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Technical Support Engineer Level 3 Jobs in Ontario

Park Place Technologies

Technical Support Engineer - Level 3 (X86 Cloud) Purpose of Role Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual ...

Fortinet

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Wage ranges are based on various factors including the labour market, job type, and job level ... As a Technical Support Engineer, you will: * Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Wage ranges are based on various factors including the labour market, job type, and job level ... As a Technical Support Engineer, you will: * Provide direct technical web and telephone support to ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting ... Skills you'll bring * 3+ years of experience in Customer Support within telecom, carrier, or VoIP ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Our ambition is significant, and achieving it requires a team that operates at the highest level ... Skills you'll bring * 3+ years of experience in Customer Support within telecom, carrier, or VoIP ...

Proofpoint

Product Support Engineer

Toronto, ON · On-site

Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via ... What you bring to the team * 3+ years of Product Support, Technical Support, or related customer ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

Level 06 Reporting To: Manager, Technical Support Location: GTA, Ottawa or Vancouver Summary: We ... Business and Process Improvement Work closely with internal teams, including Engineering, QA, ...

Volanté Systems

Technical Support Specialist

Toronto, ON · Hybrid

CA$58K - CA$65K/yr

What began as a three-person basement project that has developed into an industry-leading POS ... We are looking for a motivated QA Engineer who would work closely with the Engineering and Product ...

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Technical Support Engineer Level 3 information

What does a Technical Support Engineer Level 3 do?

A Technical Support Engineer Level 3 is a senior specialist who handles the most complex and challenging technical issues that cannot be resolved by lower-level support teams. They troubleshoot advanced technical problems, perform root cause analysis, and often work directly with product development or engineering teams to resolve critical issues. Their responsibilities may also include mentoring junior support staff, creating technical documentation, and ensuring long-term solutions for recurring problems. Level 3 engineers typically have deep expertise in their technology domain and play a key role in maintaining customer satisfaction and system reliability.

What skills and qualifications are needed to thrive as a Technical Support Engineer Level 3?

To thrive as a Technical Support Engineer Level 3, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA, Microsoft, or Cisco are often required. Excellent problem-solving skills, patience, and strong communication abilities help you work effectively with both clients and internal teams. These skills ensure resolution of complex technical issues, high customer satisfaction, and efficient support operations.

What types of escalated issues does a Technical Support Engineer Level 3 typically handle, and how does this differ from lower support tiers?

As a Technical Support Engineer Level 3, you'll primarily tackle complex or unresolved technical issues that have been escalated from lower support tiers. These often involve deep-dive troubleshooting, root cause analysis, and working closely with product development or engineering teams to create long-term solutions. Unlike Level 1 or 2 support, which focuses on more routine problems or basic troubleshooting, Level 3 engineers frequently address product bugs, advanced configuration problems, and systemic failures. Your day may involve collaborating across departments, documenting critical incidents, and occasionally mentoring junior team members.

What is the difference between Technical Support Engineer Level 3 vs Technical Support Engineer Level 2?

AspectTechnical Support Engineer Level 3Technical Support Engineer Level 2
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft)Basic to intermediate certifications
Work EnvironmentHandles complex issues, often in specialized teamsAddresses common technical problems, customer-facing
ResponsibilitiesDiagnoses advanced issues, mentors Level 1/2, escalates when neededResolves standard technical issues, provides customer support

Technical Support Engineer Level 3 focuses on complex problem resolution, advanced certifications, and mentoring, whereas Level 2 handles more routine issues with less specialization. Level 3 roles often require deeper technical knowledge and experience.

What cities in Ontario are hiring for Technical Support Engineer Level 3 jobs?

Cities in Ontario with the most Technical Support Engineer Level 3 job openings:

Infographic showing various Technical Support Engineer Level 3 job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Technical Support Engineer - Level 3

Park Place Technologies
IT Services • 1 - 5K employees
Learn more about Park Place Technologiesexternal

Full-time

Re-posted 27 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Technical Support Engineer - Level 3 (X86 Cloud)Purpose of RoleResponsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.Core Responsibilities
  • Provide advanced operational support for infrastructure and private cloud services.
  • Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
  • Perform root cause analysis and implement corrective and preventative actions.
  • Support configuration, patching, upgrades, migrations, and decommissioning activities.
  • Maintain platform availability, security, resilience, performance, and capacity.
  • Act as a technical escalation point for support and operational teams.
  • Participate in major incidents, service transitions, onboarding activities, and technical projects.
  • Collaborate with networking, storage, backup, public cloud, security, and observability teams.
  • Develop and maintain technical documentation, standards, procedures, and knowledge articles.
  • Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.
Technical Scope
  • Enterprise x86 server infrastructure
  • Windows Server platforms
  • Nutanix and Cohesity
  • VMware and virtualisation platforms
  • Active Directory and identity services
  • High Availability and Disaster Recovery solutions
  • Infrastructure automation and configuration management
  • Security, patching, and compliance controls
  • Proxmox
Technical Skills and ExperienceEssential
  • Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.
  • Advanced Windows Server and VMware administration and troubleshooting skills.
  • Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
  • Experience with PowerShell, scripting, automation, and operational tooling.
  • Knowledge of High Availability, Disaster Recovery, and business continuity practices.
  • Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.
Desirable
  • Automation and scripting experience
  • Knowledge of scalable and highly available architectures
  • Experience with monitoring, observability, and event management platforms.
Bonus Points: 
  • Vendor certifications a plus for specific platform support needs.
Education:
  • Bachelor's degree or equivalent experience preferred.
Travel:
  • 10%
 If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.Park Place Technologies is an Equal Opportunity Employer D/V.Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

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