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Technical Support Associate Jobs in Independence, KY

CLARITAS LLC

Technical Support Engineer

Cincinnati, OH · On-site

Position Summary The Technical Support Engineer serves as the Tier 1 internal help desk for all ... Modern Desktop Administrator Associate, Messaging Administrator Associate, or Security, Compliance ...

CLARITAS LLC

Technical Support Engineer

Cincinnati, OH · On-site

Position Summary The Technical Support Engineer serves as the Tier 1 internal help desk for all ... Modern Desktop Administrator Associate, Messaging Administrator Associate, or Security, Compliance ...

Designeers Midwest

TECHNICAL ASSOCIATE

Evendale, OH · On-site

$16/hr

TECHNICAL ASSOCIATE (NO Machinists) $16/Hour 1st and 2nd shift (must be able to train on 1st shift ... shift: 2PM to 10:30 PM The Technician will support coating process development and ...

Maersk

Operations Support Associate

Erlanger, KY · On-site

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers ...

JLL

Meeting Room Support

Cincinnati, OH

$15.25 - $20.50/hr

As a Meeting Room Support associate, you will serve as a primary point of contact for all meeting ... You'll provide hands-on technical support by diagnosing and resolving audio-visual issues ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Independence, KY

Technical Support Associate information

See Independence, KY salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Independence, KY is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Independence, KY are hiring for Technical Support Associate jobs? Cities near Independence, KY with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Engineer

CLARITAS LLC

Cincinnati, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

This position is located in our Cincinnati office. This is not a remote position.
Position Summary
The Technical Support Engineer serves as the Tier 1 internal help desk for all Claritas employees - the first point of contact for technical issues spanning end-user devices, cloud platforms, identity and access management, and AI-powered productivity tools. This role demands an obsessive commitment to detail and a customer-first attitude: every ticket is an opportunity to deliver a fast, thorough, and professional experience to an internal colleague. The ideal candidate is self-directed, communicates with clarity and empathy, and takes personal ownership of issues from first contact through resolution. As Claritas continues to expand its use of AI platforms and cloud-based tooling, this role is expected to grow alongside that landscape and actively support its adoption across the organization.
Primary Responsibilities
  • Serve as Tier 1 internal help desk - the first point of contact for all employee technical support requests across hardware, software, cloud platforms, and AI tooling
  • Diagnose and resolve issues related to cloud services, email systems, device management, identity, and access; escalate to Tier 2 with thorough documentation when appropriate
  • Administer user accounts, permissions, and access rights via Okta, Microsoft 365, and other platforms
  • Manage and optimize Exchange mail services and troubleshoot related issues
  • Implement and manage device policies and configurations using Intune
  • Provide support for AI productivity platforms in use across the organization (Claude, ChatGPT, Lovable, n8n.io, and others as adopted)
  • Maintain accurate, detailed documentation of support processes, troubleshooting steps, and resolutions; create and update knowledge base articles
  • Provide proactive, timely status updates to users throughout the lifecycle of their support requests
  • Collaborate with cross-functional IT and platform teams to implement projects and initiatives
  • Identify opportunities for process improvement and automation; participate in post-incident reviews
  • Work with vendors to resolve issues and ensure timely delivery of support

Skills, Education and Experience
Required:
  • Bachelor's degree in information technology, Computer Science, or related field with 2+ years of experience; or 5+ years of proven experience in a Technical Support, Desktop Support, or IT Help Desk role in lieu of degree
  • Demonstrated customer-first orientation: builds trust with internal users, communicates with empathy, and takes personal ownership of issues through to resolution
  • Exceptional attention to detail: thorough documentation, precise troubleshooting, and meticulous follow-through on every open ticket
  • Demonstrated proficiency in Microsoft 365, Sharepoint, and Exchange cloud platforms
  • Experience administering identity and access management via Okta
  • Hands-on experience with Windows, Linux, and macOS environments
  • Strong understanding of ITIL framework and help desk best practices
  • Excellent verbal and written communication skills; ability to translate technical issues for non-technical users
  • Ability to manage multiple open issues simultaneously, prioritize effectively, and meet deadlines

Highly preferred:
  • Familiarity with AI productivity platforms: Claude, ChatGPT, Lovable, n8n.io, or comparable tools - including basic administration, user onboarding, and troubleshooting common issues
  • Relevant Microsoft certifications: Modern Desktop Administrator Associate, Messaging Administrator Associate, or Security, Compliance, and Identity Fundamentals

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