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Entry Level It Support Jobs in Independence, KY (NOW HIRING)

Medpace, Inc.

IT Support

Cincinnati, OH · Hybrid

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Medpace, Inc.

IT Support

Cincinnati, OH · On-site

$20.75 - $28.25/hr

Our IT Support team provides both remote and onsite support to our global organization. Responsibilities * User account administration for network, e-mail, and other applications * Provide support to ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site

Hiring!! IT Application Support Specialist Below is the detailed . If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com Job Title ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Company Description Hiring!! IT Application Support Specialist Below is the detailed If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com ...

Dean Dorton

IT Support Associate

Cincinnati, OH · On-site

$16.25 - $21/hr

About the Role The IT Support Associate serves as the first point of contact for client technology support requests, playing a key role in resolving routine technical issues and maintaining service ...

Terrestris LLC

IT Support Specialist (Tester)

Florence, KY · On-site

$65K - $75K/yr

We are seeking IT Support Specialist (Tester) to support the Internal Revenue Service's (IRS) Criminal Investigations (CI) Client Management Support Services (CMSS) & U.S. Windows Client OS Support ...

Comtech, LLC

IT Support Specialist

Cincinnati, OH

We offer IT solutions across the disciplines of program/project management, applications ... Serves as a contact for level 1 support. * Serves as a contact for users having problems using ...

U.S. Navy

IT Support Specialist

Cincinnati, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Taylor Mill, KY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Cincinnati, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Villa Hills, KY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Withamsville, OH

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Bromley, KY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

U.S. Navy

IT Support Specialist

Edgewood, KY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Independence, KY

Entry Level It Support information

See Independence, KY salary details

$11

$18

$25

How much do entry level it support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it support in Independence, KY is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.10 per hour, depending on experience, location, and employer.

What is an entry level IT support?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.

What do entry level IT support professionals do?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What are the key skills and qualifications needed for entry level IT support?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What cities near Independence, KY are hiring for Entry Level It Support jobs?

Cities near Independence, KY with the most Entry Level It Support job openings:

Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Independence, KY as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,070 per year, or $18.3 per hour.

IT Support

Medpace, Inc.

Cincinnati, OH • Hybrid

$20.75 - $28.25/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Provide remote and onsite support to end users for hardware, software, and applications.

  • Manage user accounts and troubleshoot technical problems related to equipment and software.

  • Respond to support requests via tickets, calls, and emails, and document issues to ensure timely resolution.

Medpace rating

8.6

Company rating: 8.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

15th of 75 rated research

Job description

Job Summary

Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.

Responsibilities
  • User account administration for network, e-mail, and other applications
  • Provide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applications
  • Research and resolve technical problems of equipment and software applications
  • Respond to tickets, telephone calls, e-mails, and requests for technical support
  • Document, track, and monitor problems to ensure timely resolutions
  • Testing of new technology and applications
Qualifications
  • Bachelor's degree in Information Systems, Information Technology or other IT related field
  • 1+ years of experience in a Help Desk or IT Support type role
  • Experience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plus
Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.

Purpose-Driven Work

    • Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence

Collaborative Culture

    • Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
    • Leadership throughout Medpace is both accessible and approachable

Continuous Growth & Development

    • Office based environment with on-site mentors
    • Defined career paths with clear advancement opportunities
    • Industry renowned onboarding and training programs designed to accelerate professional development
    • Ongoing training and continuous learning opportunities throughout your career
    • An environment that encourages employees to influence change, contribute ideas, and grow quickly

Other Employee Benefits

    • Competitive compensation programs that recognize and reward performance
    • Comprehensive health, wellness, retirement, and PTO benefits
    • Office based culture with occasional WFH that provides flexibility for eligible positions after training
    • Company-sponsored social events and intramural sports

Cincinnati Headquarters Experience

    • A modern corporate campus designed to support collaboration and productivity
    • Multiple on-site dining options in the heart of Madison Square
    • Free on-site parking
    • Convenient access to on-site 24-7 fitness and wellness facilities

What to Expect Next

A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.

Employment Type: OTHER

What Medpace employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Medpace

Sourced by ZipRecruiter

Medpace is a globally recognized clinicial contract research organization (CRO) based in Cincinnati, OH, in the United States. Established in 1992, it operates in the healthcare sector, providing scientifically-driven outsourcing solutions for the development of drugs and medical devices. It offers comprehensive services like full-service clinical development services, regulatory affairs management, clinical pharmacology, data management, statistical analysis, and medical writing. By applying a scientifically-driven, therapeutically-focused, and patient-centric approach, Medpace's mission is to accelerate the global development of safe and effective medical therapies.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Cincinnati, OH, US

Year founded

1992

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