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Remote Microsoft Customer Support Jobs in Boston, MA

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... Flexible remote work environment. Opportunities for professional growth and development. A ...

LinQ Global

Program Support

Boston, MA · Remote

$23/hr

... remote environment. This role requires strong communication skills, proficiency with Microsoft ... program coordination, customer service, or a related role. * Strong organizational and time ...

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All JobsMicrosoft Customer Support JobsRemote Microsoft Customer Support JobsRemote Microsoft Customer Support Jobs in Boston, MA

Remote Microsoft Customer Support information

See Boston, MA salary details

$11

$25

$62

How much do remote microsoft customer support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote microsoft customer support in Boston, MA is $25.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $28.75 per hour, depending on experience, location, and employer.

What is the difference between Remote Microsoft Customer Support vs Remote Microsoft Technical Support?

AspectRemote Microsoft Customer SupportRemote Microsoft Technical Support
Required CredentialsCustomer service certifications, basic IT knowledgeTechnical certifications, IT or computer science background
Work EnvironmentCustomer service centers, remote support rolesTechnical support teams, remote troubleshooting
Employer & Industry UsageMicrosoft, customer service industryMicrosoft, IT and software industry
Common Search & ComparisonCustomer support roles, help desk jobsTechnical support roles, IT help desk jobs

Remote Microsoft Customer Support focuses on assisting users with account, billing, and general product inquiries, requiring strong communication skills. Remote Microsoft Technical Support involves troubleshooting technical issues, requiring technical knowledge and certifications. Both roles are remote, but they serve different customer needs within the Microsoft ecosystem.

What are the most commonly searched types of Microsoft Customer Support jobs in Boston, MA?

The most popular types of Microsoft Customer Support jobs in Boston, MA are:

What are popular job titles related to Remote Microsoft Customer Support jobs in Boston, MA?

For Remote Microsoft Customer Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Microsoft Customer Support jobs in Boston, MA look for?

The top searched job categories for Remote Microsoft Customer Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Microsoft Customer Support jobs?

Cities near Boston, MA with the most Remote Microsoft Customer Support job openings:

Remote Microsoft Customer Support jobs near you
Infographic showing various Remote Microsoft Customer Support job openings in Boston, MA as of August 2026, with employment types broken down into 65% Full Time, 16% Part Time, 4% Temporary, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,360 per year, or $25.2 per hour.

Customer Support Representative

Sudbury, MA • Remote

1840 & Company
Strategic Planning Consulting Services • 1 - 5K employees
Learn more about 1840 & Companyexternal

$16.75 - $22.75/hr

Full-time, Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels. This is a part time employment only. Shift Schedule: EST Key Responsibilities: Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages. Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately. Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions. Collaborate with other departments to resolve complex issues and escalate cases when necessary. Monitor and manage social media messages and comments, providing timely responses that align with the company's tone and values. Assist with processing returns, exchanges, and refunds, adhering to company policies. Identify recurring issues and suggest process improvements to enhance the customer experience. Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers. Requirements: 2-3 years of proven experience in customer support, using Zendesk as a ticketing system. Excellent written communication skills with a professional and empathetic tone. Ability to multitask and manage multiple communication channels simultaneously. Strong problem-solving skills and attention to detail. Familiarity with social media platforms and online chat systems. Self-motivated and able to work independently in a remote environment. Availability to work full-time, including occasional weekends or holidays if required. Preferred Qualifications: Experience in e-commerce or retail customer support. Knowledge of timepieces or a passion for creative and artistic products. Familiarity with social media management tools. What We Offer: Flexible remote work environment. Opportunities for professional growth and development. A supportive and collaborative team culture $3 - $4 an hour About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.

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