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Technical Support Associate Jobs in Morgantown, KY

Tax Associate

Bowling Green, KY ยท On-site

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

Tax Associate

Bowling Green, KY ยท Remote

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

Junior NOC Analyst

Bowling Green, KY ยท On-site

$21.91 - $26.31/hr

Provide technical support to users and other stakeholders as needed. * Assist in disaster recovery ... Bachelor's or Associate's degree in Computer Science, Information Technology, or a related field ...

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Technical Support Associate information

See Morgantown, KY salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Morgantown, KY is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.38 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Morgantown, KY are hiring for Technical Support Associate jobs?

Cities near Morgantown, KY with the most Technical Support Associate job openings:

Infographic showing various Technical Support Associate job openings in Morgantown, KY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,356 per year, or $22.8 per hour.

Technical Sales Industrial Water Treatment

Garratt Callahan Co

Bowling Green, KY โ€ข On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago


Job description

 

2025 was a Record Sales Year. And 2026 is trending to be Even Better.

A new opening: Technical Sales Territory Manager for a Bowling Green, Kentucky territory. Sell boiler and cooling tower industrial water treatment chemicals with unlimited commission potential.

Work out of your home anywhere in the greater Bowling Green area.


Garratt-Callahan is a profitable and private nationwide water treatment chemical company that promotes from within. We are one of the largest private water treatment companies in the U.S. We are stable, and well respected in our industry. G-C is expanding nationwide in 2026, and we are looking for aggressive, smart, educated, and promotable Technical Sales Territory Managers to join our sales team. 
 
 We offer training, technical support, and an unlimited no-cap flat rate commission. 
 
 Sell water treatment boiler and cooling tower chemicals to a variety of industrial customers. Maintain the existing customer base and make cold calls to develop new business. Work alongside friendly, veteran salespeople.

This is an established territory with a sizeable book of business. It includes customers in Data Centers, Healthcare, Food & Beverage, Manufacturing, Commercial & Institutional, and Wastewater.

Run chemical tests to analyze water and document results. Interact and fix mechanical equipment such as pumps, tubing, piping and valves. Program electronic equipment such as cooling tower chemical controllers. Military and mechanical backgrounds are helpful.


Garratt-Callahan is proud to offer:

  • Compensation is based upon experience and the ability to succeed.
  • $100,000 to $130,000+ first year for a qualified candidate.
  • Great benefits including a corporate 401k, health, dental, vision, and life insurance.
  • Industry competitive no cap flat rate commission. And we have not changed our commission plan in 25 years. Our top Territory Sales Managers make six figure commissions. Yes, you read that right. Unlimited commission, no cap.
  • Expenses, and a Car Allowance of $675 per month.
  • Technical Support and Ongoing Training.
  • Stability and peace of mind. No layoffs in our 120-year history. Debt free, profitable, and growing.


To Apply, please log on to:


https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=16ed56fa-3af7-47fc-878a-c4d47df49e2f&ccId=19000101_000001&jobId=566911&source=CC2&lang=en_US


Garratt-Callahan is an EEO/AAE employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. You may live anywhere within the Bowling Green, or Western Kentucky area. Would also consider someone near Louisville.
 
 Thank you for considering the Garratt-Callahan Company. 
 
We also have multiple sales openings nationwide. Please visit the career section of our website: www.garrattcallahan.com


 
You must have at least a four year technical degree to qualify for this position. Advanced degrees preferred. Military equivalent, such as Navy Nuclear Propulsion, or Army CBRN School, is also great.

Requirements: You will be a successful applicant if you have a technical degree such as Chemistry, Chemical Engineering, Environmental Science, Biology or Mechanical Engineering.


 A minimum of 5 years technical sales related to water treatment chemicals is required. Selling to a variety of industrial customers is preferred. CWT is preferred. Knowledge of the Kentucky industrial marketplace is preferred.



NOTE: Garratt-Callahan does not sponsor work visas. No recruiters please.



If you have a disability, and need assistance during the application and selection process as a result, please contact the Garratt-Callahan Human Resources department at 650.697.5811. Arrangements can be made to provide an accommodation in order to assist you in applying for an open position using our on-line system, completing any other related paperwork, interviewing, or any other portion of the employment process. This phone line is only for disability assistance.

When requesting an accommodation, please provide your name, phone, email address, or any other means of contacting you. Provide a brief description of the nature of the requested accommodation. A member of the Human Resources team will then contact you to discuss your request. A request for an accommodation will not affect your opportunities for employment with Garratt-Callahan.

Garratt-Callahan values differing experiences, backgrounds and perspectives among our employees, and see them as a competitive advantage. Garratt-Callahan is committed to the fair and equal treatment of all associates and applicants.

Garratt-Callahan is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

  • The “Equal Employment Opportunity is the Law” poster is available at:
    http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
  • Garratt-Callahan Company’s reaffirmation of Equal Employment/Affirmative Action Statement
    http://www.g-c.com/documents/human_resources/EEO_Letter_Jeff_Garratt.pdf



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