechnicalSupport Specialist, you will:
• Provide direct technical support to dealers via phone and email, offering step-by-step guidance to resolve equipment issues.
• Partner closely with dealer service departments to diagnose, repair, and resolve product concerns efficiently.
• Support sales functions when applicable by providing technical product expertise.
• Attempt replication of customer-reported issues using available tools and equipment.
• Verify reported issues through hands-on testing and evaluation.
• Understand when and how to escalate issues to Level 2 technical support when required.
• Maintain accurate documentation of dealer interactions, technical findings, and resolutions.
• Communicate and coordinate effectively with internal departments, including Quality Control, Engineering, and Sales.
• Explain the status of warranty submissions, including claim processing, pre-approvals, and dealer inquiries related to warranty decisions and appeals.
• Complete detailed technical reports for submission to the Quality Control team to support investigation and resolution of product failures.
• Apply independent judgment and problem-solving skills to complete job responsibilities.
• Perform other duties as assigned.
Requirements
ABOUT YOU
Doesthisrolesoundlikeamatchforyou? Here'swhatwe'relookingfor:
• High school diploma, GED, or equivalent required.
• Prior hands-on use of power tools and lawn and garden equipment.
• Background in construction, mechanics, lawn maintenance, or related fields preferred.
• Working knowledge of IoT devices and connected equipment preferred.
• Ability to read and interpret electrical schematics and technical drawings.
• Demonstrated knowledge of technical customer service and basic sales principles.
• Understanding of internet and wireless technology.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to work effectively in a team-oriented environment.
• Proficiency in relevant computer applications, including Microsoft Office and Outlook.
• Ability to type at least 45 words per minute.
• Knowledge of basic administrative procedures.
• Minimum of 6 months of customer service experience required.
• Call center experience preferred.
Benefits
WHAT WE OFFER PERSONALLY & PROFESSIONALLY
At Positec, we're committed to our employees' well-being and professional growth. We offer a range of benefits, ensuring you're supported in your career and personal life:
Healthcare Benefits: You can count on our standard healthcare benefits, which include medical, dental, and vision coverage to keep you and your loved ones healthy.
Work/Life Balance: We get it- finding work-life balance is key.You'll have the option to work from home one day a week, which can help you better balance your professional and personal life.
Education Assistance: Positec is passionate about helping employees reach their full potential.We offer assistance with degree and certification programs to empower your career growth and development.
Professional Development: We promote ongoing learning and growth. Our support includes covering the costs of conferences and webinars that match professional interests.
Disability Coverage: Your well-being is our priority. We provide disability coverage to give you peace of mind during unexpected challenges.

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