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Technical Support Associate Jobs in Kentucky (NOW HIRING)

Exclusive Resorts LLC.

$65 - $75/hr

Associate degree or equivalent work experience. * 3-5 years of experience in an IT service desk or technical support role. * CompTIA A+ certification preferred. * Experience supporting Microsoft ...

New

Adverb

$120 - $160/hr

You'll partner closely with our NYC-based Product Support Associate, and work alongside Customer ... Responsibilities * Own the support queue end to end - inbound technical product and account ...

Stago Group

$60 - $90/hr

Technical Support & Troubleshooting: Provide on-site and remote technical support for Stago ... Associates Degree or Certificate from Technical School a plus. Bachelor's from 4 year college or ...

New

Jobless

$65 - $90/hr

Associate degree or HVAC related technical certification required. Bachelor's degree is preferred. * 2+ years of experience with in-field product support on residential and light commercial HVAC ...

New

Pomeroy

IT Support Technician

Danville, KY · On-site

$17.75 - $24.25/hr

V. REQUIREMENTS Education Associates or Bachelor's Degree preferred in a business/technical ... Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.) Language Skills

The Reynolds and Reynolds Company

$55 - $75/hr

Receive, assess, and initiate project requests identified by onsite support, engineering teams ... Benefits We strive to offer an environment that provides our associates with the right balance ...

Posted today

REYNOLDS & REYNOLDS CO

$65 - $85/hr

Receive, assess, and initiate project requests identified by onsite support, engineering teams ... Benefits We strive to offer an environment that provides our associates with the right balance ...

Posted today

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree ...

New

ABB

VFD Support Specialist II

Lexington, KY · On-site +1

$58K - $93K/yr

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree ...

New

Mustang Cat

$60 - $90/hr

Provide frontline support for VisionLink-related inquiries from customers and internal teams ... Associate's degree or technical certificate in a mechanical, technical, or related discipline

New

Hitachi Automotive Systems Americas, Inc.

$100 - $143/hr

Associate's degree in information technology, Engineering, Computer Science, or related field, or equivalent work experience* 3-7+ years of field engineering, customer support, or technical services ...

Kinsley Power Systems

$55 - $75/hr

Associate's or Bachelor's Degree preferred * Minimum two (2) years of related technical support experience or equivalent Language * Fluency, both written and spoken, in English is required * ICANN is ...

Posted today

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kentucky

Technical Support Associate information

See Kentucky salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Kentucky is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.98 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Kentucky?

The most popular types of Technical Support jobs in Kentucky are:

What are popular job titles related to Technical Support Associate jobs in Kentucky?

For Technical Support Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Kentucky look for?

The top searched job categories for Technical Support Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Technical Support Associate jobs?

Cities in Kentucky with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Analyst

Exclusive Resorts LLC.

On-site

$65 - $75/hr

Other

Posted 3 days ago

New

Job description

Salary Range: $65,000.00 To $75,000.00 Annually

POSITION DESCRIPTION

Exclusive Resorts is seeking an IT Support Analyst to join our Engineering Operations team. The successful candidate will be responsible for providing exemplary technical support to our employees, ensuring smooth and efficient operations of the technical support process. The ideal candidate has experience supporting a diverse collection of business systems and applications. This position will interface with all levels of the business, so we are looking for someone with outstanding communications skills and a positive attitude. Flexibility and a passion for learning are required for this role.

ROLES AND RESPONSIBILITIES
  • Provides technical support to employees experiencing issues with hardware, applications, and network systems.
  • Owns and operates our IT Service Management (ticketing) platform.
  • Troubleshoots and resolves Service Desk tickets in a timely manner.
  • Escalates complex issues to the appropriate technical teams or third-party vendors.
  • Provides white glove support to our leadership team.
  • Develops and maintains technical support knowledge base articles.
  • Monitors and manages service desk performance metrics to ensure high-quality service delivery to our employees and partners.
  • Participates in IT projects as required.
  • Partners with our Sr. IT Support Analyst to troubleshoot and resolve complex desktop and laptop issues.
  • Performs onboarding and offboarding tasks for Employees, Partners, and Contractors.
  • Provides technical support for our corporate offices in downtown Denver.
  • This role will occasionally assist with the following:
    • Assists with Windows Server and AWS/Azure cloud requests.
    • Provides support of our corporate and resort wireless environments.
    • Assists with desktop, laptop, and server patching.
  • Onsite support at the corporate office 5 days a week.
  • Participates in a 24/7 on call support rotation.
  • This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this company and position, the responsibilities of this role may change.
EDUCATION, SKILLS, AND EXPERIENCE
  • Associate degree or equivalent work experience.
  • 3-5 years of experience in an IT service desk or technical support role.
  • CompTIA A+ certification preferred.
  • Experience supporting Microsoft technologies (Microsoft 365, Windows, Active Directory, Entra ID).
  • Experience supporting macOS and iOS devices.
  • Experience with Dell laptop hardware.
  • Working knowledge of core networking concepts (DNS, DHCP, SSH, VPN, LAN, WAN, TCP/IP).
  • Experience with collaboration platforms (Zoom, SharePoint, MS Teams, Slack).
  • Familiarity with IT Service Management platforms (Zendesk, Jira Service Management).
  • Strong cross-functional collaboration skills, with the ability to work effectively across technical teams and the broader business.
  • Excellent problem-solving skills with the ability to prioritize and manage competing tasks.
  • Ability to participate in a 24/7 on-call rotation.
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