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Overnight Remote Chat Support Jobs in Boston, MA

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

10Beauty

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

10Beauty

Technical Support Engineer

Boston, MA · Remote

$100K - $115K/yr

... chat, video, and remote support tools Escalate complex technical issues to Level 2 support or engineering teams when necessary Document issues, root causes, resolutions, and recurring trends within ...

Intuit

High Value Partner Support Specialist

Boston, MA · Remote

$35 - $47.50/hr

Technical Support: Provide real-time phone and chat assistance for complex troubleshooting ... California Remote (Bay Area) $35- $47.5 California Remote (Not Bay Area) $33.5- $45 Colorado Remote ...

Posted today

3B Staffing LLC

AI Designer

Boston, MA · Remote

... Chat & Expert Assistance * 100% remote * Must be willing and able to go perm after 6-12 months ... Experience supporting healthcare, customer service, or operational workflows Day-to-Day * Design ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

3B Staffing LLC

AI Designer

Boston, MA · Remote

... Chat & Expert Assistance * 100% remote * Must be willing and able to go perm after 6-12 months ... Experience supporting healthcare, customer service, or operational workflows Day-to-Day * Design ...

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

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All JobsChat Support JobsOvernight Remote Chat Support JobsOvernight Remote Chat Support Jobs in Boston, MA

Overnight Remote Chat Support information

See Boston, MA salary details

$15

$28

$48

How much do overnight remote chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight remote chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is an overnight remote chat support?

Overnight Remote Chat Support jobs involve assisting customers or clients via online chat platforms during nighttime hours. These roles typically require strong written communication skills, the ability to troubleshoot issues, and a reliable internet connection. Employees work remotely, often from home, addressing customer inquiries, resolving problems, and providing information outside of regular business hours. This schedule is ideal for night owls or those needing flexibility. Some positions may require previous customer service experience, but many companies offer on-the-job training.

What are the key skills and qualifications needed to thrive as an overnight remote chat support agent?

To thrive as an Overnight Remote Chat Support agent, you need strong written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, help desk software (like Zendesk or Intercom), and CRM systems is typically required. Outstanding problem-solving, patience, and the ability to work independently during off-hours are essential soft skills. These abilities ensure timely, accurate support and customer satisfaction, even during non-traditional hours when resources may be limited.

What are some common challenges faced by overnight remote chat support agents, and how can they be managed?

Overnight Remote Chat Support agents often encounter challenges such as handling high volumes of customer inquiries with limited escalation options, managing fatigue due to atypical working hours, and maintaining clear communication despite the absence of face-to-face interaction. To manage these challenges, it's important to develop effective time management skills, take scheduled breaks to stay alert, and utilize internal knowledge bases to resolve issues efficiently. Building strong communication habits and staying connected with team leads or colleagues through digital channels can also help ensure a supportive and productive work environment.

What is the difference between Overnight Remote Chat Support vs Customer Service Representative?

AspectOvernight Remote Chat SupportCustomer Service Representative
Work HoursPrimarily overnight shifts, 100% remoteDaytime or flexible hours, often in-office or remote
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredCustomer service experience often preferred, sometimes certifications

Overnight Remote Chat Support focuses on online chat assistance during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives handle a broader range of interactions, including phone and in-person support, often during daytime hours. Both roles serve customer needs but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of Remote Chat Support jobs in Boston, MA?

The most popular types of Remote Chat Support jobs in Boston, MA are:

What are popular job titles related to Overnight Remote Chat Support jobs in Boston, MA?

For Overnight Remote Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Chat Support jobs in Boston, MA look for?

The top searched job categories for Overnight Remote Chat Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Overnight Remote Chat Support jobs?

Cities near Boston, MA with the most Overnight Remote Chat Support job openings:

Overnight Remote Chat Support jobs near you
Infographic showing various Overnight Remote Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 9% Internship, 46% Full Time, 36% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,860 per year, or $28.3 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Full-time

Posted 16 days ago

Job description

Introduction:

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

Apply