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Technical Support Associate Jobs in Kentucky (NOW HIRING)

International Paper

LAN Support Specialist

Henderson, KY · On-site

$69K - $92K/yr

Reports to and works with a manager to provide technical support for client infrastructure and ... Associate degree in Information Systems or equivalent experience. * 5+ years of related Information ...

Compass Group

IT SUPPORT ADMIN

Lexington, KY · On-site

$18 - $20/hr

Serve as the initial point of contact for technical support to concession staff during events ... Associate Shopping Program * Health and Wellness Program * Discount Marketplace * Employee ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Kentucky is $21.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Kentucky? The most popular types of Technical Support jobs in Kentucky are:
What are popular job titles related to Technical Support Associate jobs in Kentucky? For Technical Support Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Kentucky look for? The top searched job categories for Technical Support Associate jobs in Kentucky are:
What cities in Kentucky are hiring for Technical Support Associate jobs? Cities in Kentucky with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Field Sales Technical Associate - Lexington, KY (Remote in Lexington Area)

Konecranes

Benton, KY • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Konecranes rating

8.2

Company rating: 8.2 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

129th of 487 rated machine equipment manufacturers

Job description

Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
POSITION SUMMARY
Candidate in the Lexington, KY area
The Field Sales Technical Associate is a full-time, customer-facing support role designed to augment top-performing sales professionals in the field. Acting as a high-impact apprentice, this role accelerates order generation by executing technical pre-sales activities-including customer visits, data gathering, and quote preparation-under the direct mentorship of a senior service sales representative. This role is foundational for building future sales or operational leaders by developing technical and commercial acumen in real-world settings. Success will be measured by incremental sales enabled, accuracy of pre-sales documentation, and demonstrated growth in technical and customer-facing capabilities. This role is part of the Flex Plan initiative and will collaborate with the Control Tower to prioritize high-potential opportunities and execute field tasks efficiently. Top performers may advance into sales, TSM, FOM, TOM, or service operations roles as part of our leadership development track.
RESPONSIBILITIES:
  • Attend customer sites with the senior sales representative to gather technical measurements and scope service opportunities.
  • Draft and assist in the preparation of customer quotes using field data.
  • Learn to identify sales opportunities during customer interactions.
  • Support sales pipeline documentation and CRM data hygiene.
  • Participate in territory planning sessions and prioritize leads with input from the Control Tower team.
  • Continuously develop knowledge of cranes, components, and service offerings.
  • Perform other duties as assigned in support of sales growth and technical training.

Qualifications
REQUIRED SKILLS & COMPETENCIES:
  • Strong mechanical or technical aptitude with a willingness to learn sales processes.
  • Excellent communication and interpersonal skills with both customers and internal teams.
  • Proactive, organized, and self-directed under mentorship.
  • Able to interpret basic technical diagrams and specifications (training provided).
  • High integrity, curiosity, and commitment to follow-through.

EDUCATION & EXPERIENCE:
  • 1-3 years of relevant field experience in industrial maintenance, technical support, or customer service OR recent graduate of a technical program with demonstrated aptitude.
  • Prior exposure to mechanical/electrical systems or industrial environments strongly preferred.

OTHER REQUIREMENTS:
  • Travel up to 50% within assigned territory.
  • Valid driver's license required.
  • Willingness to work in manufacturing and service environments.

Additional Information
What we offer:
Company Vehicle: Our Field Sales Technical Associates get a company vehicle for business AND personal use! Candidates must pass a Motor Vehicle Record (MVR) check.
Bonus Potential: Up to 15% of salary
Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
Holidays: 10 paid holidays per year
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

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