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Technical Support Associate Jobs in Boston, MA (NOW HIRING)

Teradyne

IT Technical Support (Teradyne, North Reading)

Reading, MA · On-site

$22.75 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity Overview The IT Technical Support role is responsible for providing comprehensive ... Associate degree in Computer Science, Information Technology, or equivalent experience. * 1-4 years ...

Sick AG

Technical Customer Care I

Canton, MA · On-site

$46K - $69K/yr

Provide continuous technical support for assigned products, systems, and services to SICK direct ... Associate's Degree in a technical field. Bachelor's degree in engineering preferred.

Marchon Partners

Admin Support - Sales

Boston, MA · On-site

$20 - $24/hr

Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We support the advancement of our associates by harnessing their unique contributions to grow and ... Supports the technical development of assigned product categories from design concept and initial ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

J.Jill

Associate Technical Designer

Quincy, MA · On-site

$62K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We support the advancement of our associates by harnessing their unique contributions to grow and ... Overview Supports the technical development of assigned product categories from design concept and ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Boston, MA

Technical Support Associate information

See Boston, MA salary details

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How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Boston, MA is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $28.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What are popular job titles related to Technical Support Associate jobs in Boston, MA?

For Technical Support Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Boston, MA look for?

The top searched job categories for Technical Support Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Associate jobs?

Cities near Boston, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Associate I, Gabrieli Lab

MIT Human Resources

Cambridge, MA

Full-time

Re-posted 24 days ago

Job description

TECHNICAL ASSOCIATE I, GABRIELI LAB, McGovern Institute for Brain Research, will be responsible for the coordination and implementation of research studies that involve both children and adult participants, including neurodiverse individuals with diagnoses of autism, dyslexia, and/or ADHD. This role primarily involves participant outreach and scheduling, administering standardized behavioral assessments to measure language and cognition, coordination of testing scores and reports, operation of fMRI scanner (required training will be provided), support for data analysis, and technical support for lab personnel as needed. 

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About MIT Human Resources

Sourced by ZipRecruiter

Our mission is to advance a vibrant and diverse work community where individuals and groups thrive and contribute to MIT's excellence. We offer Support, Services, and Programs to enhance your work life. We're here to help. MIT is committed to helping employees achieve a healthy balance between their careers and the full lives they lead off-campus. Explore all of MIT's Work & Life resources, including MyLife Services, which provides 24/7 access to a network of experts available to help with life’s challenges.

Industry

Human resource programs administration

Company size

1 - 10 Employees

Headquarters location

Cambridge, MA, US

Year founded

2014

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