Technical Support Associate Jobs in Independence, KY

TECHNICAL ASSISTANT - DOCUMENT CONTROL, PROPOSAL & SUPPORT

ABOUT US

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by 'The Matrix Way,' we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience A Better Process for Success with us.

Culture matters! At Matrix, our core purpose is Enhancing People's Lives...Every Day. Our fundamentals guide our culture, and you can learn more about our unique environment here: www.matrixti.com/culture.

OVERVIEW

Join our team as a Technical Assistant!

This role is based out of our Cincinnati, OH office. The position is paid hourly and includes eligibility for overtime pay.

Matrix Technologies, Inc. is seeking a detail-oriented and highly organized professional to provide document, proposal, and project support to our engineering and project teams. This role focuses on proofreading, formatting, publishing, coordinating, and maintaining project documentation in accordance with Matrix standards. The ideal candidate enjoys working with documents, managing multiple priorities, maintaining quality standards, and supporting team operations in a fast-paced engineering environment. This is not an IT, programming, engineering, or software development position.

KEY RESPONSIBILITIES

• Proofread, edit, format, and publish, and distribute project deliverables, proposals, and internal documents.
• Ensure documentation complies with Matrix standards, templates, and quality requirements.
• Coordinate document reviews and publication activities.
• Support proposal and project teams by organizing information and maintaining records.
• Enter project data and schedules into company systems.
• Track assignments and prioritize work to meet deadlines.
• Support continuous improvement of department tools, templates, and processes.
• Assist with meetings, communications, office coordination, and other team support activities as needed.

QUALIFICATIONS

• Possess 3-5+ years of experience in document control, proposal support, technical writing, project coordination, administrative support, or related business support functions.
• The completion or pursuit of an Associate's degree in English, Business Administration, or related field is preferred
• Excellent typing and proofreading skills
• Strong verbal and written communication skills
• Ability to use critical thinking skills to manage tasks
• Expertise with key software programs (e.g., Microsoft Word, PowerPoint, Excel, etc.)
• Must be able to work independently and as a contributing team member
• Strong attention to detail
• Ability to multitask, prioritize workload, and plan to meet tight deadlines
• Has prior experience in an engineering or technical industry (preferred)
• Reliable, dedicated, and positive attitude toward team members and clients
• Comfortable working with all levels of positions within the organization and supporting multiple locations
• Basic business acumen and knowledge preferred.
• Technical writing ability preferred.

PHYSICAL REQUIREMENTS

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
• The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WHY MATRIX?

Physical and Mental Wellnessand Work/Life Balance:

• Health Insurancewith Prescription Drug Coverage, Dental, and Vision Insurance
• Generous Paid Time Off (Extra Days for Purchase) and Ten Paid Holidays
• Paid Parental Leave, Bereavement Leave
• Flexible Work Schedules, Work at Home Options
• Wellness Program with Incentive Dollars, Preventive Health Screenings
• Employee Assistance Program (EAP), Critical Illness and Accident Insurance

Financial Wellness:

• Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
• Market-based competitive Compensation and Overtime Pay for Salaried positions
• Quarterly Bonus Program and Spot Bonus Program
• Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account(FSA)
• Life Insurance Paid by Matrix and Buy-Up Options
• Short-Term and Long-Term Disability Plan Paid by Matrix

Personal and Professional Growth:

• Technical, Managerial, and Administrative Career Paths
• Onboarding and Mentoring, Internal Training and Cross Training
• PE Certifications, Registration, and Renewals
• Assessments and Leadership Development
• External Certification Programs, Professional Memberships
• Tuition Reimbursement Program

Recognition, Culture, and Other Perks:

• Regular Employee Updates and Town Halls, Annual Engagement Surveys
• Employee Service Awards and Peer Recognition
• Strong Fundamentals (Core Values)
• Employee Referral Program/Bonus
• Casual Dress
• Discount Programs
• Community Involvement Committee
• Sports Teams and Clubs

We offer market-competitive compensation for a Technical Assistant with a base range of $40,000 to $51,000 annually and a total compensation package that includes quarterly bonuses, 401(k) matching, and overtime pay. Salaries are based on experience, skills, and qualifications.

Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.