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Technical Support Associate Jobs in Boston, MA (NOW HIRING)

Azaaki Solutions

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Technical Support - In Vivo/ Animal Care-Research Technician

Wilmington, MA · On-site

$23.50 - $24/hr

Title: Technical Support - In Vivo/ Animal Care-Research Technician Location: Wilmington, MA Pay ... Associate's degree (A.A. IAS.) or equivalent in Biological Sciences or related discipline.

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The Granite Group

HVAC, Trainer & Technical Support

Natick, MA · On-site

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Sick AG

Technical Customer Care I

Canton, MA · On-site

$46K - $69K/yr

Provide continuous technical support for assigned products, systems, and services to SICK direct ... Associate's Degree in a technical field. Bachelor's degree in engineering preferred.

Saviance

Network Support Specialist

Boston, MA · On-site

Required : • 3-5 years of onsite technical and customer support experience • Expertise in Cisco ... Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification • ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Boston, MA

Technical Support Associate information

See Boston, MA salary details

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How much do technical support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for technical support associate in Boston, MA is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $28.75 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Boston, MA?

The most popular types of Technical Support jobs in Boston, MA are:

What are popular job titles related to Technical Support Associate jobs in Boston, MA?

For Technical Support Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Boston, MA look for?

The top searched job categories for Technical Support Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Technical Support Associate jobs?

Cities near Boston, MA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support - In Vivo/ Animal Care-Research Technician

Azaaki Solutions

Wilmington, MA • On-site

$23.50 - $24/hr

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Posted 2 days ago

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Job description

Title: Technical Support - In Vivo/ Animal Care-Research Technician

Location: Wilmington, MA

Pay: $24/hour

Duration: 12+ Months

 

Description:

  • Shift Schedule (please include days and times):  M-Th 6am-3pm, F 6am-12p
  • Rate $24/hr.
  • Onsite Interview

This role works with animals and they will need to be comfortable with handling mice, guinea pigs, etc. Respirator fit test may be required (manager can assess).

 

Basic Summary:
Perform various laboratory procedures in compliance with CGMP regulations as they apply to the conduct of nonclinical research.
Essential Duties And Responsibilities:
  Perform daily test article/substance administration, observation and recording of physical signs of species for contracted laboratory studies.
     Prepare cage tags and individual animal number tags; prepare and autoclave cages.   Prepare data forms for routine study procedures. Assist with preparation of data forms for specialized study procedures.
     Record study parameters as required by protocol.
     Ensure adequate supply of dosage equipment during the course of study. Assist in ensuring adequate supply of additional study specified materials such as blood collection tubes.
     Assist in preparation of test agents
     Generate periodic summarization of data.
     Ensure raw data records are accurate, complete, and in appropriate order, and meet protocol specifications and/or GCGMP requirements.
     Assist in interaction with project managers and technical staff in planning and conduct of studies.
     Assist in planning and coordinating the activities of the department through hands-on technical support, communication with animal production / lab personnel and occasional delegation to other animal production / lab personnel.
     Share responsibility for maintaining appropriate inventory levels of departmental supplies.   Responsible for proficiency in all departmental SOPs with general knowledge of the lab/production processes.
     Perform all other related duties as assigned.
Qualifications:
     Education: Associate's degree (A.A. IAS.) or equivalent in Biological Sciences or related discipline.
     Experience: One to two years related technical experience,
     An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
     Certification/Licensure: ALAT certification preferred.   Other: Bachelor's degree preferred.
Physical Demands:
 Regularly required to move about inside the laboratory, communicate and operate a computer,      

Must frequently be able to remain in a stationary position while performing laboratory tasks and use hands to finger, handle or feel objects, tools, or controls.
 Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is required to use personal protective equipment (PPE) including gloves, protective clothing and eye protection.

WORK ENVIRONMENT:
     Work in a busy research environment, which requires use of sharp objects, working around mechanical parts, working with or near known or unknown toxic or caustic chemicals and/or biological hazards, exposure to fumes and airborne particles.
     Work with biological samples with risk of exposure to, zoonotic disease, and biohazards.
     The noise level in the work environment ranges from low to moderate depending upon the task being performed.