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Technical Support Associate Jobs in Kentucky (NOW HIRING)

RMS ENERGY

Technical Data Coordinator

Louisville, KY · On-site

We're looking for a Technical Data Coordinator who is excited to support data accuracy ... Associate's or Bachelor's degree in business management, engineering, information management, data ...

SRC, Inc

KY · On-site

The candidate will primarily integrate with assigned units providing technical and training support ... Associate's degree, vocational certification, or military experience in an engineering-relevant ...

Regal Rexnord

Application Engineer I

Florence, KY · Hybrid

Bachelor's degree * 1-3 years of relevant experience in an engineering, technical support, or ... 000 associates around the world who help create a better tomorrow by providing sustainable ...

Infomatics Inc.

.Net Developer

Georgetown, KY

$43.50 - $57.50/hr

Provides technical support during implementation efforts, working with technical team members and ... Rathi Associate Manager - US IT Recruitment Infomatics Inc., AN INC 500|5000 COMPANY 31313 ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Kentucky is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Kentucky? The most popular types of Technical Support jobs in Kentucky are:
What are popular job titles related to Technical Support Associate jobs in Kentucky? For Technical Support Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Kentucky look for? The top searched job categories for Technical Support Associate jobs in Kentucky are:
What cities in Kentucky are hiring for Technical Support Associate jobs? Cities in Kentucky with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Engineering Support Coordinator

Ingram Barge

Paducah, KY • On-site

Other

Re-posted 4 days ago

Job description

Engineering Support Coordinator

Ingram Marine Group encompasses our operating units involved in transporting bulk commodities on America's inland waterways, delivering fuel and supplies to the towing industry, and providing a ship anchorage in Louisiana. As the leading carrier, we operate a fleet that transport aggregates, grain, fertilizer, coal, ores, alloys, steel products, chemicals, and other products.

We're committed to being the best at whatever we do. We're continuously growing, adapting, and responding, and we're successful because of the outstanding hard work and creative energy of our associates.

Job Description

Ingram Marine Group is hiring an Engineering Support Coordinator in the Paducah, KY area. This role will provide clerical assistance to Port Engineers and Managerial staff of the Vessel Engineering Department.

What you will be doing:

  • Assisting Port Engineers and Managerial Staff with day to day activities. (i.e. filing, scheduling meetings/food, making travel arrangements)
  • Maintaining the Helm program and keep data up to date and record downtime for vessels.
  • Managing Port Engineer chief engineer evaluations, dry dock files.
  • Scanning documents for departmental use.
  • Assisting with the purchase order process – creating, updating, receiving, and researching problems.
  • Organizing Engineering Meetings – arranging for catering and technical support.
  • Supporting department activities with regular and prompt attendance
  • Tracking and maintaining fuel reporting on month end for the vessels.
  • Maintaining and updating the Towboat Status Repair Report.
Qualifications

Knowledge, Skills, and Abilities:

  • Effective communication skills
  • Thorough knowledge of Microsoft Excel, Word and PowerPoint
  • General knowledge of business management
  • Ability to learn and adapt to change easily
  • Pay attention to detail
  • Ability to learn general vessel knowledge as it relates to engineering reports.
Additional Information

Degree Required: High School or GED

Years of Experience Required: 0 - 1 Years

Office Setting: Must be able to stand/sit for extended periods of time. Some heavy lifting may be necessary.

All your information will be kept confidential according to EEO guidelines.

If you are requesting reasonable accommodation or disability assistance in submitting your application, you may email us at Recruiting@ingrambarge.com

Ingram Marine Group and its affiliates ("Company") is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EEO/AA Employer/Vet/Disabled

We participate in EVerify

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf

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