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Technical Support Engineer Level 3 Jobs in Reno, NV

CultureFit

Field Service Engineer

Reno, NV

Customer Management Engineering Level Technical Phone Support. Engineering Level data collection including written and oral reports. Comprehension of Electrical schematic, blueprint, and mechatronics ...

Panasonic

Business Process Engineer III

Sparks, NV · On-site

The Business Process Engineer III leads complex cross-functional business process transformation ... guidance and technical support to others at same or lower level within functional area * No ...

Amperesand

IT Support Specialist-III

Reno, NV · On-site

You will be the first point of contact for technical support requests and will play a key role in ... * 3+ years of experience in a helpdesk, desktop support, or similar IT support role * Working ...

nGenium

Imaging Field Service Engineer

Reno, NV · On-site

$75K - $95K/yr

The company supports healthcare customers with installation, maintenance, repair, and technical ... Key Requirements: • 3+ years of field service experience within medical imaging or related ...

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All JobsTechnical Support Engineer Level 3 JobsTechnical Support Engineer Level 3 Jobs in Reno, NV

Technical Support Engineer Level 3 information

See Reno, NV salary details

$37.4K

$78.8K

$119.2K

How much do technical support engineer level 3 jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical support engineer level 3 in Reno, NV is $78,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

Infographic showing various Technical Support Engineer Level 3 job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $78,800 per year, or $37.9 per hour.

Field Service Engineer

Reno, NV

CultureFit
Recruiting and Staffing Services • 11 - 50 employees
Learn more about CultureFitexternal

Full-time

Re-posted 8 days ago

Job description

Job Description Job Summary: Installation, repair, and process engineering support of Company SMT automation equipment Key Responsibilities: Field Installation of Company Surface Mount automation equipment throughout North America. Field Troubleshoot, Repair, Training, and Process support of Company Surface Mount Automation equipment. Field Custom Modification & Retrofit of Company Automation equipment.

Customer Management Engineering Level Technical Phone Support. Engineering Level data collection including written and oral reports. Comprehension of Electrical schematic, blueprint, and mechatronics drawings.

Capability of working in both team and independent work environments with limited supervision. Strong verbal communication skills with both customer and other company Technical Depts. Knowledge of Windows and be comfortable installing software.

Flexibility to travel and perform job assignments at short notice. Strong Aptitude with current computing applications and networking processes. Travel within US and Canada - Monday-Friday; approximately 75% of time Other duties as assigned by Manager.

Bachelor of Science in Engineering preferred. SMT experience preferred - electronics manufacturing industry Strong aptitude with electrical and mechanical diagnostics/repairs. Aptitude with modern PC applications & networking concepts.

Employee is required daily to stand, walk, and work with hand and automated tools. Employee is required to climb or balance, reach for controls, stoop, kneel, crouch or crawl, and stand for long periods. Individual may be required to lift and move at least 50 lbs.

Moderate noise level. Required Skills and Experience: Responsibilities will include at all times representing company in a professional manner. Individual must have excellent verbal communication and customer service skills.

This position requires knowledge of general office procedures and computer literacy. The employee must also be a team player that is capable of acting in a manner that maintains harmony and cooperation within the company and customers alike. Individual must possess strong analytical skills.

Must have the flexibility for frequent travel on short notice, and Should expect about 75% travel with this position (mostly west coast/ 25% nationwide). In the field 100% of time.

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