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Technical Support Associate Jobs in Kentucky (NOW HIRING)

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets. * Provide timely Level I technical support for all onsite and remote end ...

GROB-WERKE GmbH & Co. KG

$52 - $80/hr

The Technical Support Engineer serves as a primary technical resource for customers and field ... Associate's degree preferred in Industrial Technology, Mechanical Engineering or Mechanical ...

New

Minerals Technologies Inc.

$90 - $110/hr

Technical Support Specialist Location: Southeast USA Pay: $90k - 110k annually What We Offer ... Associate or bachelor's degree desired (engineering degree / technical background preferred ). 5 or ...

New

Nature's Grace & Wellness

$90 - $120/hr

As a Senior Technical Support Specialist, you'll address the most complex technical challenges ... Azure Administrator Associate: Focuses on managing cloud services in Azure. * VMware Certified ...

New

Jack Henry & Associates, Inc.

$100 - $140/hr

Jack Henry is seeking a Technical Support Engineering Manager to join the Professional Services ... Culture of Commitment Ask our associates why they love Jack Henry, and many will tell you it is ...

New

ABB

VFD Technical Support Specialist

Lexington, KY · On-site

$52K - $84K/yr

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

New

ABB

VFD Technical Support Specialist

Lexington, KY · On-site

$52K - $84K/yr

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

New

Stearnsweaver

$55 - $75/hr

The Multimedia Technical Support Specialist will be responsible to create and provide graphic and ... Technical or Associate's degree in computer science, audio visual or related program preferred * 3 ...

New

First Horizon Corp.

$65 - $90/hr

Take incoming calls to fulfill servicing requests and provide technical assistance. * Build rapport ... clients, communities and associates unlock their full potential with capital and counsel.

Posted today

Persuit

$65 - $75/hr

As a Customer Support Associate at PERSUIT , you'll play an important role in delivering a high ... This role blends hands‑on technical execution with customer empathy and care. You'll help manage ...

New

Acosta Sales & Marketing

$52 - $68/hr

... technical assistance across hardware, software, and network environments ... Working closely with associates, IT teams, and business leaders, the IT Support Specialist helps ...

New

Arlington County Virginia

$56 - $101/hr

The work includes entry to advanced level technical engineering support of Arlington County's Water ... Salary Ranges: Engineering Support Associate I (Entry): $56,201.60 - $87,110.40 Annually ...

New

Autodesk, Inc.

$49 - $88/hr

... their technical issues to ensure their success Provide clear, empathetic, and structured ... Support Associates (including new hires). Coach and share product/process expertise across Zoom ...

New

PrismHR

$52 - $76/hr

Position Summary The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization's core platforms within a ...

New

Carrier

$79 - $158/hr

Associate Degree (AA/AS) and a minimum of 5 years of experience in HVAC, technical support, engineering support, product support, customer support, or service operations; OR Bachelor's Degree (BA/BS) ...

Posted today

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Kentucky

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support associate in Kentucky is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.98 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Kentucky?

The most popular types of Technical Support jobs in Kentucky are:

What are popular job titles related to Technical Support Associate jobs in Kentucky?

For Technical Support Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Kentucky look for?

The top searched job categories for Technical Support Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Technical Support Associate jobs?

Cities in Kentucky with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Analyst

Irium - Mexico

Berea, KY • On-site

Full-time

Re-posted 25 days ago

Job description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

  • Bachelor’s degree in Computer Information Systems or related field.
  • +1 year of experience in working in an IT help desk, support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities:

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop/laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

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